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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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Company is a legit company. I had initially thought it was a rip off but I actually got a response from a human being and they took care of any problems I had.
Too soon to tell if going to suit need of info detail
Hi Jennifer,
Thank you for giving us a review despite not fully experiencing the service yet. We hope you were able to get the information you needed. If not, please don't hesitate to let us know, and we'll be more than happy to help out.
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
Hi Mark,
Thanks for the excellent rating! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. If you need further assistance, please do not hesitate to contact us at [email protected] at your most convenient time.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
You have saves my bacon thank you
Kind regards mark
Hi Mark
We're happy to hear that we were able to help you. Comments like this inspire us to do better every day. We hope that you will recommend us to others.
Have a nice day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
Haven't found out anthing about what I'm looking for
So far I found info on my uncle, now I need a date of death and a social
Hello Alice,
Thank you for the fantastic review! We highly appreciate we were able to hit your expectations.
As you continue with the service, we are optimistic that you will find it very useful.
If you have any questions, clarifications, or suggestions, pls feel free to reach us at [email protected].
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
Wasunable to pay on iPad or iPhone, message back was that the address on your payment page was too big to qualify as a a usable format, or some gobbledygook like that;-)
Hi Kerry,
I'm sorry to hear you were having trouble signing up for the service. We do see that your account is now active and will renew on February 25,2021. Rest assured; we'll look into the error you encountered signing up using both an iPhone and iPad.
If you need further assistance, please do not hesitate to contact us at your most convenient time.
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
Was looking for info on owner and insurer of the vehicle in a hit and run of a friend of a neighbor. Damage to a parked vehicle and local police refused to treat it as hit and run and even refused taking a report. Was not advised before I paid that I needed a report number or a license, like a PI's, so info not given.
Hi Ed,
We sincerely apologize if we were not able to provide the information you needed. We would really like to help you out in looking for more information about the searches you made. Rest assured, we're here for you.
To make it easier, we can schedule a call the soonest you are available, or you can email at [email protected]. We look forward to your response. Have a great day, and stay safe!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
In trying to view the report l'd paid for, a pop up ad shows up immediately asking for an upgrade. Only the yes button was accessible at the bottom of the screen and the pop up could not be moved. It took going through another platform to finally access the report. Very aggravating.
Hi Jorg,
We sincerely apologize if you had a hard time exiting out of the pop-up; that shouldn't have happened as the notifications regarding additional fees of $9.00-$25.00 for the Premium Reports are optional add-ons only. Rest assured, we'll have this feedback routed to the correct department and have it fixed. If there's anything else we can help you with, please don't hesitate to give us a call or send an email to [email protected].
Have a lovely day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
Could be a bit easier to find a single report option but pleased still
Hi Amber,
Thank you for taking the time to give us a rating, and we're happy to hear your feedback. Rest assured, this is noted and will be routed to the correct department. This will surely help us improve. In case you need assistance, please don't hesitate to give us a call or send an email to [email protected].
Have a wonderful day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
10
Hi Bobbie,
Thank you for the 5 stars! We're happy to hear that you're satisfied with the service. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
So far so good. Seems to be a valuable tool for finding out info about how well a car has been taken care of.
Hi James,
We're happy to hear that you find our services good so far. In case you need assistance, most especially with your searches, please don't hesitate to give us a call or send an email at [email protected].
Have a great and safe day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
You have not delivered report yet and requested stars?
Hi Neeru,
We apologize for the premature survey. Rest assured, we'll be working on this as we want our customers to experience the services first before answering any surveys. We do see that you've already contacted us to cancel and get a refund. We want to hear more from you, especially your experience with the searches. If you want, we can schedule a call the soonest you are available, or you can send us an email at [email protected].
We hope to hear from you. Have a nice day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
It has been okay hopefully the name sticks out right
Hi John,
Thank you for your review, and we're happy that you're enjoying the service so far. We would love to hear more about your experience, and we can use your valuable feedback to deliver an even better experience next time!
Please reach out to our Customer Relations Team at [email protected] with any further comments or suggestions you wish to share.
Have an amazing day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
I haven't received any information yet. I just paid money and got a popup asking for a rating.
Hi Jeffrey,
We apologize for the premature survey. We're sorry if you were not able to receive any information upon writing this review. I've checked that you have already canceled the account and have until February 23,2021, to utilize the service fully. We would love to hear about your experiences; if possible, can we schedule a call at your earliest convenience? Or you can also send us an email at [email protected].
We look forward to hearing from you. Have a nice day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
Hi Cindy,
We greatly appreciate your feedback, and we're happy that you were satisfied with the service we have provided. Please don't hesitate to refer us to your friends who will need the services we offer.
Have a great day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
A good place to fine what you need, so i was told.
Hi Don,
Comments like this inspire us to do better every day. Thank you for making our day!
Have a wonderful Sunday!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
I don't know if the information is correct so far.
Hi James,
We apologize for the premature survey. We'd love to hear more from you, especially about your searches and the report you received. If you want, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected].
We look forward to your response. Have a great day ahead, and stay safe!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
Fairly easy and quick to maneuver, hoping to get the info I am interested in, so I am testing the site first.
Hi Carolyn,
We're happy to hear that you find our site easy to use, and we hope you were able to find the information you needed. If not, please don't hesitate to give us a call or send an email to [email protected].
Have a pleasant weekend!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
When i pay for a search that has already been completed, i want to see the results not redo the same search all over again first
Hello Vicki,
Sorry for the inconvenience; it is just that the Initial/Preliminary Search that you ran accesses people's databases to verify that the person exists in the United States. This information is provided as reference material only. Once you have set up your account, that's the time when you are accessing the report inside the member's area, which is why it is asking you to rerun the search. It may not match the search results obtained in the Preliminary Search simply because we can't guarantee full or accurate information because publicly available information varies. It shows that you canceled the subscription but still have up to the 22nd of this month to use the service.
If you have any other things to clarify, questions, suggestions, etc., feel free to reach us at [email protected], and we would be more than glad to assist you.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
Not sure yet if this is legit. I will update after i use the site
Hello Joyce,
Thank you for taking the time to write us a review. We look forward, as you progress in using the account, you'll find it useful, and love to hear more from your experience.
If you have time, please feel free to reach us at [email protected] at your most convenient time if you ever have additional feedback. We look forward to assisting you with any of your concerns.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ryan,
We sincerely apologize for what's happening right now. We would love to help you out: cancel the account for you and process the necessary refund. If you'd like to send me the email address you used to sign up, in a private message or a message to [email protected], we'd be happy to look into it for you.
We hope that you will give us a chance to turn things around. We look forward to hearing from you. Have a great day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315