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Infotracer

3.2

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From the business

Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!


infotracer.com
Boston, MA, United States
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Infotracer Reviews Summary

The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.

This summary is generated by AI, based on text from customer reviews

service
724
returns
43
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Georgia
1 review
0 helpful votes
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Literally paid 4 dollars to find absolutely nothing. This is a scam

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 22, 2020
Nevada
1 review
0 helpful votes
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Wish you could look up all plates with certain letters numbers in them.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 22, 2020
Louisiana
1 review
0 helpful votes
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I searched a specific person, everything matched up, age, realitves and it said 18 records found. I paid the $29.95 to access the records and now it takes me to a screen to search again. I'm starting to wonder if I got scammed. I was paying for 1 person not to possible search for someone.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 22, 2020
Colorado
1 review
1 helpful vote
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This site is a lie
February 21, 2020

This site is a lie. I paid money for a search on a another site that showed the information I looked for, but this different site doesn't have the name and asks for more money.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 22, 2020
South Carolina
1 review
0 helpful votes
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I want to cancel and cannot
February 21, 2020

I want to cancel and cannot. Did not know would cost me $18 to get full info

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 22, 2020
New Jersey
1 review
0 helpful votes
Follow Katherine H.
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I just had to pay twice and I still haven't gotten the report I need.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 22, 2020
Texas
1 review
1 helpful vote
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DO NOT WASTE YOUR MONEY! This sure sucks $#*!! Nothing is right on anyone I've looked up, myself included!

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 22, 2020
Nebraska
1 review
1 helpful vote
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This is a $#*!ty program
February 21, 2020

This is a $#*!ty program. Dont waste the money. I want a refund

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 22, 2020
Germany
1 review
1 helpful vote
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I signed up for a membership and was not able to view most things I thought I would be in the reports. False advertising at its best.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 22, 2020
Tennessee
2 reviews
0 helpful votes
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No useful information available for basic membership. Seems like a scam

Date of experience: January 22, 2020
Texas
1 review
0 helpful votes
Follow Mary K.
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Initial search implied a one-time fee of $3.99 for the single file, but it appears I have been enrolled in an unwanted recurring plan with a substantially higher cost.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 22, 2020
North Carolina
1 review
0 helpful votes
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Trying to find this truck that keeps following my wife hopefully it works out well thank you

Date of experience: January 22, 2020
Texas
1 review
0 helpful votes
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This website is $#*! no number I search works even my own.

Date of experience: January 22, 2020
New Mexico
1 review
0 helpful votes
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Very easy to use, now let's find my grandfather and his trucking company, as well as my father who worked with my grandfather's company.

Date of experience: January 22, 2020
Virginia
1 review
0 helpful votes
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Date of experience: January 22, 2020
Illinois
1 review
0 helpful votes
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4*
January 25, 2020

4*

Date of experience: January 22, 2020
North Carolina
1 review
0 helpful votes
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Hassle-free, entering my payment information was simple as well. Info-tracer found the person I was searching for almost instantly.

Date of experience: January 21, 2020
Ohio
1 review
2 helpful votes
Follow Michele W.
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Nothing in the original report offer shows that I will be auto enrolled for a 20 fee in one week from today. I never would have requested the report. Now I have to go through the extra step to cancel and I'm afraid that your firm is full of crooks that will bill me anyway - I've had this happen before - you should make it clear up front.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 21, 2020
Illinois
1 review
0 helpful votes
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So good so far
January 24, 2020

So good so far. Waiting get on here to see my info.

Date of experience: January 21, 2020
Texas
1 review
0 helpful votes
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I signed agreement for one report, not a monthly bill.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 21, 2020