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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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How can i rate the experience when i dont have the information
Still waiting on the information that I'm searching for
Hi John,
We're sorry to hear that you hadn't received the information yet when you wrote this review. We hope you were able to find what you needed. If not, please don't hesitate to call us or send an email at [email protected].
Have a lovely day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
Paid the 4.95 but got nothing back but generic info I could have found for free.
Hi Eileen,
We sincerely apologize if you were unable to find the information you needed on our website. Something like this, we don't want our customers to experience. If given a chance, we would like to turn things around to help you find the information you needed.
If you want, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to your response. Have a great day ahead, and stay safe!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
..
Hi Christina,
We appreciate you taking the time to give us a review. We're happy that you're satisfied with the service. If you need assistance, especially with your searches, please don't hesitate to let us know, and we'll be more than happy to help.
Have a great day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
.
Hi Savannah,
Thank you for the 5 stars! We appreciate you taking the time to give us a review, and we're happy that you're satisfied with the service.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
I havent got anything yet ask me after i see the report
Hi Robin,
We're sorry for the premature survey. We can see that you have already called us to cancel and get a refund. We'd love to hear more from you, most especially your experience with the service.
If you want, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected].
We hope to hear from you. Have a great day ahead, and stay safe!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
Not a fair rating cause I haven't gotten anything yet
Hi Gerri,
We apologize for the premature survey. We can see that you have contacted us via chat to request for your account to be deactivated. We'd love to hear more from you, especially about your experience with the searches.
If you’re open to discussing this further, please reach out to us at [email protected]. We’d greatly appreciate the opportunity to make things right and work toward earning back your business.
Have a nice day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
The information I received was useless. It showed driving offenses from 2008. I expressed that I wanted info on a felony.
Hi Bernadine,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We would definitely like to turn things around and assist you in getting the information you need.
If you want, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to your response. Have a great day ahead, and stay safe!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
So far so good anxious to see the report
I got paid two times, one time by card and one time by Paypal. Why two times was I charged? Thank you
Hi Edlira,
We're sorry to hear that you were charged twice. I've tried to locate another account using your email address and full name but could not find one. We would love to help you out. Kindly contact us at [email protected] or give us a call to try to locate the other charge.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
I wish there would have been a one time only pay option
Hello Maria,
Thank you for your review. We appreciate hearing your experiences on the site, and we can use your valuable feedback to deliver an even better experience next time! We see you had your subscription canceled and still have access until the 5th of March, and you will no longer see any future billing from us.
If you have any questions, comments, or suggestions, pls feel free to reach us at [email protected].
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
I don't car to do this, it is a waste of my time I already paid you
Hi Russell,
Thank you for still taking the time to give us a rating. Upon checking, we can see that your account is active and will renew on March 3,2021. If you need assistance, most especially with your searches, please don't hesitate to give us a call or send an email at [email protected].
Have a great day!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
Roped into a recurring charge, I see after authorizing the one-time charge.
Hi Keith,
Thank you for sharing your feedback. We can use your valuable feedback to deliver an even better experience next time! We see you had your subscription canceled and still have access until the 2nd of March.
If you have any questions, comments, or suggestions, please feel free to reach us at [email protected].
Sincerely,
Alice
Customer Relations Officer
+1 (833) 922-2315
www.infotracer.com
Only need to use once. Doesn't tell you if the price is for one time use or if there is a monthly charge
Hi Thomas,
Thank you for sharing your feedback. We can use your valuable feedback to deliver an even better experience next time! We have canceled your subscription. You will still have access until the 2nd of March.
If you have any questions, comments, or suggestions, pls feel free to reach us at [email protected].
Sincerely,
Alice
Customer Relations Officer
+1 (833) 922-2315
www.infotracer.com
I pull up my name and I see that it states that I am married. I have never been married and then I received a message stating that you go by State files or whatever I have never been married let alone have a boyfriend so I don't know where you're getting your information from but this is the second time that I'm seeing an accurate information under my name so I guess I'm gonna have to contact the FTC, And let them know you're reporting inaccurate information, email stated, that my marital status can not be changed. Wherever you're getting your information it is not accurate. I've never been married and that I can prove! I will be checking up on my registration as well to see if that has been taken down because I was informed that it would be and if it's not I will let the FTC know about that as well. If my information isn't right how do I know who I'm looking up if their information is correct as far as I can tell it probably isn't if my own personal information is correct.
Hi Cindy,
We sincerely apologize for the inconvenience this has caused you. We have responded to your email, and we hope you give us a chance to make things right.
Someone from our Opt-Out Department will get back to you as soon as possible.
Have a great day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
I have to see if I can find the information I'm looking for.
Hello Darlene,
We appreciate your honest review! By this time, we are optimistic that you have run searches on the site and have experienced what the service has to offer.
If you have any questions, clarifications, or suggestions, please reach us at [email protected]. We look forward to assisting you with any of your concerns.
Sincerely,
Alice
Customer Relations Officer
+1 (833) 922-2315
www.infotracer.com
This system in not very direct in getting to results
Hi Robert,
Thank you for sharing your experience. We can use your valuable feedback to deliver an even better experience next time!
It shows that you canceled the subscription but still have up to the 1st of March to use the service. If you need further assistance, please do not hesitate to contact us at [email protected].
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
I like to website but I wish you would take me to report as I pay for it already this is taking too long
Hi Donna,
We’re sorry to hear about your experience. We’re usually known for our exceptional customer service, and we regret that we didn’t live up to those expectations here.
It shows that you canceled the subscription but still have up to the 1st of March to use the service. If you need further assistance, please do not hesitate to contact us at [email protected] at your most convenient time.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
Not sure yet, will know better after using account
Hi Carey,
Thank you for the outstanding review! We are confident if you give enough time, you will discover more value to this site.
If you have any comments or suggestions, pls do not hesitate to reach us at [email protected]. We value your opinion.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
Im hacked. I had a very hard time getting a password. I hope I can learn what Im looking for.
Hi Betty,
We're sorry to hear about what happened. We hope you were able to find the information you're looking for. If not, please don't hesitate to let us know, and we'll be more than happy to help out.
Have a wonderful day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
Company is a legit company. I had initially thought it was a rip off but I actually got a response from a human being and they took care of any problems I had.
Hi Ryan,
We sincerely apologize for what's happening right now. We would love to help you out: cancel the account for you and process the necessary refund. If you'd like to send me the email address you used to sign up, in a private message or a message to [email protected], we'd be happy to look into it for you.
We hope that you will give us a chance to turn things around. We look forward to hearing from you. Have a great day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello N,
We sincerely apologize for the premature survey. We would definitely like to turn things around and assist you in getting the information you need.
If you want, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to your response. Have a great day ahead, and stay safe!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315