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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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I had to call customer service regarding a billing issue. Representative was extremely quick to help resolve my issue. Confirmation of the resolution to my problem received within 5 minutes of ending call. Happy with a positive outcome.
Money was taken and I didn't realize it was going to be automatic and the person I spoke to kindly got me my money back as I expressed I only used the app once and wasn't planning on keeping it.
Hello Mackenzie,
Thank you for taking the time to give us a review. We're happy to hear that you're satisfied with the assistance you received. We hope that you will also recommend us to others. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Rubbish searching. Scammed me into purchasing based on records being found. Once paid up, there is nothing.
Hi Peter,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
First, the customer service rep was very kind, patient and helpful. Cudos for him! I used this website to search for information on a trailer and needed a VIN report. This was one of the usable sites listed, so I gave it a chance. The fee was very reasonable, $2+, but I was not aware that when I paid, I was automatically enrolled in their service with an automatic monthly charge@$25! I had to establish an account just to get the report (which had no information). I called CS to cancel the account, and they did pick up immediately. I still find this to be an irreputable way to do business. (I was not so tactful over the phone; read: Sleazy)
Hi Jane,
Thank you for sharing your experience. On our checkout page, before the final billing step, the terms and conditions of the purchase, along with a detailed summary of the selected package, including the cost and duration of membership, are provided and must be approved/acknowledged for the purchase to be completed. You have canceled right on time! Rest assured, you will not be charged for your account renewal.
Please let us know if you need further assistance. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Aisha,
We sincerely apologize for the inconvenience. Thank you for still giving us a review, though. Please let us know if you need assistance, especially with your searches. Rest assured, we're here for you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Just didn't have the service history, but thanks
Everything else good
Hi Francisco,
We're happy to hear you're satisfied with the information you received. We're sorry, though, that the service history is not available. We only have the estimated vehicle repairs and maintenance costs for the next five years. If you need further assistance, please let us know. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
If I could get the age of the person or birth year would help
Hi Kathryn,
We understand how important this information is for you. We want to help get this for you. Please give us a call or send an email to [email protected]. Rest assured, we're here for you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Your service is very much appreciated. Everyone who helped me was very courteous and professional.
Hi Roselle,
Thank you very much for leaving us a wonderful review. We’re happy that you were satisfied with how our representative has assisted you. This is an experience we always want all our customers to have.
If you need anything else, please feel free to contact us anytime. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was searching for any assets my husband had when he passed away in order to move forth with the succession. After paying on 3 of the sites (all managed through InfoTracer) I came up empty handed. I contacted them through email and Amiyah was amazing. She responded promptly to my concerns, refunded my money for 2 of the accounts I paid for and was able to offer additional help with the 3rd account in order to try to solve the issues I was having. Thanks again, Amiyah for all your help and patience. 2 stars because I found none of the information I was looking for. 5 stars for customer service.
Hi Brandy,
We value your feedback and are happy you're satisfied with the customer service you've received. I apologize that you could not find information on our site. We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources.
We would love to assist you and improve your experience; kindly respond with your best contact information and time to call. You may contact us at [email protected].
Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Apparently i made the mistake of thinking i would get the current owner's name. Since the owner just harrased me a the local post office. The only info i received so far is the car's info. I want to know the name of the b***h who drives it or the owner's name. Sorry if i seem upset. It's not directed at infotracer
Hi Sonya,
We understand where you're coming from. Things like this would always make one upset. We sincerely apologize if we could not provide the owner of the vehicle you were searching for. The License Plate information you are trying to check might be restricted access under the Driver's Privacy Protection Act (DPPA) protection. We source our data from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
First it says free, then $2.95 and now I must upgrade to get the info promised in the first place. You provided nothing. Rip off.
Hello Mary,
Thank you for taking the time to give us a review. Premium Reports are optional add-on services only that are separate from your subscription. You can simply exit the pop-up notification, which will continue running the search without additional fees.
We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This is a scam. It had me pay before telling me that there was no information. I resent being tricked
Hello Scott,
We're sorry to hear that you were unable to find the information on our site. We would love to turn things around and help you out. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
They are so thorough. It gave me all I was needing to know
Hello Gloria,
We’re pleased that you found the information you need here at InfoTracer! We hope you would recommend us to your friends and family too!
Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Got the report I needed in less than a minute. Price is very reasonable.
Hello Kevin,
Our goal is to give easy access and fast results to our customers at a very affordable price. We are delighted to hear that you appreciate our service. Thank you for taking the time to leave such an excellent review! I hope you will continue to use our services in the future!
Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Omg. Im so happy. I found my father. 25 years look for my father and i founder. Thank you thank you
Hi Milene,
This is such awesome news! We're happy you found your father using our service. We hope you had a great reunion. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Very misleading and not what I signed up for, only allows 1 premium vin search and wants to charge 24.95 for 2nd and there on.
Hi Juan,
Thank you for taking the time to give us a review. Please note that the plan you purchased only includes 1 Premium VIN. The unlimited pertains to other searches such as Background, Criminal, Arrests, and other reports. If you wish to add more Premium VIN searches, you can purchase this as an add-on. I can see that you've already reached out to customer service. Please let us know if you need further assistance. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Great work fined showed my basic information just wanted to ensure my address etc was not publicly accessible via my number on the internet
Hi Cody,
Thanks for your fantastic review! We're happy you're satisfied with the service. We hope you will also recommend us to others. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Vehicle photos inaccurate. Showed different cars and body styles
Hi Lisa,
Thank you for taking the time to give us a review. Please note that the photos on the report are just samples of what the vehicle looks like and not the exact one you are looking for. We would love to check things out for you. Please give us a call or send an email to [email protected]. Rest assured, we're here to help. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It was fast and efficient I didn't like the service termination was quick thank you
Hi Greg,
We're sorry you didn't like the service. Rest assured, we will do our best to improve in the future. Thank you, though, that you found canceling the service easy. If you need further assistance, please let us know. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I quite find the information I was looking for and forgot to cancel the subscription a week later. However, Annie, a customer service representative, quickly resolved this matter with no questions asked. Thanks Annie!
Hello Tyrone,
We're happy you're satisfied with customer service. This is an experience we always want our customers to have, and we're delighted we hit the mark for you. If you need further assistance, please let us know. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Lisa,
We're happy you're satisfied with customer service. This is an experience we always want our customers to have, and we're delighted we hit the mark for you. If you need further assistance, please let us know. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315