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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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She was very professional and quick she resolve the problem in less than three minutes.
Just give them a call and They will help you.
Hello George,
Thank you for this fantastic review! We're happy you're satisfied with customer service. This is an experience we always want our customers to have, and we're delighted we hit the mark for you. If you need further assistance, please let us know. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The owner's name is not legitimate and there is no address. I want my money back.
Hello D,
Thank you for taking the time to give us a review, and we're sorry to hear that you were not satisfied with the report you received. We would love to help and turn things around. Kindly give us a call or send an email to [email protected]. Rest assured, we're here to help.
Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi Kayla,
We appreciate your detailed feedback. Rest assured, we will be working on making our services better. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
You said you would provide owner information. That is a lie.
Hi Jessica,
We sincerely apologize if we could not provide the owner of the vehicle you were searching for. The License Plate information you are trying to check might be restricted access and under the Driver's Privacy Protection Act (DPPA) protection. We source our data from records made freely and publicly available by the state, local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
Upon checking, I can see that you have already reached out to customer service. And we have provided you with a refund. Please expect the funds to reflect in 3 to 5 business days. Please let us know if there's anything else we can help you with. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This was easy to use with quick results. Helps weed out those fraudulent purchases
Hi Sharon,
We're happy you find our service easy to use and information quick to find. We work hard to meet expectations like yours, and we're delighted we hit the mark for you. Please let us know if you need assistance, especially with your searches. Rest assured, we're here to help. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Tony,
Thank you for your kind words. We're happy you're satisfied with the assistance you received. This is an experience we always want our customers to have, and we're delighted we hit the mark for you. If you need further assistance, please let us know. Have a pleasant day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Very easy to cancel! Was not hard to be able to cancel when it was needed.
Hi Domenica,
We're happy to hear that you find it easy to cancel the service. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Did not help me at all so I want to cancel now. To much trouble just to cancel my order
Hi Angel,
We're sorry to hear that you're not satisfied with the service. We can confirm that your account is canceled. Rest assured, our company will no longer bill you. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I wanted to identify the driver/owner. This information is useless. I already had it.
Hi Jennifer,
We're sorry to hear that you did not receive the information you needed. We want to turn things around and assist you. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I spoke with a customer service representative about my request to secure a cancellation and refund of my monthly charge for this company's service. I had signed-up for a free 7-day trial and then realized that I would not require their ongoing service reports that would be provided. I forgot to cancel before the 7th day. The agent I spoke with was very courteous and helpful in first, cancelling the on-going service and then working with her supervisor to have the initial monthly fee refunded. This was a very pleasant conversation with the agent with my desired outcome. This has not been my typical experience with other companies in similar situation. I commend your company for listening to my request and approving both the cancellation and refund that was approved. Nicely done!
Hello Don,
Thank you for this wonderful review! We're happy you're satisfied with customer service. We hope that you will also recommend us to others. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Lakeya,
Thank you for taking the time to give us a review. We would love to hear more from you, especially why you have given us 1 star despite the positive review. Please feel free to give us a call or send an email to [email protected].
We look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello,
You're welcome! We're happy you're satisfied with the service. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
For 2.95 I did not access the information I needed and your advertising was misleading and suggested I would receive this info.
Hi Monica,
We're sorry to hear that you were unable to find the information on our site. We would love to turn things around and help you out. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
As requested... Please ensure you are aware the initial request is well priced but there is automatic renewal that may not be required for your purposes. Capture the data you need and move forward.
Hi Greg,
Thank you for your review. You can also see this on our checkout page; before the final billing step, the terms and conditions of the purchase, along with a detailed summary of the selected package, including the cost and duration of membership, are provided and must be approved/acknowledged for the purchase to be completed.
If you need further assistance, please let us know. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It indicated that it found info from my search so I paid for access. When I went to get access, there was no data to review. Nothing was found.
Now I have to go and cancel the subscription or be charged the monthly fee for nothing.
Hi Jerry,
We're sorry to hear that you did not receive the information you needed. I can confirm that your account is canceled as requested; our company will no longer bill you. We want to turn things around and help you out at no additional cost.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was unaware I accidentally enrolled monthly by not canceling and your helpful representative took care of it. Much appreciated.
Hello Gary,
We're happy you're satisfied with customer service. We work hard to meet expectations like yours, and we're pleased to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
My experience with you guys was Excellent... the lady on the other side of the phone was patient, she guide me threw step by step... she WASNT on a rush to hang up the phone she made sure that I fallow the right steps and that i understand on how your Service works on line >>>> I will give her a 10 star on how help full and sweat she was,... thanks for your service and definitely i will be using... your service again
Hi Alexander,
Thank you for the wonderful review! We're happy to hear you're satisfied with the assistance you received. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words, and we look forward to seeing you again. Have a lovely day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I haven't had one yet. How can I enter fifty letters to describe my experience when I haven't had one yet
Hi Darhl,
We're sorry for the early survey you received. Please let us know if you need assistance, especially with your searches. Rest assured, we're here for you. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Paid for the initial report but was prompted to buy the premium membership before being given all info. Misleading.
Hello Leslie,
We're sorry that you were dissatisfied with the report you received. Upon checking, I can see that you have paid $2.95 for a 7-day trial, including unlimited access. We would love to help you at no additional cost and hear more about the premium membership. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Rita,
We're happy you're satisfied with the information you received. We hope that you will also recommend us to others. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315