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Infotracer

3.2

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From the business

Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!


infotracer.com
Boston, MA, United States
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Infotracer Reviews Summary

The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.

This summary is generated by AI, based on text from customer reviews

service
724
returns
43
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
Follow Philip M.
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No report ever shown, continues to send to endless loop page with no results

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 28, 2020
Texas
1 review
0 helpful votes
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I paid for the service to view my marriage certification info however now you want to charge me an extra $18 to view "premium" info. If you would have said that at the beginning i wouldn't have signed up.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 28, 2020
Colorado
1 review
1 helpful vote
Follow Len N.
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Data provided for cars can be had for free.
Sales pitch offers full access to all tools, does not mention this cost extra until after you sign up.
If you dont leave a 3 star or better rating, popups will nag you every new page bullying you to leave a false positive to get rid of it.
Often, Site is slow to the point of being unusable.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 28, 2020
New York
1 review
0 helpful votes
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I paid $4 to access something that was not delivered, but might be if I spend more money.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 28, 2020
Illinois
1 review
0 helpful votes
Follow Elizabeth G.
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Paid for trial and get into looking someone up and says no information but for a fee to get the Premium Addition it would show more for a $18 fee. Feel like I was deceived.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 28, 2020
Florida
1 review
0 helpful votes
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Bogus
February 27, 2020

Bogus. Garbage. Does not generate a report of the actual person being searched. Waste of time!

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 28, 2020
Georgia
1 review
0 helpful votes
Follow Raeffella O.
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Nothing yet, Ill let u know, and i do have some more relative names to look up

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 28, 2020
California
1 review
0 helpful votes
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Well I just pd n have 7 day trial tried to make another report and it wants to charge me again

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 28, 2020
Washington
1 review
0 helpful votes
Follow Rafe R.
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Trash service one star, will never recommend,
Please keep asking

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 27, 2020
Pennsylvania
2 reviews
0 helpful votes
Follow Tina G.
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I did not get the information that I was told I would get when I paid. Very disappointed!

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 27, 2020
Colorado
1 review
0 helpful votes
Follow Scott C.
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What a crappy site never has any information available even if they lie and say they found the info before you purchase.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 27, 2020
New York
1 review
0 helpful votes
Follow Michal-anne L.
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Said there were criminal records, then unable to see them.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 27, 2020
Missouri
1 review
0 helpful votes
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Information too limited I can't see anything other than names

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 27, 2020
Canada
1 review
0 helpful votes
Follow Amarjot O.
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I asked for an email lookup about 10 times and recieved absolutely nothing. This app is completely useless. It's just a money grab. It's a scam!

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 27, 2020
Maryland
1 review
0 helpful votes
Follow Aishat D.
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I searched for 2 different plates and one of which I know it has history but I got a no history report on infotracer

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 27, 2020
Minnesota
1 review
0 helpful votes
Follow Lisa A.
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I've put in who I want to search for, paid the fee and have yet to actually get the info. And now you are asking me for a rating?

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 27, 2020
Virginia
1 review
0 helpful votes
Follow Ashley F.
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Your paid info is the same as the free info. No use and waste of money

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 27, 2020
Missouri
1 review
0 helpful votes
Follow Trolinger X.
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I paid for marriage & divorce records & didn't get

Date of experience: January 27, 2020
Pennsylvania
2 reviews
0 helpful votes
Follow William S.
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Ran a report but when I try to review it, it tells me I haven't run any reports. Been on hold with your live chat for over five minutes... not impressing me.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 27, 2020
California
1 review
0 helpful votes
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I
February 26, 2020

I. Checked other sights for info on a licence plate and they found it but your sight that I paid for can not find info on it

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 27, 2020