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From the business
Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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No report ever shown, continues to send to endless loop page with no results
I paid for the service to view my marriage certification info however now you want to charge me an extra $18 to view "premium" info. If you would have said that at the beginning i wouldn't have signed up.
Data provided for cars can be had for free.
Sales pitch offers full access to all tools, does not mention this cost extra until after you sign up.
If you dont leave a 3 star or better rating, popups will nag you every new page bullying you to leave a false positive to get rid of it.
Often, Site is slow to the point of being unusable.
I paid $4 to access something that was not delivered, but might be if I spend more money.
Paid for trial and get into looking someone up and says no information but for a fee to get the Premium Addition it would show more for a $18 fee. Feel like I was deceived.
Bogus. Garbage. Does not generate a report of the actual person being searched. Waste of time!
Nothing yet, Ill let u know, and i do have some more relative names to look up
Well I just pd n have 7 day trial tried to make another report and it wants to charge me again
Trash service one star, will never recommend,
Please keep asking
I did not get the information that I was told I would get when I paid. Very disappointed!
What a crappy site never has any information available even if they lie and say they found the info before you purchase.
Said there were criminal records, then unable to see them.
Information too limited I can't see anything other than names
I asked for an email lookup about 10 times and recieved absolutely nothing. This app is completely useless. It's just a money grab. It's a scam!
I searched for 2 different plates and one of which I know it has history but I got a no history report on infotracer
I've put in who I want to search for, paid the fee and have yet to actually get the info. And now you are asking me for a rating?
Your paid info is the same as the free info. No use and waste of money
I paid for marriage & divorce records & didn't get
Ran a report but when I try to review it, it tells me I haven't run any reports. Been on hold with your live chat for over five minutes... not impressing me.
I. Checked other sights for info on a licence plate and they found it but your sight that I paid for can not find info on it
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members