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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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Nicht das, was ich erwartet habe. Schade
Not much information shown here. This person has been married twice that I know of and you can't find any record of it?
Hi Lucy,
We sincerely apologize if there were not much information on our site. Please know that we are working diligently on improving our international searches. We will pass this feedback on to our team. I can also see that we are currently waiting for your response since you have sent us an email.
We look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I can't believe that is the information they gave me. That information was already given to me for free by the wayside that referred me to infiltracer. I want a refund. Unless I am provided with some actual useful information this rating will stay one star.
Hi William,
We sincerely apologize if we could not provide the owner of the vehicle you were searching for. The License Plate information you are trying to check might be restricted access under the Driver's Privacy Protection Act (DPPA) protection. We source our data from records made freely and publicly available by the state, local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
We can confirm that your account has been canceled and refunded; our company will no longer bill you. Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Before I paid for a service it was implied that I could find a vehicle owner from a license plate number. After paying the site only provides the VIN - something I already had obtained for free on another site. Misleading advertisements
Hi Mark,
We sincerely apologize if we could not provide the owner of the vehicle you were searching for. The License Plate information you are trying to check might be restricted access under the Driver's Privacy Protection Act (DPPA) protection. We source our data from records made freely and publicly available by the state, local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
Since we were unable to provide the information you needed, I went ahead and canceled your account; our company will no longer bill you. I have also processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days.
Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Paid so that I could get owner info, and it just took me to vehicle info.
Hi Heidi,
We sincerely apologize if we could not provide the owner of the vehicle you were searching for. The License Plate information you are trying to check might be restricted access under the Driver's Privacy Protection Act (DPPA) protection. We source our data from records made freely and publicly available by the state, local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
We can confirm that your account has been canceled and refunded; our company will no longer bill you. Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was told youd be giving me a name and now o paid for it and there's no name so this is really dumb
Hi Henry,
We sincerely apologize if we could not provide the owner of the vehicle you were searching for. The License Plate information you are trying to check might be restricted access under the Driver's Privacy Protection Act (DPPA) protection. We source our data from records made freely and publicly available by the state, local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
Since we were unable to provide the information you needed, I went ahead and canceled your account; our company will no longer bill you. I have also processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days.
Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Good results. Comprehensive. Would like to see additional filtering such as Boolean Filters to allow custom comparison of data types. "Contains X and Y"
Hi Ralph,
We're happy to hear that you're satisfied with the service. We hope that you will also recommend us to others. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Its quick and fast just need to fix page where some Items are hidden
Hi Phillip,
Thank you for your review. We're happy to hear that you find our services fast and quick. We would love to hear more about your comment about the items hidden on the page. If it doesn't take too much of your time, we hope that you can give us a call or send an email to [email protected].
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It was advertised that I would receive the owner's information and I did not
Hi Brian,
We sincerely apologize if we could not provide the owner of the vehicle you were searching for. The License Plate information you are trying to check might be restricted access under the Driver's Privacy Protection Act (DPPA) protection. We source our data from records made freely and publicly available by the state, local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
We can confirm that your account has been canceled and the refund processed; our company will no longer bill you. Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Your service indicated that vehicle ownership would be provided in the "full report" so I paid for the full report. There is no title info or registration info or vehicle ownership info in the full report. You have mislead me and taken my money based on misleading me.
Hi Jim,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Glad no personal owner name or address info populated!
Hi Sandra,
We're happy to hear that you're satisfied with the service. We hope that you will also recommend us to others. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Found what I'm looking for and exciting and suprise at the same time
Hi Lamitra,
Thank you for leaving us such an excellent review! We are thrilled that you loved your experience, and the whole team will be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Absolutely exactly what I'd hoped it'd be. I will use it until I can't anymore. Thank you.
Hi Kendall,
Thank you for your kind words. We're happy to hear that you're satisfied with the service. We hope that you will also recommend us to others. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I paid to get the owners info on a plate lookup but it nowhere to be found despite it being listed on what I was paying for.
Hi Seth,
We sincerely apologize if we could not provide the owner of the vehicle you were searching for. The License Plate information you are trying to check might be restricted access under the Driver's Privacy Protection Act (DPPA) protection. We source our data from records made freely and publicly available by the state, local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
We can confirm that your account has been canceled; our company will no longer bill you. Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Ok prices are too high, I would like to continue this at a low price, not 25 per month
Hi Haroon,
Thank you for your feedback. This would help us improve in the future. Rest assured, we will have this forwarded to the management. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not useful. It found a different person at a different address but they didn't give me enough info before paying to know that. Don't purchase, it's not worth it. Just a waste of 30 dollars. I found all the info I found here and more just by searching other background check sites without paying and finding the right person. Would have been nice to see their address before paying for useless info, especially since I'm looking for info on my neighbor who is harassing me daily and says he is a violent person who has been to more than one jail. Pretty sure he has a record.
Hi Alex,
We sincerely apologize if the information you received was incorrect. We would love to turn things around and help you out. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I've got barely information. The 2 pieces of info I did get I already knew.
Hi Miranda,
We're sorry to hear that you could not find the information on our site. We would love to turn things around and help you out. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
No body answered the chat. I got no real info from the report
Hi Joseph,
We sincerely apologize if no one was able to answer your chat. We do see that you've called us to have your account canceled. We would also love to help you with a report. Please send us an email at [email protected]. Rest assured, we're here to help.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
IF you reimburse me, I'll explain to you why I give you such a low rating. Information isn't free after all.
Hi Lilly,
Thank you for taking the time to give us a review. We're sorry to hear that you're not satisfied with your report. We would be happy to turn things around and help you out. Please send us an email at [email protected]. Rest assured, we're here to help.
We look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Information is detailed, but seems a bit dated. Still figuring it out.
Hi Mary,
Thank you for taking the time to give us a review. We'll be more than happy to help you with your searches. Please feel free to call us or email us at [email protected]. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ramona,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315