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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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I have not been able to use the site yet, so I can not give message about my experience up til i use the site...
Sure doesn't work well. Has made me put in billing info multiple times. Won't accept passwords to set up account- keep getting error!
I just wanted to purchase a 1-time report. It is a hassle to have to register for a recurring service I do not need and then to cancel. My first action after reviewing the report will be to cancel.
Thanks. I was looking for other detailed information.
Everything has been relatively easy but delays like this are a little irritating.
Quick and easy website, as well as good customer service agents.
So with just a license tag off somebody's car I was able to find out the dude's phone number that was awesome so I think you guys have worked really good
Dear Joe,
Thank you for leaving us such a wonderful review!
We are thrilled that you loved your experience and was able to find what you were searching for. The whole team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words and we look forward to seeing you again.
Eddy
Customer Relations Team
Infotracer
I'm sorry! I don't have nothing to say! Cuz I need see my search first!
I thought I was paying for something and nothing has popped up yet.
I am not sure yet, depending on info the cost is high so I'm hoping for everything I need and will update later
I have been able to follow your instructions and have gotten this far. I believe your system
Bas been the easiest I have used. Thank you for making it easy.
I felt it was helpful with giving the information needed for many purposes.
It says that you can find out all this information when you sign up but in reality you barely get their address and a phone number and anything else that you want to find out you have to pay extra for I thought that was very misleading
Advertised as free to look up. Pay first? False advertising
Very good you can get all info you need easy to use
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Wayne,
We appreciate you finding our service fast and easy. We intend it to be that way so that you, our valued partners, will get the most out of the service we offer in the simplest and hassle-free way possible.
If you have any questions, concerns, or suggestions, feel free to reach us at [email protected]. Our team will be on standby to assist you.
Thank you.
Sincerely,
Eddy
Customer Relations Team
Infotracer