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Infotracer

3.2

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From the business

Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!


infotracer.com
Boston, MA, United States
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Infotracer Reviews Summary

The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.

This summary is generated by AI, based on text from customer reviews

service
724
returns
43
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Missouri
2 reviews
0 helpful votes
Follow Teri C.
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LOVE THE EASE WITH ORDERING AND CANCEL INFORMATION FULLY PROVIDED PRIOR TO ORDERING. QUICK AND PAINLESS INFORMATION CHECKING.

Date of experience: February 5, 2020
Florida
1 review
0 helpful votes
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I just want to know if he still with us. Have not heard from him about 15 years.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 5, 2020
North Carolina
1 review
0 helpful votes
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Yes i don't think that this could of been done any faster

Date of experience: February 5, 2020
New Hampshire
2 reviews
0 helpful votes
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I'm Waiting On Some Information From This Service Para a, Client Para Marketing Purposes Some Calendars I'm Putting Out So Far So Good

Date of experience: February 5, 2020
Virginia
1 review
0 helpful votes
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It was easy, but I don't know what the product actually is.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 5, 2020
Nevada
1 review
0 helpful votes
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So far very quick and easy!
February 8, 2020

So far very quick and easy! Now I'm ready to receive information. Thank You

Date of experience: February 5, 2020
Canada
1 review
0 helpful votes
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Works great for business numbers but hasn't found a single personal number yet

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 5, 2020
Ohio
1 review
0 helpful votes
Follow Jon S.
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Ill let you know after i get my report so far all you have done is take my money

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 4, 2020
California
1 review
0 helpful votes
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February 7, 2020

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Date of experience: February 4, 2020
California
1 review
0 helpful votes
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Natashia is my daughter
March 5, 2020

Natashia is my daughter. I have only paid service to correct the wrong that this website has created. I have never known Any of the other charachters you have placed as part of my personal information. These are LIES. This information is giving people ideas that we are relatives and we do Not know who these people ARE.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 4, 2020
Colorado
1 review
0 helpful votes
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February 7, 2020

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Date of experience: February 3, 2020
South Carolina
1 review
0 helpful votes
Follow House G.
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You had name right, clicked on the 8 criminal records--which is what I was looking for--and paid the $3.95--and you're already asking how well I like it? I haven't even looked at the report yet!

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 3, 2020
Washington
1 review
0 helpful votes
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If I can get my email back on my phone with the email icon I will be very happy.

Date of experience: February 3, 2020
Pennsylvania
1 review
0 helpful votes
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Y'all just made me pay 2 times for the same service and didn't give me any information

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 3, 2020
Washington
1 review
0 helpful votes
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Just started
March 4, 2020

Just started. Had to pay before I could see anything so not sure how it's going

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 3, 2020
Ohio
1 review
0 helpful votes
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Pleasant, easy, A quick look forward to using my trial.

Date of experience: February 3, 2020
Hawaii
1 review
0 helpful votes
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Too soon to know
March 4, 2020

Too soon to know. I am still trying to pay, and it covered my screen. Needs worked on. Thx

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 3, 2020
Texas
1 review
0 helpful votes
Follow Barbara Y.
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You gave just enough info to pique interest but then the sales pitch, the old bait, and switch. It feels like a trick. You should offer 1 free detailed report and then upsell or 3 informative short reports and upsell. You're doing like all those deceptive sites, lure us in, pay to stay, you MAKE IT SEEM LIKE YOU FOUND THE HOLY GRAILthen TAKE OUR MONEY and nothing worth paying for. "MAY CONTAIN" IS SHADY. People would appreciate the help, trust your site and remain loyal. Check URL repeat searchers and block to keep it fair. Thats good business

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 2, 2020
Texas
1 review
0 helpful votes
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Easy process when you put in the right info. Lol. I had the wrong zipcode.

Date of experience: February 1, 2020
Indiana
1 review
0 helpful votes
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I would like my sister Sara Jones death records and social security no

Date of experience: February 1, 2020