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Infotracer

3.2

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infotracer.com
Boston, MA, United States
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Infotracer Reviews Summary

The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.

This summary is generated by AI, based on text from customer reviews

service
724
returns
43
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Oregon
1 review
0 helpful votes
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Thanks
July 15, 2020

Thanks

Date of experience: June 15, 2020
Texas
1 review
0 helpful votes
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Cool
July 15, 2020

Cool

Date of experience: June 14, 2020
Georgia
1 review
0 helpful votes
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Awesome
July 15, 2020

Awesome

Date of experience: June 14, 2020
New Mexico
1 review
0 helpful votes
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GOOD
July 15, 2020

GOOD

Date of experience: June 14, 2020
Texas
1 review
0 helpful votes
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Its cool
July 15, 2020

Its cool

Date of experience: June 14, 2020
Illinois
1 review
0 helpful votes
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.
July 14, 2020

.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 14, 2020
Pennsylvania
3 reviews
0 helpful votes
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Good so far
July 14, 2020

Good so far.

Date of experience: June 14, 2020
New York
1 review
0 helpful votes
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Bueno
July 14, 2020

Bueno

Date of experience: June 13, 2020
New Jersey
1 review
0 helpful votes
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Just give me the report i paid for not more questions.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 13, 2020
New York
1 review
0 helpful votes
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No
July 14, 2020

No

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 13, 2020
Virginia
1 review
0 helpful votes
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I've been inn for 2 moon
July 14, 2020

I've been inn for 2 moon. Haven't had an experience yet

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 13, 2020
Delaware
2 reviews
0 helpful votes
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Not sure if this will give me the information I'm looking for.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 13, 2020
Germany
1 review
0 helpful votes
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Cool
July 13, 2020

Cool

Date of experience: June 13, 2020
NL
1 review
0 helpful votes
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OKE
July 13, 2020

OKE

Date of experience: June 13, 2020
Alabama
1 review
0 helpful votes
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Haven't experienced anything yet just getting started

Date of experience: June 12, 2020
California
3 reviews
0 helpful votes
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Good
July 13, 2020

Good

Date of experience: June 12, 2020
Georgia
1 review
0 helpful votes
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I love your app it's really got a lot more info than any other site

Date of experience: June 12, 2020
Texas
1 review
0 helpful votes
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Hood
July 12, 2020

Hood

Date of experience: June 12, 2020
California
1 review
0 helpful votes
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Ok so far
July 12, 2020

Ok so far

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 12, 2020
Georgia
1 review
0 helpful votes
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Good
July 12, 2020

Good

Date of experience: June 12, 2020