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Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Not sure yet if this is legit. I will update after i use the site
It took only 2 tries to get the information I needed
Hi Robyn,
Thank you for the fantastic review! We are thrilled you appreciate the fast service. We put customer satisfaction first in every engagement.
We want to hear more from your experience to help up serve you better. If you have any questions, comments, or suggestions, please feel free to reach us at [email protected], and we would be more than glad to assist you.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
Hi Jones,
Thank you for the excellent rating! We are honored to have merited your 100% approval. You serve as an inspiration for us to strive for excellence further.
If you have any questions, comments, or suggestions, please feel free to reach us at [email protected], and we would be more than glad to assist you.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
I don't want a monthly payment. I wanted to use this service one time.
Hi Courtney,
We understand your concern. It shows that you canceled the subscription but still have up to the 22nd of this month to access and run your searches since you've set up a trial account with us for the $3.95, after which you'll no longer see any future billing from us.
If you have any questions, comments, or suggestions, please feel free to reach us at [email protected], and we would be more than glad to assist you. Thank you!
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
It's been easy to navigate and the information is detailed and structured
Hi Brandy,
Thank you for leaving us such a wonderful review! We are thrilled that you loved your experience, and the whole team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words, and we look forward to seeing you again.
Have a great day ahead, and stay safe.
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
So far so good haven't had a chance to get past the payment yet so will let you know once I'm able to search and find hopefully what I'm looking for
Hi Amanda,
Thank you for taking the time to give us a review. We noticed that you have already started your searches. We'd love to hear more from you. Were you able to find the information you were looking for? If you’re open to discussing this further, please reach out to us at [email protected].
We hope to hear from you! Have a nice day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
Awesomely Awesome to the fullest Awesome degree possible
Hi Victoria,
Thank you so much for your kind words! We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
Unable to determine around about area she is in it says it can be up to 1000 km off
Hi Brandon,
We're sorry if you were not able to get the information you needed. We definitely want to help you out and turn things around. Please feel free to send us an email at [email protected]. Rest assured, we're here for you.
We look forward to hearing from you. Have a nice day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
Haven't seen much. The low price point is a plus for sure.
Hi Crystal,
We're sorry to hear that you haven't seen much information yet; we're happy that you find our prices fair. We'd love to uncover information that you need at no additional cost. Please don't hesitate to give us a call or send an email to [email protected]. Rest assured, we're here for you.
Have a wonderful day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
I couldn't really access any information at all. It just wasn't as thorough as I thought it would be.
Hi Matthew,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We would definitely like to turn things around and assist you in getting the information you need.
If you want, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to your response. Have a great day ahead, and stay safe.
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
The free access is a positive promoter to consumers and has helped me in knowing that several mails coming from same person doing spans and phishing. Much info to grasp and helpful
Hi Dean,
Thank you for leaving us such a wonderful review! We are thrilled that you loved your experience, and the whole team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority and your review reaffirms the hard work we put in every day. So thank you for your kind words, and we look forward to seeing you again.
Have a nice day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
So far, this is pretty amazingly annoying. I just want to get a date of death for someone i know who's died recently.
Hi Eric,
We appreciate your feedback, and we're sorry to hear that you could not find the information needed. We would definitely like to turn things around and assist you in getting the data you need.
If you want, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to your response. Have a great day ahead, and stay safe!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
.
Hello Jaila,
Thank you for the lovely review! We are glad that we met your expectations and optimistic that you will find it very useful to continue using the site.
If you have any questions, comments, or suggestions, pls feel free to reach us at [email protected] at your most convenient time.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
Most things were incorrect and there is not enough new information on people
Hi Elijah,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We would definitely like to turn things around and assist you in getting the information you need.
If you want, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to your response. Have a great day ahead, and stay safe!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
I'm trying to know the person of this number *******542
Hi Aggrey,
We're sorry we are unable to see the full number of the one you are looking for. We also noticed that you had not made any searches on your account yet. We'd love to help you out. If you want, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We hope to hear from you soon. Have a great day ahead, and stay safe!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
I have lost my drivers license and i wish i could see it here
Hi Wesley,
We're sorry to hear about what happened with your license. We wish we could help; however, we do not offer driving records or licensing records. We can offer information involving criminal driving offenses, including driving violations, speeding tickets, and DUI/DWI records.
Our records show that your account is active and was just renewed on February 17,2021. In case you need assistance, especially with your searches, please don't hesitate to give us a call or send an email to [email protected].
Have a great weekend!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
I haven't got anything to base an opinion on. I haven't even been shown any information and you are asking for my feedback
Hi Korby,
We're sorry about the premature survey. We can see that you have already started with your searches, and we'd love to hear about how it went. Were you able to find the information you needed? If you’re open to discussing this further, please reach out to us at [email protected]. Rest assured, we're here for you.
Have a great Friday!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
Quick and seems reliable. Anxious to read the report and to be able to cancel the monthly registration
Hi Willian,
Thank you for letting us know that you could find the information you needed quickly on our site. Upon checking, we can see that your account has already been canceled; rest assured, you will no longer receive any future billing from us. In case you need assistance, please don't hesitate to call or send us an email at [email protected].
Have a great weekend!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
Your trial says UNLIMITED searches. The first one yielded no results; the second required me pay the $3.95 again and the report would not open.
Hi Debra,
We're sorry about what happened. This is an experience we don't want our customers to have. Rest assured that if we say it's Unlimited, it is Unlimited. We noticed that you have already canceled your account, and a refund was processed. We would love to hear more from you.
If you’re open to discussing this further, please reach out to us at [email protected]. We’d greatly appreciate the opportunity to make things right and work toward earning back your business.
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
...
Hi Jerry,
We appreciate your high review. Thank you for letting us know that you were satisfied with the service. If you need assistance, most especially with your searches, please don't hesitate to give us a call or send us an email at [email protected].
Have a nice day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Joyce,
Thank you for taking the time to write us a review. We look forward, as you progress in using the account, you'll find it useful, and love to hear more from your experience.
If you have time, please feel free to reach us at [email protected] at your most convenient time if you ever have additional feedback. We look forward to assisting you with any of your concerns.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com