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Infotracer

3.2

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From the business

Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!


infotracer.com
Boston, MA, United States
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Infotracer Reviews Summary

The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.

This summary is generated by AI, based on text from customer reviews

service
724
returns
43
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Louisiana
1 review
0 helpful votes
Follow Laureen G.
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Well...
March 11, 2020

Well... it said FREE,. Here I am having to pay again... :(

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 10, 2020
Florida
1 review
0 helpful votes
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...
February 13, 2020

,

Date of experience: February 10, 2020
Georgia
3 reviews
0 helpful votes
Follow Balch M.
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Doesn't cost an arm & and leg and research many, many sources.

Date of experience: February 9, 2020
Tennessee
1 review
0 helpful votes
Follow Debra S.
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So far, so good; however, i haven't looked at the report yet.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 9, 2020
Arizona
1 review
0 helpful votes
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So far, so good
February 12, 2020

So far, so good. Waiting to see the report and how easy it is for me to cancel.

Date of experience: February 9, 2020
Florida
1 review
0 helpful votes
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I signed in a couple days ago was all set up to take down info I wanted, and recieved a phone call from a friend that needed my help so now I'm actually starting over and I'll need to wait as I have 8% battery left so. Hope I d not run into problems letting it charge up again! If so I will be calling you, I've paid 19.02 an now an additional 3.99

Date of experience: February 9, 2020
Germany
1 review
0 helpful votes
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It is Good that I found the person so quickly so I am impressed especially because he has an aka. But I would have liked an instant report, however Will check my inbox. Thank you

Date of experience: February 9, 2020
New Jersey
1 review
0 helpful votes
Follow Dianna Q.
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This is Great * to look up sex trafficking
For the sake of kids * Thank you

Date of experience: February 9, 2020
Texas
1 review
0 helpful votes
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Thanks, I feel safer knowing who creeps around in my neighborhood

Date of experience: February 8, 2020
Florida
1 review
0 helpful votes
Follow Kimberly A.
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I have not been able to view my report yet so basically it's difficult to. Rate this sure fairly yet.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 8, 2020
Indiana
1 review
0 helpful votes
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It's simply an easy way to track someone's warrant.

Date of experience: February 8, 2020
California
1 review
0 helpful votes
Follow John H.
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It looks like you plan on charging me for more than I requested. I was looking for one report for $3.99

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 8, 2020
California
3 reviews
0 helpful votes
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Just Registered and Logged in so far... need to receive and read actual report I've Requested for Divorce Documents between Wes and Karen. Thank you. Sincerely,
From Wes Green & Phyllis Green of Laguna Beach, CA

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 8, 2020
California
1 review
0 helpful votes
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Still trying to find this person and figure out your app.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 7, 2020
Texas
1 review
0 helpful votes
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Results pulled up pretty quickly; but can't really rate until I'm actually viewing data.

Date of experience: February 7, 2020
Norway
1 review
0 helpful votes
Follow Kaasa U.
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To much stuff to do before you get into the Pages- like this. Writing an opinion before i know what it is.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 7, 2020
New York
2 reviews
5 helpful votes
Follow Diana M.
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Infotracer gave me a false promise of TWELVE criminal records on my ex, but after I paid the charge of $4.95 and went to his report, it said there were ZERO criminal records on him.

ZERO.

I'm fighting this crooked outfit to get my money back. They are giving me a very very hard time!

Stay far from them. I want my money back NOW. They keep giving me different estimates as to when the money will go back on my credit card.

They took my money today.
They can give it back TODAY.

Note: I finally received my refund but Infotracer NEVER explained why their website claimed my ex had TWELVE criminal records before I paid them, but NONE after I paid them.

For the heck of it, I did another "free" search and found that yet again, Infotracer claims my ex has TWELVE criminal records.

My response to them is pay up or shut up. I'm willing to sign up again ONLY if they come through with what they promised - REAL CRIMINAL RECORDS.

I can prove he has at least one because according to Onondaga County NY records, a crime victim lien was imposed on him not long after his divorce!

Date of experience: February 7, 2020
Costa Rica
1 review
0 helpful votes
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The service has been very satisfactory, very valuable and very useful and professional all the information.

Date of experience: February 7, 2020
California
1 review
0 helpful votes
Follow Ryan M.
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3.99 for report my $#*!
March 7, 2020

3.99 for report my $#*!. It's going to auto bill me now and I have to hassle canceling this $#*! after I get the one report i wanted

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 6, 2020
New York
1 review
0 helpful votes
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Too soon I haven't tried it yet you put this up before I could go into the report.

Date of experience: February 6, 2020