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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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Charge me $9.99. When I send to get the report that it promised it only asked me to pay a second time $29 or something like that.
Just starting tell more once I actually get info I request.
Hi Kellee,
Thank you for taking the time to give us a review. We'd love to hear more from you! We can see that you've already done a couple of searches. May we know how it went? Please feel free to contact us at [email protected] with any further comments, concerns, or suggestions you wish to share.
Have a triumphant Tuesday!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
Hi Nathaniel,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We would like to know more about the information you received.
If you want, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to your response. Have a great day ahead, and stay safe!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
We will see if it's going to continue to be 5 stars
Hi Frank,
Thank you for the 5 stars! We appreciate you taking the time to give us a review. We'd love to hear more from you. Hopefully, we're still worth the 5 stars you gave when you were starting. Upon checking, we can see that your account is already canceled, and you have until today, February 16,2021, to fully enjoy our services.
Please feel free to contact us at [email protected] with any further comments, concerns, or suggestions you wish to share.
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
All I've done is send my card info. I haven't seen anything yet
Hi Jaime,
We appreciate your high rating despite not seeing any information yet. Our records show that your account is active and was just renewed yesterday, February 15,2021. We'd love to hear more from you, especially your experience with our service. If you want, we can schedule a call at your most convenient time, or you can send us an email at [email protected].
We look forward to hearing from you. Have a great day, and stay safe!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
Quick. Now to see how accurate. 3 other sites had info that was old. Nothing current.
Hi Sherri,
We're happy to hear that you were satisfied with how quickly you could find the information. We'd just like to know if they were accurate? Please don't hesitate to give us a call or send us an email at [email protected] if the information is unsatisfactory, and we'll make things right. Our records show that your account is active and will be renewed today, February 15,2021.
We hope to hear from you soon! Have a great day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
They werent able to give me any results on person of interest knowing that they do exist and should have info.
Hi Suzan,
We appreciate your feedback, and we're sorry to hear that you did not get any results with your searches. We would definitely like to turn things around and assist you in getting the information you need.
If you want, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to your response. Have a great day ahead, and stay safe!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
Hi Heong,
Thank you for the high rating despite not having started your searches yet. We can see that you have already started, and you currently have one-month access to unlimited searches. We'd love to hear more from you! Especially about your searches and any suggestions on how we can improve. Please don't hesitate to give us a call or send an email to [email protected].
Have a great day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
It was pretty quick and easy, but the information was incomplete
Hi Bob,
Thank you for the high rating despite not receiving complete information. We want to make it up to you and try to find more information. If you want, we can schedule a call at your earliest convenience, or you can send us n email at [email protected].
We hope to hear from you soon! Have a pleasant week ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
Wanted just the one report. Dont want to have a subscription
Hi Forrest,
We understand where you're coming from. We can confirm that your account has been canceled; rest assured you will no longer be charged. We would also love to hear more from you, especially your experience with our service. If you want, we can schedule a call the soonest you are available, or you can send us an email at [email protected].
We are hoping to hear from you. Have a pleasant day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
Easy enough to purchase. Waiting to see if it's just as easy to cancel...
Hi Cynthia,
Thank you for the 5 stars! This is truly appreciated. Our records show that your account has already been canceled and the refund processed on the 12th of February. Please expect this to reflect in 3 to 5 business days. We'd love to hear more from you, especially the experience you had with our service.
Please feel free to contact us at [email protected] with any further comments, concerns, or suggestions you wish to share. Have a great day, and stay safe!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
I thought you all had a report ready for me. Its not
Hi Kimora,
We sincerely apologize if you have not received the report you were waiting for. We'd love to turn things around and help provide the information you're looking for.
If you want, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We hope to hear from you soon. Have a pleasant day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
Good Price for quality service. I'll use you in the future...
Hi Charles,
We're happy to hear that you were satisfied with the service and for letting us know that you would be using us in the future. Please don't hesitate to refer us to your friends who will need the services we offer.
We hope that you will have a fabulous weekend!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
Hi Jodi,
Thank you for taking the time to rate our service. We would love to hear more about your experience and feedback to improve our services further. You can send us an email at [email protected], or we can schedule a call at your most convenient time.
We look forward to hearing from you. Have an amazing day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
I only need one report, and not for a whole month. A very poor business model, need to change it
Hi Chyngyz,
Thank you for the honest review. We understand where you're coming from and would love to hear more from you; your feedback and suggestions will help improve our services. If you want, we can schedule a call the soonest you are available, or you can send us an email at [email protected], and I'll personally respond to you.
We look forward to hearing from you. Have a great day, and stay safe!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
It's my first time but thank you for your kind help without being complicated. I will leave it up to you.
Hi Hyun,
We appreciate your high rating, and we're happy to hear that you find our site easy to use and helpful. Our records show that your account is active and renewed last February 12,2021; you will have access to unlimited searches until March 12,2021. If you need further assistance, especially with your searches, please don't hesitate to contact us or send an email at [email protected].
Have an amazing day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
If it tells me what I looking for my experience will be great
Hi Kirstin,
Thank you for your high rating! We would love to hear more from you! We've noticed that you have already started with your searches and your account is still active. Please be aware that your next rebill date will be on March 7,2021. We're also curious about how your searches went. Were you able to find the information you needed on our site?
Your business means a lot to us, so please don’t hesitate to reach out to us at [email protected] at your most convenient time if you ever have additional feedback. We look forward to assisting you with any of your concerns.
Have a great day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
I have not yet seen the report so I can't really speak to that so far
Hi Alexandra,
Thank you for giving us a high rating despite you not receiving or seeing any report yet. We would love to hear more from you about your experience and feedback on improving further.
Please reach out to our Customer Relations Team at [email protected] with any further comments or suggestions you wish to share.
We hope to hear from you soon!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
Site made i could buy a c report 3.95. And the next thing i knew i was automatically signed up for a monthly charge i had to call to cancel. Never did get the original report i paid for. What a rip off.
Hi Lisa,
We sincerely apologize if you were not able to get the report you were waiting for. I've reviewed your account and can see that you were not able to do any searches. We would love to uncover the information you need at no additional cost and make things right. If you want, we can schedule a call at your most convenient time, or you can send us an email at [email protected], and I'll be the one to respond to you personally.
We are hoping that we would hear from you. Have a great day ahead, and stay safe!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
It just is not what 8 was looking for. I'm trying to track a traffic ticket to get my liscence back &I've gotten everything else but what imafter lol but you do have everything else I must say wow
Hi Marguerite,
We're sorry if we were not able to provide the information you needed. It sometimes takes time for information to be updated online. Additionally, we source our data from records made freely and publicly available by the state, local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
We hope that we would be able to help you in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time.
Have a great day ahead, and stay safe!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Laura,
We're really sorry that you could not get any information when you signed up for an account. We would love to help you out and uncover the information you need; if you want, we can schedule a call at your most convenient time, or you can send us an email at [email protected].
We hope to hear from you soon! Have a great day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315