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Infotracer

3.2

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From the business

Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!


infotracer.com
Boston, MA, United States
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Infotracer Reviews Summary

The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.

This summary is generated by AI, based on text from customer reviews

service
724
returns
43
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Illinois
1 review
0 helpful votes
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So good so far
January 24, 2020

So good so far. Waiting get on here to see my info.

Date of experience: January 21, 2020
Texas
1 review
0 helpful votes
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I signed agreement for one report, not a monthly bill.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 21, 2020
Tennessee
1 review
0 helpful votes
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Amazing...
January 24, 2020

Amazing... There are no other words. Other then how do u put people making flase sites claming there u in jail?

Date of experience: January 20, 2020
Illinois
1 review
0 helpful votes
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Hgfhb hunky g VI jig huh I ugh IN Iiu go ojj oh I juju uh jgggfff hgfgglpj koi on bhhhuhbvhim. Biihbgu I'llj kihvhuhu

Date of experience: January 20, 2020
Florida
1 review
0 helpful votes
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I only wanted 1 report, I don't want a monthly subscription. And I'm being led into a longer commitment that I don't want.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 20, 2020
Colorado
1 review
0 helpful votes
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I have to make a full profile just to look at 1 car report

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 20, 2020
Washington
2 reviews
0 helpful votes
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5
January 23, 2020

5

Date of experience: January 20, 2020
Illinois
1 review
0 helpful votes
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So far it's okay to me but once I see what I'm expecting than I can give 100%

Date of experience: January 20, 2020
Canada
1 review
0 helpful votes
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I shouldn't have to re-enter my search criteria after having done so prior to getting to this point.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 20, 2020
California
2 reviews
0 helpful votes
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No info yet on my search so I don't know if this will help

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 20, 2020
Maine
1 review
0 helpful votes
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It would be nice if you had a Single use for seniors...

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 19, 2020
Washington
1 review
0 helpful votes
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It's too soon to ask so I guess it hasn't been good

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 19, 2020
Texas
1 review
0 helpful votes
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?
January 22, 2020

?

Date of experience: January 18, 2020
Brazil
1 review
0 helpful votes
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...
February 17, 2020

,

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 18, 2020
Tennessee
1 review
0 helpful votes
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Paypal would not complete transaction in Opera or Firefox

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 18, 2020
Kansas
1 review
0 helpful votes
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?
February 17, 2020

?

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 18, 2020
Florida
1 review
0 helpful votes
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Will know my experience when I see what information I get

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 17, 2020
Texas
1 review
0 helpful votes
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Let me just pay for my trial access, and don't auto renew that's $#*!ing awful

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 17, 2020
Vermont
1 review
0 helpful votes
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My fiancé had a cab ride from JFK to Leominster with cab number License plate GAP 4563, she paid him 375 dollars but he dropped her fin Hartford, CT.
What are we gonna do about that?

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 17, 2020
New York
1 review
0 helpful votes
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Performed the search, said records were found, paid for the report, no reports found

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 17, 2020