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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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Where is the lien info. That was all i wanted. I am selling the house and i need to see if there are any liens against the property
Didn't give me right info then want me to pay more
Hi Paula,
We sincerely apologize if the information you received was incorrect. We would love to turn things around and help you out. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Easy to use. Very detailed. Glad i found this app. Needed to look for a car and address it found it quick
Hi Diego,
Thank you for this fantastic review! We're happy to hear that you find our site easy to use and quickly found the information you needed. We work hard to meet expectations like yours, and we're delighted we hit the mark for you. Please let us know if you need assistance, especially with your searches. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Forgot her name, but I requested a call back and she called back immediately, and went straight to work, making sure everything was taken care of for me, treated me like a family member, she needs a raise
Hi Angela,
Wow! Thank you for this excellent review! We're happy you're satisfied with the assistance you received. We'll ensure she reads your review; this will surely make her day. If you need further help, please let us know. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Does not provide the information that it leads you to believe, then appears to keep asking for more money.
Hello Kerry,
Thank you for taking the time to give us a review. Premium Reports are optional add-on services only that are separate from your subscription. You can simply exit the pop-up notification, which will continue running the search without additional fees.
We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I apologize for not remembering the Reps name, he was very professional, proficient, and polite in resolving my issues.
Hi Teresa,
We're happy to hear that you're satisfied with customer service. We hope that you will also recommend us to others. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Received very fast results for requested information
Hello Evident,
We're happy to hear that you found the information you needed quickly on our site. This is an experience we always want our customers to have, and we're delighted we hit the mark for you. If you need further assistance, please let us know. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It was great but know that am officially canceling my subscription after the 7 day trial is over… thanks
Hi Clint,
We're happy to hear that you had a great experience with our service. We hope that you will also recommend us to others. As requested, I went ahead and canceled your account. You will still have access to unlimited searches until June 30,2022. Rest assured, our company will no longer bill you. Please let us know if you need further assistance. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Dont like it at all does not provide info it says will. Not good
Hi Susan,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Search found nothing.
Used a different site found arrest records and lots of info.
Will not recomend
Hi Brooks,
We're sorry to hear that you were unable to find the information on our site. We would love to turn things around and help you out. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I had no problems and I am very grateful. Thankyou for the amazing stress free experience!
Hi Amy,
Thank you for this excellent review! We're happy to hear that Cath made it a stress-free experience for you. We hope that you will also recommend us to others. Have a lovely day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I would be fine with the service if I could log back in. But I can't so I kind of want my money back.
Hello Holly,
I'm sorry to hear that you're unable to log in to your account. I just sent you a reset password link. This will be accessible for 24 hours. If you're still unable to log in, please give us a call or send an email to [email protected]. Rest assured, we're here to help. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not good, not good, not good, not good, not good, not good, not good, not good, not good, not good, not good, not good, not good, not good, not good, not good.
Hi Dena,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi Judy,
We're happy to hear you had a nice conversation with the representative you spoke with. Customer service is our No. 1 priority, and we're glad we hit the mark for you. Have a lovely day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Able to get the information I needed on the vehicle I requested.
Hi Robert,
Thanks for this amazing review! We're happy you found the information you needed. We work hard to meet expectations like yours, and we're pleased we hit the mark for you. Please let us know if you need assistance, especially with your searches. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Great associate, was very helpful and help me solve my problem really fast
Hi Jonaris,
Thank you for your kind words. We're happy you're satisfied with customer service. This is an experience we always want our customers to have, and we're delighted we hit the mark for you. Please let us know if there's anything else we can help you with. Have a fabulous day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Didn't get the information I needed, I wasted my money
Hi Rocio,
We're sorry to hear that you were unable to find the information on our site. We would love to turn things around and help you out. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I only did the one search and this popped up and wont let me even finish reading until i rate so i dont really know if its a good app or not
Hi Lydia,
We sincerely apologize for the early survey. We hope that you were able to find the information you need. Please let us know if you need assistance, especially with your searches. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The tag number that was presented was a mississippi tag with pike as the city, but this report has layfayette LA.
Hi LaQuintta,
We sincerely apologize for what happened. We would love to check on this for you. Kindly give us a call or send an email to [email protected]. We look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It told me if I paid it would give me name address and all that stuff I paid and it didn't give me $#*! what typa joke is this
Hi Maryana,
We're sorry to hear that you were unable to find the information on our site. We would love to turn things around and help you out. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Dennis,
Thank you for giving us a review. We're sorry that you did not get the information you needed. Upon checking, I can see that you've contacted Customer Service, and we have provided the lien information. Please let us know if you need further assistance. Rest assured, we're here to help. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315