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Infotracer

3.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!


infotracer.com
Boston, MA, United States
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Infotracer Reviews Summary

The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.

This summary is generated by AI, based on text from customer reviews

service
724
returns
43
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Slovakia
1 review
0 helpful votes
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Everything works as it has to
January 19, 2021

I got my requested file on time, so everything is good and I was happy to get my request done so fast.

Date of experience: December 20, 2020
Maryland
1 review
0 helpful votes
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Don't know yet what I need to help deduct my auto insurance I haven't found it yet!

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 20, 2020
California
1 review
0 helpful votes
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!
January 19, 2021

!

Date of experience: December 20, 2020
Nevada
1 review
0 helpful votes
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Just login in to the website and I have seen anything yet

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 19, 2020
Georgia
1 review
0 helpful votes
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Great info searcher
January 19, 2021

Easy to use and powerful searching tool. Found what I was looking for and even more within a few minutes. The only exception being probate records, I did not find these.

Date of experience: December 19, 2020
Belize
2 reviews
0 helpful votes
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!
January 19, 2021

!

Date of experience: December 19, 2020
Pennsylvania
1 review
0 helpful votes
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My driveing record has always been good in New Jersey but if there's been a problem I would have like to know by Mail or by email

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 19, 2020
Mississippi
1 review
0 helpful votes
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Its good
January 18, 2021

It was quick, and I didn't have to wait long at all, I just submitted my information and it

Date of experience: December 19, 2020
Virginia
1 review
0 helpful votes
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Alright
January 18, 2021

It was okay but I just used it for some research but overall I was happy with the request

Date of experience: December 18, 2020
New York
1 review
0 helpful votes
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Vhjj
January 18, 2021

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Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 18, 2020
Illinois
1 review
0 helpful votes
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...
January 18, 2021

...

Date of experience: December 18, 2020
Indiana
1 review
0 helpful votes
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I have been cheated on and I am taking back my control

Date of experience: December 18, 2020
New York
1 review
0 helpful votes
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Really good
January 17, 2021

They had that I was looking for and it was a really good site. Found out a lot of new information that you probably can't find nowhere else unless you go to this website

Date of experience: December 18, 2020
Texas
1 review
0 helpful votes
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Excellent no hesitation or confusion of experience at hand

Date of experience: December 18, 2020
New York
1 review
0 helpful votes
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Alexis Collins
January 17, 2021

She is the best at everything she help me amd my family with

Date of experience: December 17, 2020
California
1 review
0 helpful votes
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Easy to understand access and searches, cancellation process seems easy.

Date of experience: December 17, 2020
Georgia
1 review
0 helpful votes
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SO far everything has gone smoothly but I have not reached the information I am looking for yet.

Date of experience: December 17, 2020
Pennsylvania
1 review
1 helpful vote
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Since you ask for an opinion before completion of using this service, I cannot evaluate it properly. In the future you should have the pop up appear AFTER use so one can answer your question(s).

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 17, 2020
California
1 review
0 helpful votes
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I just paid and now I don't see the prepared report?

Date of experience: December 17, 2020
California
1 review
0 helpful votes
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Ok
January 16, 2021

Would be better to know day/time I would have come in contact with the person who tested positive.

Date of experience: December 16, 2020