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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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I tested on personal vehicle and it doesn't show me as the owner. Not worth a penny if it's inaccurate.
Hi,
Before signing up and paying the fee, I tried an e-mail check and it prompt the message that there is a full report. After paying the fee and signing up, I tried the same e-mail address, and surprise "Your search *******@yahoo.com did not return any results" I was expecting at least a social network report and websites inscriptions.
One of the reasons for which there is no report, probably might be that apparently, infotracer.com covers only US, not Europe...
Well, this very important detail is not mentioned anywhere!
If there is no coverage for Europe, I will cancel my subscription and asking for a refund.
Kind regards,
A.M.
Hello A.M.,
Thank you for sharing your review and bringing this issue to our attention. We're sorry your experience didn't match your expectations.
Please know that the initial or preliminary search is provided as reference material only. It concludes that the information exists, but the availability still depends if the report is publicly displayed, tagged as private/confidential, or protected. Thus, we can't guarantee complete or accurate information because public information varies. And you are correct that the records or information available on the site are mainly in the United States.
As requested, I went ahead and processed a refund of $3.95. Please expect this to reflect in 3 to 5 business days. Your account has also been deactivated, and your email removed from our mailing list.
If you have any other concerns, don't hesitate to reach us at your most convenient time.
Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
I'm asking for a refund a didn't you the app. My phone will not allow me to download it.
Hello Dedra,
Thank you for taking the time to share your feedback. As I checked on your account, it showed that you have already run a search and provided a report.
You purchased seven days of unlimited search access, which will put you on a monthly subscription if not canceled; presented clearly to you upon check out and sent to you in a welcome email. You can also find this in our FAQs>Billing Issues: https://infotracer.com/faq/.
You can cancel anytime to avoid further billing.
If you have any comments, clarifications, or suggestions, please free to reach us at [email protected] at your most convenient time.
Have a great day!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Feels like a scam… charging a fee promising information that seems impossible to retrieve. First you advertise it as a "free service"… and then charge a fee… and still don't deliver on the information requested.
Hello Elcio,
We're sorry to hear about your experience. Please know that our site can only generate records that are available publicly.
The License Plate information you are trying to check is not available due to the following reasons. One, it is yet to update on our sources database; or the information is restricted access and under the protection of the Driver's Privacy Protection Act (DPPA) that is why we could not pull out any report.
We can only gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online.
We see you are on our 7-days trial period that is good up to the 14th of this month. If you fail to cancel, you will roll over into a monthly subscription of $19.05 until you cancel as agreed on check-out.
If you have any comments, clarifications, or suggestions, please free to reach us at [email protected] at your most convenient time.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Info received is not correct. I checked a record I know and details received were not correct
Hello Ala,
Thank you for taking the time to share your feedback. We apologize for any inconvenience this has brought you and understand your frustration with the service.
Unfortunately, our site can only generate records that are available publicly. We gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online. You can also find this in our FAQs>Data Questions: https://infotracer.com/faq/.
We are aware that you reached our Customer Care Team to cancel your account; rest assured we will not be charging you any further. Since you initially signed for 7-days Trial, you can still avail of the service and run your unlimited searches up to the 14th of this month, after which the account will be automatically closed and deactivated.
If you have any questions, comments, or suggestions, pls feel free to reach us at [email protected].
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
It's giving me all the information about the car except what I wanted which is the owner's name
Hello Jestin,
We're sorry to hear about your experience. Please know that our site can only generate records that are available publicly.
The License Plate information you are trying to check is not available due to the following reasons. One, it is yet to update on our sources database; or the information is restricted access and under the protection of the Driver's Privacy Protection Act (DPPA) that is why we could not pull out any report.
We can only gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online.
We see you are on our 7-days trial period that is good up to the 14th of this month. If you fail to cancel, you will roll over into a monthly subscription of $19.05 until you cancel as agreed on check-out.
If you have any comments, clarifications, or suggestions, please free to reach us at [email protected] at your most convenient time.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
I know there is court records, plenty. This is a scam!
Hello Arnold,
Thank you for taking the time to share your feedback. We apologize for any inconvenience this has brought you and understand your frustration with the service.
Unfortunately, our site can only generate records that are available publicly. We gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online. You can also find this in our FAQs>Data Questions: https://infotracer.com/faq/.
I canceled your account with us as you have requested; rest assured we will not be charging you any further. Since you initially signed for 7-days Trial, you can still avail of the service and run your unlimited searches up to the 14th of this month, after which the account will be automatically closed and deactivated.
If you are open to discussing this, I can offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge.
Please do not hesitate to contact us at [email protected], or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Even in the instance when some information is given, no additional information is available, no photos, no dates, etc. It certainly isn't worth the $4.95 7-day trial. I'm extremely disappointed.
Hello Linda,
We're sorry to hear about your experience. We regret that the site didn't live up to your expectations.
It shows here you have already reached out to our Customer Care, and they already assisted you in canceling the subscription. The account was canceled and deactivated; rest assured, you will not get any further charges.
If you have any questions, comments, or suggestions, pls feel free to reach us at [email protected].
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
This information is old not current and not worth the 4 dollars I just paid
Hello Angie,
Thank you for the review and for bringing this issue to our attention. Your feedback helps us get better.
The License Plate information you are trying to check is not accurate due to the following reasons. One, it is yet to update on our sources database; or the information is restricted access and under the protection of the Driver's Privacy Protection Act (DPPA) that is why we could not pull out any report. We gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online.
If you want to share any comments or suggestions, please feel free to reach us at [email protected].
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
*******222
Hello Rayfield,
Thank you for the excellent review! We are pleased that you appreciate the work we put in to serve you. It inspires us to do our best always.
If you want to share any comments or suggestions, please feel free to reach us at [email protected].
Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Rip off! I was told that the report had successfully found information and that it was ready. I paid the fee only to be advised that nothing came up on the report!
I WANT MY MONEY BACK!
Hello Maria,
We saw your comment coming. I appreciate you making us aware of your negative experience. We strive to provide excellent customer service, and I apologize for the inconvenience this has caused.
We see you have reached our Customer Care Team and ran some searches with them but generated no information or no-hit.
I am processing the refund as you requested $14.98 for the 1-month Unlimited Search access you purchased.
Please allow 3-5 business days for the refund process. Rest assured, you won't be getting any future charges from us since I already canceled the subscription.
If you want to share any comments or suggestions, please feel free to reach us at [email protected].
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
I wanted to cancel my free trial. It was stated that the link to do so was on the account page (https://infotracer.com/terms/). It
Was not. I had to call to cancel.
Hello JD B,
Thank you for the lovely rating. We are happy you like the service, and we're able to meet your expectations. It shows here you have already reached out to our Customer Care, and they already assisted you in canceling the subscription. The account was canceled and deactivated; rest assured, you will not get any further charges.
If you have any questions, comments, or suggestions, pls feel free to reach us at [email protected].
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Hello Brian,
Thank you for the review and for bringing this issue to our attention. Your feedback helps us get better.
The License Plate information you are trying to check is not accurate due to the following reasons. One, it is yet to update on our sources database; or the information is restricted access and under the protection of the Driver's Privacy Protection Act (DPPA) that is why we could not pull out any report. We gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online.
It shows your account as canceled. Since you initially signed for 7-days Trial, you can still avail of the service and run your unlimited searches up to the 13th of this month, after which the account will be automatically closed and deactivated.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
I just want this canceled it's not giving me no information that I'm looking for and I'm supposed to be able to get a lot of info and it hasn't given me anything yet cancel this
Hello Emily,
Thank you for taking the time to share your feedback. We apologize for any inconvenience this has brought you and understand your frustration with the service.
Unfortunately, our site can only generate records that are available publicly. We gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online. You can also find this in our FAQs>Data Questions: https://infotracer.com/faq/.
I canceled your account with us as you have requested; rest assured we will not be charging you any further. Since you initially signed for 7-days Trial, you can still avail of the service and run your unlimited searches up to the 13th of this month, after which the account will be automatically closed and deactivated.
If you are open to discussing this, I can offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge.
Please do not hesitate to contact us at [email protected], or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
The information on the report was mostly incorrect, and had very little information. Lots of "not found" when other places did. Then you find out to get the information, you need to pay $18 more. What a scam.
Hello Mimi,
We're sorry to hear about your experience. We regret that we didn't live up to your expectations. Unfortunately, our site can only generate records that are available publicly. We gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online. You can also find this in our FAQs>Data Questions: https://infotracer.com/faq/.
If you are open to discussing this further, I can offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge.
Please do not hesitate to contact us at [email protected], or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
I received the information I requested however I do not wish to continue with a ongoing subscription. Please cancel this subscription
Hello Abraham,
Thank you for the lovely rating. We are happy you like the service, and we're able to meet your expectations. It shows here you have already reached out to our Customer Care, and they already assisted you in canceling the subscription. Up to the 12th of this month, you still have to use the service for your other searches, but rest assured, you will not get any further charges.
If you have any questions, comments, or suggestions, pls feel free to reach us at [email protected].
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
This guy was arrested last year and your records do not show this. I joined to find out more details of this arrest
Hello Lauren,
Thank you for sharing your review. We understand your frustration, and we are sorry your experience didn't match your expectations.
It shows that you reached out to our Customer Care Team, but unfortunately, Our Expert Team of Researchers could not find any additional information on your request. We see that you canceled the subscription and still have up to the 11th of this month to use the service, so you will no longer see any future billing from us.
If you have any comments, clarifications, or suggestions, please free to reach us at [email protected] at your most convenient time.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
If I could give a zero star I would. It basically gave me information about the make of the car which i already knew. $3.95 wasted, cancelled account.
Hi John,
We sincerely apologize if we could not provide the owner of the vehicle you were searching for. The License Plate information you are trying to check might be restricted access under the Driver's Privacy Protection Act (DPPA) protection. We source our information from records made freely and publicly available by the state, local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Officer
www.staterecords.org
+1 833-922-2315
Not even as much info available as before I paid a fee. Now you want me to pay a premium fee to get information?
Hi Rachel,
We sincerely apologize if you were not satisfied with the report you received. The notifications regarding additional fees of $9.00-$25.00 for the Premium Reports are optional add-ons. We have to pay a fee to access these extra and highly sensitive data, not available anywhere else. Nonetheless, you can simply exit from the pop-up notification, and it will continue to run the search without any additional fees.
We would definitely like to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to your response. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Officer
www.infotracer.com
+1 833-922-2315
This is not the right person or the person I originally initiated the search for
Hi Amy,
Thank you for taking the time to give us a review. We're sorry to hear that the report you received was for the wrong person. We would definitely like to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to your response. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Officer
www.infotracer.com
+1 833-922-2315
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Amanda,
Thank you for sharing your review and bringing this issue to our attention. We're sorry to hear about your experience. Please know that our site can only generate records that are available publicly.
The License Plate information you are trying to check is not available due to the following reasons. One, it is yet to update on our sources database; or the information is restricted access and under the protection of the Driver's Privacy Protection Act (DPPA) that is why we could not pull out any report.
We can only gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online.
We see you are on our 7-days trial period that is good up to the 15th of this month. If you fail to cancel, you will roll over into a monthly subscription of $9.95 until you cancel as agreed on check-out.
If you have any comments, clarifications, or suggestions, please free to reach us at [email protected] at your most convenient time.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com