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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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I see someone on my report listed as a relative and I don't know who they are.
Your options to day opinion covered my place to put subject name to search him. What a crappy site took my money details but shut me down before entering search subject. RoseAnn Martin pissed
So far so good. Seems like a legit searching service, I'm searching about myself, so that will tell the tale. Thanks.
Hi Anthony,
We are excited to know that you are enjoying the use of the account for your purpose. May you continue to appreciate the site's other useful features as you progress with the searches. We want to hear more about your experiences.
If you have the time, please do not hesitate to contact us at [email protected] for more feedback.
Sincerely,
Eddy
Customer Relations Team
Infotracer
It was easy to set up. The language of getting first service for 3.95 and reoccurring payment 19.95 month was easy and written in plain language. What made me set up right away instead of putting off, was the words "you can cancel anytime". Just because of this I intend to keep this for a long time. Thank you.
Hi Abdul,
Thank you for taking the time to write us a lovely review. We very much appreciate the feedback. It means we are doing a good job, especially that you find the site easily understandable. We are optimistic that you will continue to enjoy the service as you progress on using the site.
Again thank you.
Sincerely,
Eddy
Customer Relations Team
Infotracer
Canceling my trial subscription. Experience was ok I just don't need the service anymore.
Thank you.
Hi Genevieve,
Thank you for the review. We are glad that you found the site useful and served your purpose. We value doing business with you and look forward to having you back.
If you have any comments, clarifications, or suggestions, please free to reach us at [email protected].
Sincerely,
Eddy
Customer Relations Team
Infotracer
I was curious what I could find about myself. I paid the $3.95, and all Infotracer gave me was my name, home address and phone #... WOW! That's amazing considering I can find that on the WHITEPAGES!
This is nothing but a scam to make you MORE $$$$ for a tad bit more information, such as my school info - again, not a big secret.
DON'T WASTE YOUR MONEY!
I don't know because i dont even know if i am going to get any information yet or not
Hello Ashley,
Thank you for writing us a review, although, as you said, you haven't used the account yet. I am sure that you have experienced running your searches by this time and found the service very useful.
We would want you to share with us your experiences in using the site.
If you have any questions, comments, or suggestions, please feel free to reach us at [email protected].
Again, thank you!
Sincerely,
Eddy
Customer Relations Team
Infotracer
Don't exceed my expectations I don't have any word to say
You took my money said you had a report and I pay and log in and there is no report.
This background check was on myself. I was provided with no information other than a 13-year-old address, my birth date and web results. I can't use this.
I am impressed with the ability or in this case, option allowing me to apply for PayPal. I have been wanting to apply for some time. Tonight I feel I am accomplishing great things of necessity for myself... Thank you!
I did a search and paid to access the full info and then it started over and made me complete the search again and gave me different results and not even the information I had paid to access.
It's ok I believe it could be better. Needs up dated, some of the information is way out of date.
Great scope and type of informations provided, highly recommended.
Paid for report and have yo start search all over again
Hello Glenna,
Sorry for the inconvenience; it is just that the Preliminary Search that you ran accesses people's databases to verify that the person exists in the United States. This information is provided as reference material only. Once you have set up your account, that's the time when you are accessing the report inside the member's area, which is why it is asking you to rerun the search. It may not match the search results obtained in the Preliminary Search simply because we can't guarantee full or accurate information because publicly available information varies.
If you have any other things to clarify, questions, suggestions, etc., feel free to reach us at [email protected], and we would be more than glad to assist you.
Sincerely,
Eddy
Customer Relations Team
Infotracer
Easy navigation and functionality. So far I like it.
Hi Jon,
We are glad you like our service. It's the functionality that we want to achieve to experience a hassle-free search. We are so happy that you did enjoy using the site.
If you have any other things to clarify, questions, suggestions, etc., feel free to reach us at [email protected], and we would be more than glad to assist you.
Sincerely,
Eddy
Customer Relations Team
Infotracer
U charge and don't get a report I want my money back k now
Hello Krista,
We sincerely apologize for the inconvenience that you have experienced in running the searches.
We are aware that you reached our Customer Support over the phone to have your account canceled, and they refunded the charge. Pls, be reminded that the refund will take 3-5 business days for the money to go back to your card.
If you have any other things to clarify, questions, suggestions, etc., feel free to reach us at [email protected].
We’d greatly appreciate the opportunity to make things right and work towards earning back your business.
Sincerely,
Eddy
Customer Relations Team
Infotracer
Asking for additional money before you can view anything bogus
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Linda,
Thank you for writing us this review; we understood your concern. Please know that we collect our data from public data sources and may contain some inaccuracies. Unfortunately, we can’t guarantee full or accurate information because publicly available information varies.
We see here that you canceled the subscription but still have up to the 8th of this month to use the service.
If you have any questions, comments, or suggestions, pls feel free to reach us at [email protected].
Sincerely,
Eddy
Customer Relations Team
Infotracer