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Infotracer

3.2

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From the business

Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!


infotracer.com
Boston, MA, United States
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Infotracer Reviews Summary

The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.

This summary is generated by AI, based on text from customer reviews

service
724
returns
43
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

New Mexico
2 reviews
0 helpful votes
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No information on owner of vehicle
February 23, 2020

No information on owner of vehicle. Your site is useless.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 23, 2020
Germany
1 review
1 helpful vote
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Don't like being forced into rating an app to co. Tnue using it. Especially an app I paid for. I haven't used it enough to accurately give it a rating.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 23, 2020
Virginia
1 review
0 helpful votes
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Doesn't give you what you want
February 23, 2020

Doesn't give you what you want. Is a scam gor your money. Not updated.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 23, 2020
California
1 review
0 helpful votes
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Site charged my $29.95 but they told me my account was cancelled when I tried to get the information I paid for.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 23, 2020
New York
1 review
0 helpful votes
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This is a complete scam
February 23, 2020

This is a complete scam. Says it's only $3.99, says it has information, you pay, then just before it gives you the report says it contains "sensitive" information and you have to pay $18.00 more. When I decline, I can't get any information at all. I paid for nothing!

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 23, 2020
New York
1 review
0 helpful votes
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It has not given me any info im looking for this is a scam

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 23, 2020
Nebraska
1 review
0 helpful votes
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Said it found the email i was lookin for but the report never showed up

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 23, 2020
Texas
1 review
0 helpful votes
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I requested a report a few days ago and never did receive the report or status. If nothing can be done, I'd rather cancel my subscription and get my refund I submitted. I will try to order 1 more time.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 23, 2020
New York
1 review
0 helpful votes
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Was thoroughly disappointed with the site. Had I known in advance that the information I was paying for was outdated and irrelevant to what I needed, I never would have signed up in the first place. It was a waste of time.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 23, 2020
Indiana
1 review
1 helpful vote
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Received this message after I paid
February 23, 2020

Received this message after I paid. We are sorry but your account has been cancelled or expired. If you wish to continue using our service please re-subscribe below.

My account still says I have not run any reports yet. But they want more money. Scam

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 23, 2020
Nevada
1 review
0 helpful votes
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I did not expect that monthly $19.09 will be charged

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 23, 2020
New Jersey
1 review
0 helpful votes
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I can't even do anything or experience the site before this add keeps popping up

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 23, 2020
California
1 review
0 helpful votes
Follow Katelyn V.
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I paid $3.99 and didn't get any information I was looking for. This is a scam and I'm very disappointed

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 23, 2020
Louisiana
1 review
0 helpful votes
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Good web site I like it tell me what I want to find out. Very helpful

Date of experience: January 23, 2020
Texas
1 review
4 helpful votes
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Piss poor info
February 23, 2020

Piss poor info. Incomplete and OUT DATED with NO CURRENT info. I know he was arrested and sent to prison 4 years ago and he is in jail as of Jan 2020 on 3 Grand theft charges, Robbery, Domestic violence AND violating a cost order ( never return to 6625 Meade St. Dallas, Tx because he beat his Grandmother so bad she went to the hospital.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 23, 2020
Germany
1 review
0 helpful votes
Follow Khalid G.
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Stated $1.00 for 5 days, report, had to pay more once I was in- Betty misleading

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 23, 2020
New Jersey
1 review
0 helpful votes
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Surprised again when a monthly fee popped in what an inconvenience.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 23, 2020
Spain
1 review
0 helpful votes
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I havent found many information and then it asks you to pay extra for data breaches

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 23, 2020
Pennsylvania
1 review
0 helpful votes
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Paid for membership to see report then find out have to pay more to get report

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 23, 2020
Utah
1 review
0 helpful votes
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Your service did not work for me for what I was looking for. I need to cancel my account I did not know that you were going to charge me monthly fees not clear when I signed up for what you're doing for me.

Date of experience: January 23, 2020