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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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I traced a license plate expecting to get the name and address of the owner. What I got was a description of the car. I knew what kind of car it was from seeing the car.
...
Hi Lolitha,
Thank you for taking the time to give us a review. We've noticed that you're account has already been canceled. We would love to talk about the experience you had with us, as well as your feedback on how you think we can improve our services. If you want, we can schedule a call at your most convenient time, or you can send us an email at [email protected], and I'll be the one to respond personally.
We are hoping to hear from you. Have a great day!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
Webpage says report is ready, but this is just a series of links to get someone to pay for something before the search ever occurs.
Hi Mark,
We apologize for the inconvenience this has caused you. Your feedback is really appreciated, and we'll make sure that the correct department will be advised for this part of the service to be improved. We would also love to help you out with the information you need. You can give us a call or send us an email at [email protected]. Rest assured, we're here to help you out at no additional cost.
We look forward to your response. Have a safe day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
It wouldn't let me log into my account. I put in the same info as before. Now I'm gonna be charged twice. Please fix this problem
Hi Marcia,
We apologize if you were unable to log in at the time of your review. Upon checking, we can see that you were already able to do searches recently. We would love to know about your experience and feedback for us to improve our services further.
If you want, we can schedule a call the soonest you are available, or you can send us an email at [email protected].
We look forward to your response. Enjoy your day!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
So far, I have no reason to give a particularly positive rating because I have not been able to advance to the point to see if I will be able to find any information that I seek
Hi Darrell,
We apologize if you were not able to find the information you needed on our site. We know how important this is for you.
We would really like to turn things around and talk more about your experience. Your feedback and suggestions would help us improve our services. If you want, we can schedule a call at your earliest convenience, or you can send us an email at [email protected], and I'll be the one to respond to you personally.
We look forward to your response. Have a great weekend!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
My experience has been limited, so I don't really know how good your service is.
Never knew this was available! It's great to be able to protect yourself
Hi Karen,
We're happy to hear that you find our service useful. This inspires us to strive harder in improving our services.
If you need further assistance in the future, most especially for additional information, don't hesitate to contact us via phone, chat, or you can also send an email at [email protected].
Have a great weekend!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
I tried to get marriage and divorce information (which is public record), but they were unable to provide even basic information. I'm not pleased and I did not recommend that others waste their time or money utilizing their services.
Hi Dena,
We apologize if you were not able to find the information you needed on our site. We know how important this information is for you.
We would really like to turn things around. If you want, we can schedule a call at your earliest convenience, or you can send us an email at [email protected], and I'll be the one to respond to you personally.
We look forward to your response.
Have a great day ahead, and stay safe.
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
Hello Robin,
I hope you are staying safe and warm!
I am sorry to hear that you did not enjoy our services, we are bummed when we miss the make with our customers.
After reviewing your account, I canceled and refunded the monthly rebill of $19.05. The account was not canceled within the trial period, and there was no usage past the trial. Please allow 3-5 business days for the refund to process.
Your account is no longer active; please check your inbox for the cancellation confirmation email. The email may be in your spam inbox, and please make sure to check there too.
I hope you have a good day!
Warm regards,
Lydia
Infotracer.com
Customer Relations Officer
+1 833-922-2315
Awesome website that gets you the information you need
Hi Donovan,
Thank you for leaving us such an excellent review! We are thrilled that you loved your experience, and the whole team will be happy to read what you wrote. We put customer satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words, and we look forward to seeing you again.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
I find that you do not have records dating back to 1986 or before. I am looking for VIN on a 1965 C20 pickup licensed in Platte or Butler county NE prior to 1986.
Hello Galen,
Thank you for sharing your experience. We regret that we didn't live up to your expectations. Our records are from various public data sources; with that said, we can't guarantee the reports' completeness and accuracy. We depend on reports as is and available. If you have any questions, comments, or suggestions, please reach out to us at [email protected].
We look forward to assisting you with any of your concerns.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
Pretty straight forward service and trial fee is reasonable.
Hi Anita,
Thank you for the first-rate review. We are happy you like the service, and we're able to meet your expectations. We see that you canceled the subscription but still have up to the 9th of this month to access it.
If you have any questions, clarifications, or suggestions, pls feel free to reach us at [email protected].
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
Haven't looked at report yet, this is a bit premature but it was fast and efficient to far.
Hello Sandra,
Thank you for the excellent review! We are glad you find the service fast and efficient. It shows that you have reached out to our support and have the account canceled; you still have up to the 9th of this month to access it.
If you have any questions, comments, or suggestions, please reach us at [email protected].
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
Cancellation was your easy. I paid higher price and no more info. Waste of my money upgrading.
Hi Karen,
Thank you for sharing your review of the service. We appreciate the high rating you have scored us.
We see you have reached out to our support and have the account canceled.
If you have any questions, comments, or suggestions, pls feel free to reach us at [email protected]. We look forward to seeing you again.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
The loading bars are pretty annoying. It doesn't seem like a website search needs that amount of processing to find results. Seems more like a deception tactic. I have not read my requested report yet so can't comment on that.
Hello Sounder,
We apologize for the inconvenience. Thank you for bringing this to our attention; rest assured we'll look into this issue. By this time, we are optimistic that you have already used the site and was able to get your report. It shows that you canceled the subscription but still have up to the 8th of this month to access it.
If you have any questions, comments, or suggestions, pls feel free to reach us at [email protected].
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
Thanks dkdidnsjkwbwjwbksbjsbejrbe jsbrjrbhenhjeben
Hello Dave,
You're Welcome! We are glad you were pleased with the service. We see you have reached out to our support and have the account canceled.
If you have any questions, comments, or suggestions, pls feel free to reach us at [email protected]. We look forward to seeing you again.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
I use infotracer all the time for info thanks for the help
Hi Na,
Thank you for the perfect rating! We're happy that you appreciate the service. It shows that you reached out to our support and was able to run an advanced search with Our Expert Team of Researchers.
Your account shows you canceled on the 4th and have up to the 8th of this month to run your searches.
If you have any questions, clarifications, or suggestions, pls feel free to reach us at [email protected].
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
Kind of hard to rate something when you haven't viewed the product.
Hello Donna,
Thank you for giving us a high rating. By now, you have already used the site for your searches, and I hope you got the information you want.
It shows that you canceled the subscription but still have up to the 8th of this month to use the service.
If you have any questions, comments, or suggestions, pls feel free to reach us at [email protected].
Sincerely,
Eddy
Customer Relations Team
Infotracer
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Nunya,
We apologize if you were not able to find the information you needed on the website. This may happen if the vehicle is under any of the following conditions:
(1) has been newly purchased/transferred;
(2) hasn't been updated for a long time;
(3) has been purposely removed for privacy, confidentiality, and security reasons by an individual or by the state.
We source our information from records made freely and publicly available by the state, local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
We would love to hear more about your experience and your feedback as to how we can further improve our service. We can schedule a call at your most convenient time, or you can send us an email at [email protected].
We hope to hear from you again. Have a nice day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315