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Infotracer

3.2

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From the business

Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!


infotracer.com
Boston, MA, United States
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Infotracer Reviews Summary

The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.

This summary is generated by AI, based on text from customer reviews

service
724
returns
43
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
Follow Mischell K.
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Just signed up looks easy enough to verify a license plate.

Date of experience: February 17, 2020
Texas
1 review
0 helpful votes
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1234
February 20, 2020

1234

Date of experience: February 17, 2020
California
1 review
0 helpful votes
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I'm just trying t get my report
February 20, 2020

I'm just trying t get my report. My "experience so far" is a lot of ads.

Date of experience: February 17, 2020
Texas
1 review
0 helpful votes
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So far it's fine but I haven't found out any information on the person I'm looking for yet..

Date of experience: February 16, 2020
Texas
1 review
0 helpful votes
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Honestly can't say because I haven't been able to look anything up yet. This survey popped up immediately after I created a password. I would suggest maybe waiting a day or two before asking this question so you could get true feedback regarding someone's experience if you're able to do so. I still gave it 5 stars because I'm hoping to have a good experience based on what I read on your website prior to signing up.

Date of experience: February 16, 2020
Denmark
1 review
0 helpful votes
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I have already paid $ 4.95 with no result and now I am paying again in hope I will get some informations.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 16, 2020
Florida
1 review
0 helpful votes
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Seems simple to research my records but this is just the first steps.

Date of experience: February 16, 2020
Pennsylvania
1 review
0 helpful votes
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You never made it clear I would be charged ongoing.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 16, 2020
Massachusetts
1 review
0 helpful votes
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Very simple to use!
February 19, 2020

Very simple to use! I got a lot more info than expected thank you!

Date of experience: February 15, 2020
Massachusetts
1 review
0 helpful votes
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It's fast, let's see how accurate the service is. Time Will tell.

Date of experience: February 15, 2020
Virginia
1 review
0 helpful votes
Follow Daniel O.
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They are a nouveau regima seguramenteesta asi es poseguro

Date of experience: February 15, 2020
California
1 review
0 helpful votes
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Ssssgyy$^^^^;'cfg yy try EU yg ghb Jim i

Date of experience: February 14, 2020
Kentucky
1 review
0 helpful votes
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.
March 16, 2020

.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 14, 2020
Germany
1 review
0 helpful votes
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After entering my credit card information and creating a password, I hit "save and continue" and it didn't continue, and the password blanks reset to empty. I really-entered the password, hit "save and continue" again, an hour the same things happened. Since it didn't continue, I had to re-enter the search that I had already entered at the beginning of the process and now fear that by re-entering my password I may have incurred duplicate charges.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 13, 2020
Florida
1 review
0 helpful votes
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Have not receive message as yet too much interference

Date of experience: February 12, 2020
Washington
1 review
0 helpful votes
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I can't rate it completely yet cause I have't got my information yet.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 12, 2020
Ohio
1 review
0 helpful votes
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.
February 15, 2020

.

Date of experience: February 11, 2020
Connecticut
1 review
0 helpful votes
Follow matthew D.
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This is horrible, there is not a valid search or response. This does resolve anything or offer any solutions. Do not use.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 11, 2020
Germany
1 review
0 helpful votes
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Ich habe noch keine Erfahrungen sammeln können, da ich mivh gerade erst angemeldet habe

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 10, 2020
Maryland
1 review
0 helpful votes
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I think this is a excellent service to help u find out what on your records.

Date of experience: February 10, 2020