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Infotracer

3.2

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From the business

Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!


infotracer.com
Boston, MA, United States
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Infotracer Reviews Summary

The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.

This summary is generated by AI, based on text from customer reviews

service
724
returns
43
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Washington
1 review
0 helpful votes
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You didn't say anything about having to pay 1995 after your 5 day trial. Seems like a little bit of and unhonest advertisin already

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 25, 2020
Montana
1 review
1 helpful vote
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Trying to run a check on a VIN, already paid the $15 for the service and THEN it pops up saying there is no report available for that VIN... AFTER I PAID FOR THE REPORT.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 25, 2020
Massachusetts
1 review
0 helpful votes
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I was told that I would be giving information regarding the phone number I have if this is a real phone number and there is no information provided to me I would really like to know what am I paying for so far I've got nothing

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 25, 2020
Oklahoma
1 review
0 helpful votes
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It's useless, I want my money back, but can't find out how!

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 25, 2020
Georgia
1 review
0 helpful votes
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Wrong information does not give name of who owns plate

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 25, 2020
Germany
1 review
0 helpful votes
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Gives me only property information then wants more money for anything else. This site sucks!

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 25, 2020
Virginia
1 review
0 helpful votes
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...
January 28, 2020

...

Date of experience: January 25, 2020
Texas
1 review
0 helpful votes
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Looking for someone and when I thought I found him, your site gave me the same person plus mixed with others. Also, it stated there were bankruptcy, divorces and everything else. There is not when you pay. Bull$#*! site

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 25, 2020
Missouri
1 review
0 helpful votes
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I want to cancel my membership
February 24, 2020

I want to cancel my membership. You don't have any clear way to do that.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 25, 2020
Canada
1 review
0 helpful votes
Follow karey F.
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Finding lots of information has never been easier but accessing it. Not so.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 25, 2020
New York
1 review
0 helpful votes
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Looked up 2 current license plates and found no information

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 25, 2020
Mississippi
1 review
0 helpful votes
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Not a very good experience
February 24, 2020

Not a very good experience. Most of the data is listed as premium and I have to pay to access it. I am done trying to get anything done. Hoped this would work better.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 25, 2020
South Dakota
1 review
0 helpful votes
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This stupid thing kept coming up so I'm giving it a one star.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 25, 2020
Washington
1 review
0 helpful votes
Follow esse S.
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How many $#*!ing times do you have to ask the sAME $#*!ING QUESTION EVERYTIME i CLICK ON SOMETHING its $#*!ing awful

Date of experience: January 25, 2020
Pennsylvania
1 review
0 helpful votes
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...
January 28, 2020

...

Date of experience: January 24, 2020
Texas
1 review
0 helpful votes
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5
January 28, 2020

5

Date of experience: January 24, 2020
Kentucky
1 review
0 helpful votes
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It's not showing me what I want to see and that's not letting me click on what I want to see

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 24, 2020
California
1 review
0 helpful votes
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I looked up myself but it was somebody else. This site is a scam.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 24, 2020
Missouri
1 review
0 helpful votes
Follow Mark S.
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I order one back ground check and dont have the report and you keep try to get me to upgrade

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 24, 2020
Texas
1 review
0 helpful votes
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Could not get any assistance from the chat feature. I needed help on getting a tax ID number on someone to send him a 1099. He won't give it to me! So this was worthless.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 24, 2020