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Infotracer

3.2

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infotracer.com
Boston, MA, United States
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Infotracer Reviews Summary

The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.

This summary is generated by AI, based on text from customer reviews

service
724
returns
43
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Romania
1 review
0 helpful votes
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So nice
July 12, 2020

So nice

Date of experience: June 12, 2020
Germany
2 reviews
0 helpful votes
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Good
July 12, 2020

Good

Date of experience: June 11, 2020
Florida
1 review
0 helpful votes
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Good
July 11, 2020

Good

Date of experience: June 11, 2020
New York
1 review
0 helpful votes
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Good
July 11, 2020

Good

Date of experience: June 11, 2020
Iowa
1 review
0 helpful votes
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AWESOME
July 11, 2020

AWESOME

Date of experience: June 11, 2020
Nevada
1 review
0 helpful votes
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Awesome
July 11, 2020

Awesome

Date of experience: June 11, 2020
Arkansas
1 review
0 helpful votes
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First time using
July 11, 2020

First time using. It seems like a friendly system.

Date of experience: June 11, 2020
California
1 review
0 helpful votes
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Helpful
July 11, 2020

Helpful.

Date of experience: June 11, 2020
India
1 review
0 helpful votes
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Fast
July 11, 2020

Fast

Date of experience: June 11, 2020
Canada
2 reviews
0 helpful votes
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Love it
July 11, 2020

Love it

Date of experience: June 11, 2020
Texas
1 review
0 helpful votes
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Good
July 11, 2020

Good

Date of experience: June 10, 2020
California
1 review
0 helpful votes
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Ok
July 11, 2020

Ok

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 10, 2020
Utah
2 reviews
0 helpful votes
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Okay
July 11, 2020

Okay

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 10, 2020
Texas
1 review
0 helpful votes
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I do not have my report yet but so far, experience has been good

Date of experience: June 10, 2020
Germany
1 review
0 helpful votes
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F
July 10, 2020

F

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 10, 2020
Florida
1 review
0 helpful votes
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I'm new
July 10, 2020

I'm new

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 10, 2020
Pennsylvania
1 review
0 helpful votes
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Good
July 10, 2020

Good

Date of experience: June 10, 2020
Florida
1 review
0 helpful votes
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It was less expensive and produced the results I needed.

Date of experience: June 10, 2020
New Jersey
1 review
0 helpful votes
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Good
July 10, 2020

Good

Date of experience: June 10, 2020
Texas
1 review
0 helpful votes
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Good
July 10, 2020

Good

Date of experience: June 10, 2020