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Infotracer

3.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!


infotracer.com
Boston, MA, United States
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Infotracer Reviews Summary

The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.

This summary is generated by AI, based on text from customer reviews

service
724
returns
43
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Missouri
1 review
0 helpful votes
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Good site for vin search to include current and historical titles.

Date of experience: December 30, 2020
Virginia
1 review
0 helpful votes
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Outstanding Customer Support
January 30, 2021

Outstanding Customer Support. Kind and knowledgeable. Very impressed.

Date of experience: December 30, 2020
Idaho
1 review
0 helpful votes
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Simple, cheap, and effective
January 30, 2021

I wanted to try the service out and I was impressed with how easy it was to sign up and also how easy it is to get lots of details about people. I looked up someone with a criminal background and it pulled everything and fast. They also have great and fast customer service.

Date of experience: December 30, 2020
North Carolina
1 review
0 helpful votes
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So far i have only paid I have not even looked at a report so I don't know

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 30, 2020
New York
1 review
0 helpful votes
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It's taken me a very long time to get this far, I haven't even seen the report I want to access and you're hitting me with questions about my experience?! Frustrating at best, considering I've not had an opportunity to have an experience.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 30, 2020
Nevada
1 review
0 helpful votes
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Thanks info tracer!
January 29, 2021

Thanks info tracer! I hope to use this tool ethically and wisely in order to Further My Research.

Date of experience: December 29, 2020
Louisiana
1 review
0 helpful votes
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It appears to be a quick and easy process thus far.

Date of experience: December 29, 2020
Georgia
1 review
0 helpful votes
Follow Jared Z.
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You said my report was ready and all I have to do is pay. I paid but now I have to do the search again. This should not happen

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 29, 2020
California
1 review
0 helpful votes
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I am so 100 It% satisfied with the results I received, I highly recommend this spot-on Accurate and thorough site Personally! Two thumbs up and ten flanges All the Way Up!

Date of experience: December 29, 2020
Indiana
1 review
0 helpful votes
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Everything good
January 28, 2021

Everything good. Just hoping future months provide same access at same price

Date of experience: December 29, 2020
New York
1 review
0 helpful votes
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So far awesome!
January 27, 2021

So far awesome! Let's see if you can give me an address

Date of experience: December 28, 2020
Virginia
2 reviews
1 helpful vote
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All the information you need in one site and at a very reasonable cost.

Date of experience: December 27, 2020
Georgia
1 review
0 helpful votes
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Would like a reminder when you will start monthly payment

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 27, 2020
California
1 review
0 helpful votes
Follow Fulton D.
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I haven't receive a report yet and you're already asking me for my opinion, so far you suck.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 27, 2020
Arizona
1 review
0 helpful votes
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I just hope your can tell me how my friend died! I have been looking since Christmas.

Date of experience: December 27, 2020
Washington
1 review
0 helpful votes
Follow David A.
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Confused why first attempt failed and had to call to try a different portal.

Date of experience: December 26, 2020
California
1 review
0 helpful votes
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Found my ain't nick in time before he goes not heaven as his body shutting down

Date of experience: December 26, 2020
California
1 review
0 helpful votes
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Awesome and easy especially when you have teen aged girls

Date of experience: December 26, 2020
Ohio
1 review
1 helpful vote
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Initial result search misleading and makes you think you found arrest records that don't really exist. So when you buy the report you find no arrest records actually exist. I feel scammed. Almost 50$ later.

Date of experience: December 26, 2020
Texas
2 reviews
1 helpful vote
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You found my name and address which I provided. Good talk. Now let me continue to see if you found that which I need.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 26, 2020