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From the business
Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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This is the same web interface as another website that just charged me $5 for the same information that wasn't available.
Well not sure about how info tracer because i really have not seen anything yet that it produces. To this point i am guessing it is good so far but will see in a few minutes.
I have not experienced anything except for paying, let me check it out first!
I have signed up for 5 days only, not for monthly subscription! Please cancel my subscription after 5 days!
Thank you
Nelya Kurimsky
Just started using it so we will see what kind of results I get.
I have paid for the unlimited report and I am trying this out for 7 days but I still have not received any info that I have requested
$4 for 7 days of unlimited search of public records that are free. Are you people that $#*!ing stupid?
I'm supposed to have 1 week of included reports including the one that your system generated before asking for payment. Where the $#*! is the report I already have?
To many unwanted pop ups unclear information very misleading
After paying for the data, it did not reveal it, it said that I had not run any report eventhough I did
I haven't seen any of my report yet so it is kinda hard to rate u but so far so good
Hard to find where stuff is and it says free it lies but I have to find my brother in law for my 70 year old dad in law
I just hope I don't get billed before the end of the trail period like other websites do.
I haven't even run the report yet and I see you want to bill me an additional $20 in 7 days. That is not acceptable
Just like to know if I could have my information erased? This process was quick
?
The information is at least 5 years old and unless you pay extra, you barely get basic information.
When you cancel your subscription, you account is suspended the following day, even though you paid for 30 days worth.
They don't not reply to any communications.
You've been warned.
I did finally get a refund (updated 2-26-2020)
I believe you have a star rating of 10 out of 5 thank you very much I really enjoy your service and love you guys
Too many steps and questions... not enough requested information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members