On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
My agent was fast and very polite. His professional was top notch.
I needed assistance cancelling this service and customer care stepped up immediately and professionally assisted, and even did additional search work to see if their service could further accommodate our search needs.
Hi Mark,
We're happy you're satisfied with customer service. This is an experience we always want our customers to have, and we're delighted we hit the mark for you. Please let us know if there's anything else we can help you with. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
They said they had the owner them after I paid it was not available
Hi Tiffany,
We're sorry to hear that you were unable to find the information on our site. We would love to turn things around and help you out. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Found one person and much of the information is incorrect.
Hello Khyara,
We sincerely apologize if the information you received was incorrect. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The home page lead me to believe I was going to get a genuine title search as the car is being abandoned at my shop. All I got was useless information that I already knew.
Hi Richard,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Says it would give name of owner, but it does not show.
Hello Sierra,
We're sorry to hear that you could not find the information on our site. We would love to turn things around and help you out. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi Saige,
We're happy to hear that you found it easy to cancel. Please let us know if you need further assistance. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Paid for the basic information of the vehicle and have to play 25$ more for the accident report
Hi Rylee,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need at no additional cost.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Bad bad bad badbad bad bad badbad bad bad badbad bad bad badbad bad bad badbad bad bad badbad bad bad badbad bad bad badbad bad bad badbad bad bad badbad bad bad badbad bad bad badbad bad bad badbad bad bad badbad bad babad bad bad badbad bad bad badbad bad bad badbad bad bad badbad bad bad badbad bad bad badd badbad bad bad badbad bad bad badbad bad bad badbad bad bad badbad bad bad badbad bad bad badbad bad bad badbad bad bad badbad bad bad bad
Hello Jason,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi Hosea,
Thank you for this fantastic review! We're happy you're satisfied with customer service. This is an experience we always want our customers to have, and your review confirms it. Please let us know if you need further assistance. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Im trying to find the owners name of this abandoned motorcycle on my property. Which it did not give me any information related to the current or even previous registered owner. Unfortunately it's misleading and not helpful at all
Hi Daniel,
We sincerely apologize if we could not provide the owner of the vehicle you were searching for. The License Plate information you are trying to check might be restricted access and under the Driver's Privacy Protection Act (DPPA) protection. We source our data from records made freely and publicly available by the state, local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
We can confirm that your account has been canceled and the payment of $2.95 refunded; our company will no longer bill you. Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi John,
We're happy you're satisfied with the assistance you received. We work hard to meet expectations like yours, and we're pleased to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
There is not enough information and not as accurate as I hoped
Hi Pia,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Teena,
We're sorry to hear that you're being harassed by a fake page. We hope that the information you received will help you out. If you need further assistance, please let us know. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not much info I didn't already have from searching on my own
Hi Kathryn,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Best site. Very quick answer, many informations, there are informations about engine code.
Hello Łukasz,
Thanks for this fantastic report! We're happy you're satisfied with the site and information we provide. We hope that you will also recommend us to others. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi Janie,
We sincerely apologize if we could not provide the information you need. Please note that we are still working on improving our international searches. I can confirm that your account is canceled. Rest assured, our company will no longer bill you. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi Jose,
Thank you for giving us a review despite not thoroughly testing the service yet. Please let us know if you need assistance, especially with your searches. You can give us a call or send an email to [email protected]. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Gave all I needed to know. At a price that was worth it.
Hi Richard,
We're happy to hear that you find our site easy to use. This is an experience we always want our customers to have, and we're delighted we hit the mark for you. Please let us know if you need anything further. Rest assured, we're here to help. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The woman was very nice and helpful. I was very pleased.
Hello Anna,
We're happy you're satisfied with customer service. We hope to see you again in the future. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jennifer,
Thank you for taking the time to give us a review. We're happy you're satisfied with the assistance you received. We hope to assist you again in the future. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315