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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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Accurate informative and helpful Thank you very much
It isn't really informative or gives you what you need. Within a week, a person I found on the site all of a sudden isn't searchable
Hello Anne,
Thank you for the positive feedback. We are optimistic that as you continue to progress on the site, find it helpful.
If you have any questions, comments, or suggestions, pls feel free to reach us at [email protected].
Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Numerous incorrect items on my report. Misspelled name.
Hello Melanie,
We're sorry to hear about your experience. We know how frustrating it is not to get the information you expected to obtain.
Please know that we collect our data from public data sources and may contain some inaccuracies. Unfortunately, we can't guarantee complete or accurate information because publicly available information varies. We can only gather information as is and as available. You can also check this in our FAQs>Data Questions: https://infotracer.com/faq/.
If you have any questions, comments, or suggestions, pls feel free to reach us at [email protected].
Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Not yet resolved issue about licensed architect from Iowa bar
Hello Bonetta,
Thank you for the lovely review! We are glad to meet your expectations and optimistic that you will find it helpful as you continue using the site.
If you have any questions, comments, or suggestions, pls feel free to reach us at [email protected].
Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
I asked for a lien information and received a date of bankruptcy filing
Hello Taylor,
We apologize for any inconvenience this has brought you and understand your frustration with the service.
Unfortunately, our site can only generate records that are available publicly. We gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online. You can also find this in our FAQs>Data Questions: https://infotracer.com/faq/.
I offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge.
Please get in touch with us at [email protected], or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Hello Donna,
Thank you for taking the time to share your feedback. We apologize for any inconvenience this has brought you and understand your frustration with the service.
Unfortunately, our site can only generate records that are available publicly. We gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online. You can also find this in our FAQs>Data Questions: https://infotracer.com/faq/.
Your account is canceled; rest assured we will not be charging you any further. Since you initially signed for 7-days Trial, you can still avail of the service and run your unlimited searches up to the 17th of this month, after which the account will be automatically closed and deactivated.
If you are open to discussing this, I can offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge.
Please do not hesitate to contact us at [email protected], or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
You don't provide much information initially and to get more information you keep charging additional fees. What a scam.
Hello Sally,
Thank you for sharing your review and bringing this issue to our attention. We regret that your experience didn't live up to your expectations.
Please know that we collect our data from public data sources, and that may contain some inaccuracies. Unfortunately, we can't guarantee complete or accurate information because publicly available information varies.
If you are open to discussing this further, I offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge. Please do not hesitate to contact us at [email protected], Or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We see you had your subscription canceled and still have access until the 17th of this month, and you will no longer see any future billing from us.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
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Hello Heather,
Thank you for the excellent review! We are pleased that you appreciate the work we put in to serve you. It inspires us to do our best always.
If you want to share any comments or suggestions, please feel free to reach us at [email protected].
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Can't find some of the people I was searching by name or phone number
Hello Angie,
Thank you for taking the time to share your feedback. We apologize for any inconvenience this has brought you and understand your frustration with the service.
Unfortunately, our site can only generate records that are available publicly. We gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online. You can also find this in our FAQs>Data Questions: https://infotracer.com/faq/.
If you are open to discussing this, I can offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge.
Please do not hesitate to contact us at [email protected], or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Didn't provide info tgat was advertised and now difficult to cancel
Hello Mitchell,
Thank you for sharing your review. We regret your experience didn’t match your expectations. We are aware that you reached our Customer Care Team to cancel your account, and they refunded the charge; please allow 3-5 business days for the refund to process.
If you have any questions, comments, or suggestions, pls feel free to reach us at [email protected]. We’d greatly appreciate the opportunity to make things right and work toward earning back your business.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
I needed to identify the owner of a car that had been parked in a client's residential neighborhood in DC for several weeks. The 2019 Chevrolet had not been moved and did not belong to any of her neighbors. The client was moving out of her home this week and needed the car to be moved to have movers load and unload the furniture. However, your files did not contain the car owner's name or an address to identify the owner. It only provided details about the car itself, which didn't help. Unfortunately, the information was useless for this matter.
Hello Mary,
Thank you for sharing your review and bringing this issue to our attention. We regret that your experience didn't live up to your expectations. Our site can only generate records that are available publicly.
The License Plate information you are trying to check is not available due to the following reasons. One, it is yet to update on our sources database; or the information is restricted access and under the protection of the Driver's Privacy Protection Act (DPPA) that is why we could not pull out any report. We can only gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online.
If you have any comments, clarifications, or suggestions, please free to reach us at [email protected] at your most convenient time.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
This is a phony site, this info is incomplete and a total waste of money.
Hello Janice,
We're sorry to hear about your experience. We regret that we didn't live up to your expectations. Unfortunately, our site can only generate records that are available publicly. We gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online. You can also find this in our FAQs>Data Questions: https://infotracer.com/faq/.
If you are open to discussing this further, I can offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge.
