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Infotracer

3.2

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From the business

Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!


infotracer.com
Boston, MA, United States
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Infotracer Reviews Summary

The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.

This summary is generated by AI, based on text from customer reviews

service
724
returns
43
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Arizona
2 reviews
0 helpful votes
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Does not provide the information it promised when it requires you to submit payment for

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 26, 2020
Germany
1 review
0 helpful votes
Follow Glenn F.
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I filled out what I wanted to know already now have to do it again

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 26, 2020
New York
1 review
0 helpful votes
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I paid with PayPal, so it assigned my PayPal email as my username, despite me providing my present email. The PayPal one I no longer have access to. The correct email is: *******@yahoo.com. Please cancel my subscription and return me my money. I did not get anything for what I paid for.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 26, 2020
Illinois
1 review
0 helpful votes
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Want to get info about an email and the site just keeps taking me back to an info section. Does that mean there is no info on the email?

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 26, 2020
California
1 review
0 helpful votes
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I was hit by this car and the insurance he gave me is expired. I cannot find the owner and my car is damaged too badly to drive. I need his name and address which this service is supposed to provide. But it does NOT! I KNOW its a Mustang! I want my money back please.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 26, 2020
Virginia
1 review
1 helpful vote
Follow Synorria J.
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So far Im questioning the accuracy of the site. Especially when I search my own number and see what pulls up is incorrect!

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 26, 2020
Maryland
1 review
0 helpful votes
Follow Gloria D.
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Can't find the person I'm looking for and I believe he has a long record

Date of experience: January 26, 2020
California
1 review
0 helpful votes
Follow Vivian M.
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I'm looking to find out who this email belongs to and no research results are popping up

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 26, 2020
Ohio
1 review
0 helpful votes
Follow Bev B.
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I purchased this report because it showed a report was available on a particular person, but after purchasing, nothing came up on that person!

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 26, 2020
Virginia
1 review
0 helpful votes
Follow Graciano X.
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Good tool info
January 29, 2020

Good tool info. This is when you want to know who's parking on your drive way

Date of experience: January 26, 2020
New York
2 reviews
0 helpful votes
Follow Linda O.
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You gave me the name that I gave you with no date of death And a list of people that have died in Fl. That I don't know.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 26, 2020
Colorado
1 review
0 helpful votes
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Didn't provide info that it said it would. Waste of money

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 26, 2020
Germany
1 review
0 helpful votes
Follow Bryan U.
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Fake fasle info i keep paying for info it say it has an i keep paying an never get any info but it keeps taking my money

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 26, 2020
Florida
1 review
0 helpful votes
Follow Wendy K.
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First class operation-easy to navigate all thus far!

Date of experience: January 26, 2020
Kentucky
1 review
0 helpful votes
Follow Melanie C.
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Seems I have to continue to put same info in. Haven't gotten to report yet

Date of experience: January 25, 2020
Germany
1 review
0 helpful votes
Follow William G.
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Thanks for the 7 day trial for less than 4 dollars

Date of experience: January 25, 2020
Virginia
1 review
0 helpful votes
Follow Nikki W.
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The information you have is not up to date. Doesn't show current information. I could have found this for free

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 25, 2020
Alaska
2 reviews
0 helpful votes
Follow Shelby K.
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Too much pressure to buy additional product. I just want the basic report

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 25, 2020
Ohio
1 review
0 helpful votes
Follow Charmise M.
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Difficult to use asked to pay more money.pre search info not found

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 25, 2020
South Carolina
1 review
0 helpful votes
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Bait and switch read the 20 mo auto sign up obligation as well

Date of experience: January 25, 2020