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Infotracer

3.1

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From the business

Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!


infotracer.com
Boston, MA, United States
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Infotracer Reviews Summary

The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.

This summary is generated by AI, based on text from customer reviews

service
725
returns
43
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

California
1 review
0 helpful votes
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February 7, 2020

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Date of experience: February 4, 2020
California
1 review
0 helpful votes
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Natashia is my daughter
March 5, 2020

Natashia is my daughter. I have only paid service to correct the wrong that this website has created. I have never known Any of the other charachters you have placed as part of my personal information. These are LIES. This information is giving people ideas that we are relatives and we do Not know who these people ARE.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 4, 2020
Colorado
1 review
0 helpful votes
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February 7, 2020

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Date of experience: February 3, 2020
South Carolina
1 review
0 helpful votes
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You had name right, clicked on the 8 criminal records--which is what I was looking for--and paid the $3.95--and you're already asking how well I like it? I haven't even looked at the report yet!

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 3, 2020
Washington
1 review
0 helpful votes
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If I can get my email back on my phone with the email icon I will be very happy.

Date of experience: February 3, 2020
Pennsylvania
1 review
0 helpful votes
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Y'all just made me pay 2 times for the same service and didn't give me any information

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 3, 2020
Washington
1 review
0 helpful votes
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Just started
March 4, 2020

Just started. Had to pay before I could see anything so not sure how it's going

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 3, 2020
Ohio
1 review
0 helpful votes
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Pleasant, easy, A quick look forward to using my trial.

Date of experience: February 3, 2020
Hawaii
1 review
0 helpful votes
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Too soon to know
March 4, 2020

Too soon to know. I am still trying to pay, and it covered my screen. Needs worked on. Thx

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 3, 2020
Texas
1 review
0 helpful votes
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You gave just enough info to pique interest but then the sales pitch, the old bait, and switch. It feels like a trick. You should offer 1 free detailed report and then upsell or 3 informative short reports and upsell. You're doing like all those deceptive sites, lure us in, pay to stay, you MAKE IT SEEM LIKE YOU FOUND THE HOLY GRAILthen TAKE OUR MONEY and nothing worth paying for. "MAY CONTAIN" IS SHADY. People would appreciate the help, trust your site and remain loyal. Check URL repeat searchers and block to keep it fair. Thats good business

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 2, 2020
Texas
1 review
0 helpful votes
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Easy process when you put in the right info. Lol. I had the wrong zipcode.

Date of experience: February 1, 2020
Indiana
1 review
0 helpful votes
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I would like my sister Sara Jones death records and social security no

Date of experience: February 1, 2020
California
1 review
0 helpful votes
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I have been married for 37 years to CEVELL J. ALEXANDER I MARRIED HIM 12/******* IT WAS ABUSIVE MARRIAGE I AND MY 5 CHILDREN NOW ALL GROWN UP HAD TO RUN FOR OUR LIVES HE KICKED A CHIL D OUT OF ME. I'M JUST WONDERING AM I DIVORCED HE HAS BEEN LIVING IN THE STATE OF WISCONSIN ALL THE TIME. I RESIDE IN SAN JOSE CA.

Date of experience: February 1, 2020
Georgia
1 review
0 helpful votes
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Not so good I'm trying to figure it out but it gets better

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 1, 2020
Argentina
1 review
0 helpful votes
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Hi
February 4, 2020

Hi. I'm Santiago Meneghetti. Please remove any and all information about me from your database. I herein forbid your company from sharing, selling or disclosing my private information to anyone from now on. This is a letter of cease and desist. If you don't delete my private information or if you keep sharing or selling my private information, you will be putting the integrity of me and my family at risk. If you decline to comply I will be obligated to proceed legally against your company. Thank you for your cooperation and best regards.

P.S. I have recently received threats from gangs asking for money.

Date of experience: February 1, 2020
Texas
3 reviews
0 helpful votes
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I made a payment and don't even know if you have found any useful information first

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 1, 2020
Texas
1 review
0 helpful votes
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...
March 2, 2020

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Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 31, 2020
California
1 review
0 helpful votes
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I haven't viewed the information yet I'll get back with you

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 31, 2020
Indiana
2 reviews
0 helpful votes
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Haven't gotten any info yet so a review would be pointless

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 31, 2020
Illinois
1 review
0 helpful votes
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Afraid I might get more charges after the first week - I just want one week

Date of experience: January 31, 2020