Please do not hesitate to contact us at [email protected], or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Absolutely awful site. Tricked me into paying $$ for a result to at doesn't show up after I paid but showed up before I paid. Scam
Hello Steve,
We're sorry to hear about your experience. We regret that we didn't live up to your expectations. Unfortunately, our site can only generate records that are available publicly. We gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online. You can also find this in our FAQs>Data Questions: https://infotracer.com/faq/.
If you are open to discussing this further, I can offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge.
Please do not hesitate to contact us at [email protected], or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Typed in NY plates and the search results show Ohio. Click on owner name and it shows several people with the same name but different ages and locations. So how is this at all useful?
Hello Alexander,
Thank you for sharing your review and bringing this issue to our attention. We regret that your experience didn't live up to your expectations. Our site can only generate records that are available publicly.
The License Plate information you are trying to check is not available due to the following reasons. One, it is yet to update on our sources database; or the information is restricted access and under the protection of the Driver's Privacy Protection Act (DPPA) that is why we could not pull out any report. We can only gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online.
If you need further assistance, please do not hesitate to contact us at [email protected] at your most convenient time.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
The information alleged on the "sales pitch" showing a folder with blurred out photo, and other information about the IP address owner was completely inaccurate, and what was provided was unhelpful.
Hello Brian,
Thank you for taking the time to share your feedback. The initial or preliminary search is as reference material only. It verifies the record's existence, but the availability still depends if the report is publicly displayed, tagged as private/confidential, or protected. You can also find this in our FAQs>Data Questions: https://infotracer.com/faq/
We are optimistic that as you continue to use the site, you will find it more valuable. If you need further assistance, please do not hesitate to contact us at [email protected] at your most convenient time.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Most of the info requires premium access for an additional charge. Extremely misleading. All I wanted was a marriage date
Hello Maria,
We're sorry to hear about your experience.
Please know that we collect our data from public data sources and may contain some inaccuracies. Unfortunately, we can't guarantee complete or accurate information because publicly available information varies. We can only gather information as is and as available. You can also check this in our FAQs>Data Questions: https://infotracer.com/faq/.
If you have any comments or suggestions, pls do not hesitate to reach us at [email protected]. We value your opinion.
Have a great day ahead!
Sincerely,
Eddy
Voice Of Customer Officer
+1 833-922-2315
www.infotracer.com
Service was deceptively advertised and useless. I would not recommend.
Hello Joel,
Thank you for taking the time to share your feedback. We apologize for any inconvenience this has brought you and understand your frustration with the service.
We see you’ve contacted our Customer Care Team, and they explained how our Preliminary Searches work. You can also find this in our FAQs>Data Questions: https://infotracer.com/faq/
Your account is canceled, and for the inconvenience we have caused, I have refunded the trial fee of $4.95. Please allow 3-5 business days for the refund to process.
Again, we appreciate you taking the time to leave us your review.
Sincerely,
Eddy
Voice Of Customer Officer
+1 833-922-2315
www.infotracer.com
I've used many people trackers and this one gave the least info I've ever seen. Totally not worth the $3.95 for 7 days as I won't use it after this 30 minutes
I gave this 2 stars. Not 5!
Hello Julie,
Thank you for taking the time to share your feedback. We apologize for any inconvenience this has brought you and understand your frustration with the service.
Unfortunately, our site can only generate records that are available publicly. We gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online. You can also find this in our FAQs>Data Questions: https://infotracer.com/faq/.
I see you canceled your account with us; rest assured we will not be charging you any further. Since you initially signed for 7-days Trial, you can still avail of the service and run your unlimited searches up to the 15th of this month, after which the account will be automatically closed and deactivated.
If you are open to discussing this, I can offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge.
Please do not hesitate to contact us at [email protected], or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
I'm trying to find social media but it's just ain't of people and relatives w no links
Hello Krystal,
Thank you for taking the time to share your feedback. We apologize for any inconvenience this has brought you and understand your frustration with the service.
Unfortunately, our site can only generate records that are available publicly. We gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online. You can also find this in our FAQs>Data Questions: https://infotracer.com/faq/.
I see you canceled your account with us; rest assured we will not be charging you any further. Since you initially signed for 7-days Trial, you can still avail of the service and run your unlimited searches up to the 15th of this month, after which the account will be automatically closed and deactivated.
If you are open to discussing this, I can offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge.
Please do not hesitate to contact us at [email protected], or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
The info provided on this report lacks addresses and other items a Google search provided for free. This is a gimmick.
Hello Bryan,
Thank you for taking the time to share your feedback. We apologize for any inconvenience this has brought you and understand your frustration with the service.
Unfortunately, our site can only generate records that are available publicly. We gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online. You can also find this in our FAQs>Data Questions: https://infotracer.com/faq/.
I see you canceled your account with us; rest assured we will not be charging you any further. Since you initially signed for 7-days Trial, you can still avail of the service and run your unlimited searches up to the 15th of this month, after which the account will be automatically closed and deactivated.
If you are open to discussing this, I can offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge.
Please do not hesitate to contact us at [email protected], or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Tracey,
Thank you for the excellent review! We are delighted that you like the service and find it helpful and informative.
If you have any questions, comments, or suggestions, pls feel free to reach us at [email protected] at your most convenient time.
Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com