On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Hi Meng,
Thank you for leaving us such a wonderful review! We are thrilled that you loved your experience, and the whole team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words, and we look forward to seeing you again.
Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Officer
www.infotracer.com
+1 833-922-2315
Well I wish I could post a copy of the report I received because it contains absolutely no information in it. No reports of any kind. DO NOT WASTE YOUR MONEY, YOU WONT EVEN GET A FRACTION OF WHAT YOU PAY FOR CAUSE YOU GET ZERO!
Hi Michael,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We would definitely like to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to your response. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Officer
www.infotracer.com
+1 833-922-2315
I tried 5 different searches the info I found was very old, non existent or very limited. I even paid the $18.00 for the premium report on one. Yeah, that was a waste of time and money. I found more information myself using Google and DuckDuckGo.
Hi John,
We're sorry to hear that you were unable to find the information on our site. We would love to turn things around and help you out. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Officer
www.infotracer.com
+1 833-922-2315
I'm not sure how to judge it I'm still seeking for what I want to see
Hi Elissa,
We appreciate your review! By this time, we are optimistic that you have run searches on the site and have experienced what the service offers. We want to hear more about your feedback, comments, or suggestions. If you need further assistance, please don't hesitate to call us or send an email at [email protected].
Sincerely,
Lovely
Voice Of Customer Officer
www.infotracer.com
+1 833-922-2315
I think your ad is misleading and if you don't have the requested record you should send me a refund.
Hi Jeb,
We sincerely apologize if we could not provide the owner of the vehicle you were searching for. The License Plate information you are trying to check might be restricted access and under the Driver's Privacy Protection Act (DPPA) protection. We source our information from records made freely and publicly available by the state, local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
We went ahead and canceled your account. We've also processed the refund of $4.95 since we were unable to provide what you needed. Please expect this to reflect in 3 to 5 business days. Considering the refund, please be advised that you have been removed from our email listings, and your login has been deactivated.
Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Officer
www.infotracer.com
+1 833-922-2315
The info provided is inaccurate its giving a purchase date of 2013 and this vehicle was recently purchased.
Hi Geneva,
We sincerely apologize if the report is inaccurate. The License Plate information you are trying to check might be restricted access and under the Driver's Privacy Protection Act (DPPA) protection. We source our information from records made freely and publicly available by the state, local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Officer
www.infotracer.com
+1 833-922-2315
When I searched the license plate info before paying the website said it found the license plate and associated driver info. After paying and creating an account the search of the license plate said information not found. So thank you for lying to me to get my money. I will be disputing the CC charges and notifying the BBB. Thanks for nothing
Hi Ryan,
We sincerely apologize if we could not provide the owner of the vehicle you were searching for. The License Plate information you are trying to check might be restricted access and under the Driver's Privacy Protection Act (DPPA) protection. We source our information from records made freely and publicly available by the state, local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
I've checked and can confirm that your account is canceled and refunded. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Officer
www.infotracer.com
+1 833-922-2315
The service didn't provide what I was hoping to get and tried to sell me a premimum report. Bad bad.
Hi John,
We're sorry to hear that you were unable to find the information on our site. The notifications regarding additional fees of $9.00-$25.00 for the Premium Reports are optional add-ons. We have to pay a fee to access these extra and highly sensitive data, not available anywhere else. Nonetheless, you can exit from the pop-up notification, and it will continue to run the search without any additional fees.
We would love to turn things around and help you out. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
Sincerely,
Lovely
Voice Of Customer Officer
www.infotracer.com
+1 833-922-2315
I know this guy has at least one business in another state that is not showing up on here. Was hoping to find new info, but this is less than I already knew.
Hi Mark,
We're sorry to hear that you were unable to find the information on our site. We would love to turn things around and help you out. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Officer
www.infotracer.com
+1 833-922-2315
Literally no information available on the person I searched, and it's publically available info that I can view anywhere.
Hi Charity,
We're sorry to hear that you were unable to find the information on our site. We would love to turn things around and help you out. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
Sincerely,
Lovely
Voice Of Customer Officer
www.infotracer.com
+1 833-922-2315
There was no real info I wasted money for nothing! It gave me the info that I could see online for free
Hi Jacques,
We sincerely apologize if you could not find the information you were looking for on the site. We source our information from records made freely and publicly available by the state, local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Officer
www.infotracer.com
+1 833-922-2315
I wanted to know who this vehicle is registered too Not one other thing you gave me.
Hi Art,
We sincerely apologize if we could not provide the owner of the vehicle you were searching for. The License Plate information you are trying to check might be restricted access and under the Driver's Privacy Protection Act (DPPA) protection. We source our information from records made freely and publicly available by the state, local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Officer
www.infotracer.com
+1 833-922-2315
Original search appeared to have information, after I paid, no information was available.
Hi Nikolaus,
We're sorry to hear that you were unable to find the information on our site. The preliminary search accesses people's databases to verify that the person exists in the United States. This information is provided as reference material only. Search results obtained from the Preliminary Search may not match the search results obtained in the member's area based on the same search parameters.
We would love to turn things around and help you out. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
Sincerely,
Lovely
Voice Of Customer Officer
www.infotracer.com
+1 833-922-2315
It said a report was generated but then I got nothing. If you do t get me any info you should t charge me
Hi Ray,
We're sorry to hear that you're not satisfied with the report you received. As a public records provider, we gather data from various sources, and we cannot guarantee the completeness of the report as they come directly from other sources.
We would love to help uncover the information you need, though, at no additional cost. Kindly call us between 9 AM to 5 PM EST or send us an email at [email protected].
We look forward to hearing from you! Have a nice day ahead, and stay safe.
Sincerely,
Lovely
Voice Of Customer Officer
www.infotracer.com
+1 833-922-2315
I'm looking for my driving record. Under Criminal/Traffic records, I see no criminal records found. There shouldn't be any record of violations, but how can employer know this is my record?
Hi Linda,
We sincerely apologize if you could not find the information you were looking for on the site. We source our information from records made freely and publicly available by the state, local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Officer
www.infotracer.com
+1 833-922-2315
Ya i looked last year for these people i lookek a few days ago and you all give sam numbers but they are all same saysno court rec but she has lean
Hi Terry,
We sincerely apologize if you were unable to find the information you needed on our website. Something like this, we don't want our customers to experience. We would like to turn things around to help you find the information you needed if given a chance.
If you want, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to your response. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Officer
www.infotracer.com
+1 833-922-2315
I'm having trouble finding the information on this form
Hi Ilka,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We would definitely like to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to your response. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Officer
www.infotracer.com
+1 833-922-2315
You were not able to provide any info online a Canadian background search
Hi Claude,
Thank you for taking the time to leave us your review. Please know that we are working diligently on improving our international searches. We will pass this feedback on to our team. Rest assured, we'll be better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Officer
www.infotracer.com
+1 833-922-2315
You're information is totally inaccurate and a joke. I can't believe ppl actually pay for your service.
Hi Kelly,
We sincerely apologize if you could not find the information you were looking for on the site. We source our information from records made freely and publicly available by the state, local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Officer
www.infotracer.com
+1 833-922-2315
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Cheri,
We're sorry to hear that you were unable to find the information on our site. We would love to turn things around and help you out. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a nice day ahead!
Sincerely,
Lovely
Voice Of Customer Officer
www.infotracer.com
+1 833-922-2315