Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Infotracer

Infotracer

3.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!


infotracer.com
Boston, MA, United States
How would you rate Infotracer?
grey stargrey stargrey stargrey stargrey star

Infotracer Reviews Summary

The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.

This summary is generated by AI, based on text from customer reviews

service
724
returns
43
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

South Carolina
1 review
0 helpful votes
Follow Deanna S.
Unfollow Deanna S.
Share Review
Report Review

I am going in circles it says the report is done and yet I can't see it. This is ridiculous.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 24, 2020
Canada
1 review
0 helpful votes
Follow Richard O.
Unfollow Richard O.
Share Review
Report Review

I just want to see the results it's not letting me get there

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 24, 2020
Tennessee
1 review
0 helpful votes
Follow cynthia G.
Unfollow cynthia G.
Share Review
Report Review

Of the 2 reports I accessed, all the information was incorrect on both except for the date of birth. Multiple outdated addresses with location photos that wouldn't load and numerous " arrest" records with every variation of the name searched and no photos would load. Waste of time and money!

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 24, 2020
Florida
1 review
0 helpful votes
Follow Debra A.
Unfollow Debra A.
Share Review
Report Review

The app said it had results matching which I was looking for until I paid the fee and then miraculously there was only one result and it was incorrect

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 24, 2020
Tennessee
1 review
0 helpful votes
Follow Rita Z.
Unfollow Rita Z.
Share Review
Report Review

I haven't been able to find any info with this website that I didn't find on my own. There are additional reports offered for an additional cost, but the price I have paid for the basic info hasn't given me anything new so I certainly won't pay any additional charges for more of the same--nothing new.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 24, 2020
California
1 review
0 helpful votes
Follow Daniell K.
Unfollow Daniell K.
Share Review
Report Review

We should have full access on a 7-Day trial so that way we can decide whether or not we want to keep the membership.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 24, 2020
New Zealand
1 review
0 helpful votes
Follow Wayne J.
Unfollow Wayne J.
Share Review
Report Review

A bit clunky and I note your zip requirement does not allow people who have p[ostal codes to use your service.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 24, 2020
Texas
1 review
0 helpful votes
Follow Barry Z.
Unfollow Barry Z.
Share Review
Report Review

I understand the PREMIUM REPORT additional charges but it should be mentioned in the sales pitch area BEFORE card information is GIVEN OR TAKEN!

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 24, 2020
Ohio
1 review
0 helpful votes
Follow Nikita H.
Unfollow Nikita H.
Share Review
Report Review

I'm not able to access any information
February 23, 2020

I'm not able to access any information. Total rip off.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 24, 2020
Colorado
1 review
0 helpful votes
Follow Connie I.
Unfollow Connie I.
Share Review
Report Review

I'm posting on Social Media not to use this site... very deceptive on your reports! Additional Charges too

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 24, 2020
Louisiana
1 review
0 helpful votes
Follow Martha S.
Unfollow Martha S.
Share Review
Report Review

Nothing...
January 27, 2020

Nothing... not even a phone number, date of birth, marriages... nothing that I couldn't have found on the internet free. I don't want to pay $18.00 for a "Premium" report... misleading

Date of experience: January 24, 2020
California
1 review
0 helpful votes
Follow Gabriel Z.
Unfollow Gabriel Z.
Share Review
Report Review

Won't leave me alone about rating them:
February 23, 2020

Won't leave me alone about rating them: - 1 star. Keeps looking for more fees to "upsell" you every chance they get: -1 more star.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 24, 2020
New Mexico
1 review
1 helpful vote
Follow Heather F.
Unfollow Heather F.
Share Review
Report Review

Did not ask to have a re-occuring monthly payment.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 24, 2020
Georgia
1 review
0 helpful votes
Follow Scott Z.
Unfollow Scott Z.
Share Review
Report Review

Didn't get what I needed, but they cancelled my account and issued a refund.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 24, 2020
Hawaii
1 review
0 helpful votes
Follow Kelly G.
Unfollow Kelly G.
Share Review
Report Review

False advertising...
February 23, 2020

False advertising... I wanted all information on current owner on vehicle and all I got was a vin number!

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 24, 2020
District of Columbia
1 review
2 helpful votes
Follow Phil D.
Unfollow Phil D.
Share Review
Report Review

Multiple exceptions were noted on the initial page of the person I was inquiring about. However, your search engine when reviewed listed none, but offered and additional change to go to premium. Please remove me from your list. I ll pay the 3.99 for the one time reach but I do not want to continue my relationship with infotracer at this time.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 24, 2020
Nebraska
1 review
1 helpful vote
Follow Debra N.
Unfollow Debra N.
Share Review
Report Review

You suck you don't do what you say then you want more money for NOTHING, Then you keep my funds for 3 to 5 more days. You suck donkey $#*!s!

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 24, 2020
Germany
1 review
0 helpful votes
Follow Shane P.
Unfollow Shane P.
Share Review
Report Review

Stupid $#*! thing won't let me look up somebody via phone number

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 24, 2020
South Carolina
1 review
0 helpful votes
Follow Lloyd S.
Unfollow Lloyd S.
Share Review
Report Review

Taking a bit longer than I expected to get information requested.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 24, 2020
Utah
1 review
0 helpful votes
Follow Kathryn E.
Unfollow Kathryn E.
Share Review
Report Review

I do not like being interrupted by this question box!

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 23, 2020