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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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This is not up to date. Vehicle is registered in Lodi, CA.
Hello Paul,
Thank you so much for the 5-star review! We really appreciate you taking the time to share your experience with us—and we agree that Nap is truly a gem to have on our team! We count ourselves lucky for customers like you.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Told me useless info on a car like shoulder room. Don't care about the specs I can get that free. Puh what a waist
Hello Justin,
We appreciate your feedback and are sorry you were dissatisfied with the report. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call as soon as you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Told me I would get more info with this packet but turns out there just another prescription you have to buy after the first one for everything
Hello Josie,
I'm sorry that we could not provide you with additional information about the vehicle you were searching for. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can simply exit out of the pop-up notification, and it will continue to run the search without any additional fees.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured; we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It doesn't show stolen on report as it should I purchased 4 wheeler and it shows clean well police pulled in and said I have a stolen atv I said no vin is clean he ran it and it comes back stolen thank god I got bill of sale always contact law enforcement to run vin
Hello Craig,
We appreciate your feedback and are sorry you were dissatisfied with the report. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call as soon as you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Quick and easy search, i able to get what I needed on minutes
Hello M,
Thank you so much for your excellent review! We're happy you found the service easy to use and found your information quickly. If you need assistance, especially with your searches, please let us know. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Great experience. I was able to find what I needed.
Hello Cheryl,
Thank you for the awesome review! We're happy that you were satisfied with our service. We work hard to meet expectations like yours and are delighted we hit the mark for you. We hope that you will also recommend us to others.
If you need anything else, please feel free to contact us anytime. Have a fantastic day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Thought I was buying the full report. Only got a partial report. Seems already like a scam.
Hello Regen,
I'm sorry our service did not satisfy your data needs. We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
I can see that you've reached out to one of our team members and were given a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Cross referenced report against other online vin databases. Info tracker was accurate and fast
Hello Richard,
Thank you for the 5-star review! We're glad to hear that you found the search results to be accurate. We work hard to meet your expectations and are happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day ahead and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was confused about the site. So I called and got someone to speak with me immediately. Very happy with service
Hello James,
Thank you for the 5-star review! We're glad to hear that our customer service team was able to assist you. We prioritize customer experience and satisfaction, and we're happy you're satisfied with our service.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Isn't giving me the information that I needed. I paid for it. It should be all info. But its not.
Hello Amber,
We appreciate your feedback and are sorry you were dissatisfied with the report. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call as soon as you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
After one pays for a report based on a car's VIN# ($2.95 information which can be looked up on a VIN government website for free), a "Premium Report" is offered for $9.95. I thought I would receive details of my specific car's history. I got nothing. Nothing. No answer to a request I put in about this situation.
Hello Sheri,
I’m sorry you did not find the information you were looking for; I have also searched on my end to see if I could help yield the results you may need, but I was unsuccessful. The License Plate information you are trying to check might be restricted access under the Driver's Privacy Protection Act (DPPA) protection. We source data from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
Since we were not able to provide any information, I went ahead and processed a refund of $9.95. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I thought I was getting ip addresses... this is a rip off. False advertisement.
Hello Amanda,
Thank you for taking the time to leave a review and we're sorry our service did not satisfy your data needs. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the information exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
We want to turn things around and assist you in getting the information you need at no extra cost. If you wish, we can schedule a call as soon as you are free, or you can reach out to us via email at [email protected]. Rest assured; we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I paid to be a member. In no less than about 10 minutes after, they "suspended" me, saying I may have "violated" a term, yet they won't tell me what "term"! ALL I was using this for was to look up license plate words (I was applying to my local DMV for a personalized license plate and since they only give you a few choices for the personalization, I needed to be sure that any and all of my choices were not already in use by a fellow state resident! I didn't even look at or care to look at any personal information that this site "look-up" provides to us PAYING members!). I clicked "motor vehicles" as the only closest choice as to the reason I was using their site (which they gladly take our money for at the onset, regardless).
Then I call the number that their "suspension" message provides and after you listen to their recording, it never connects to any person AND doesn't even give the option to leave a message AND it DROPS the call! I tried SIX TIMES with the same result!.
So buyer/user beware. You can sign up, and give YOUR personal information to them, and PAY, and be suspended immediately, and without ANY REASON given other than "you may have violated a term"!
Ridiculous and unethical too.
Hello Stephanie,
I’m sorry to hear about the frustrating experience you’ve had with our service. I completely understand the importance of being able to check the availability of license plates and I’m sorry for the inconvenience caused by the suspension.
I've reviewed your account and can see that you have provided evidence that your search was conducted for a permissible reason under the Driver's Privacy Protection Act (“DPPA”),18 US Code § 2721, et seq. And corresponding state regulations. Your account has now been re-activated and since you have already canceled, you will still have access and be able to search until September 15,2023.
Please let us know if there's anything else we can help you with. Have a fantastic day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Lures you in then go to premium and then limits info I am looking for as in owner info. Click bait
Hello Daniel,
Thank you for the review and my apologies for the confusion and for any inconvenience this has caused. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, please know that Premium Reports are optional add-on services only that are separate from your subscription. You can exit the pop-up notification and continue the search without extra fees.
I can see that you were running a search for a License Plate, and I sincerely apologize, but I could not find any additional information on your request within our database. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured; we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I rate them fair to good because yes they have a some good details about the site but they don't provide you with accurate information all the time.
Hello Lyndsay,
Thank you for leaving a review and my sincere apologies for the inaccurate information in your report. I understand how frustrating it must be not to get the accurate information that you need. As a public records provider, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control. To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured, we constantly update our information from time to time, so you can always check back for newly updated ones.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Site is misleading on what you get to see in the report.
Hello Roger,
Thank you for your review and I'm sorry you're dissatisfied with the report you received. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I can see here that you were running a search for a License Plate. I’ve tried searching for it on my end but was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I based my decision to go with Infotracer based on the Site Jabber reviews and I am happy with my decision.
Hello John,
We sincerely appreciate your review and are delighted to hear that you found the reviews on Site Jabber to be accurate in guiding your decision to choose Infotracer.
We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So thank you for your kind words. Your feedback will motivate and inspire us to be on top of our game and to improve more. Have a great day and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello John,
Thank you so much for taking the time to review our Email Search service. We are thrilled that you found it to be excellent and useful for your email needs! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I need to know who owns this jeep? This is all info I already know & is worthless!
Hello Brian,
We sincerely apologize if we could not provide the owner of the vehicle you were searching for. The License Plate information you are trying to check might be restricted access under the Driver's Privacy Protection Act (DPPA) protection. We source data from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
I can see that you've reached out to one of our Team Members and were given a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we will be improving our services and become better in the future. If you need anything else, please feel free to contact us anytime. Have a fantastic day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Aladin,
We appreciate you leaving a review and I'm sorry our service did not satisfy your data needs. Please know that we source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control. To learn more about where we get data from, please visit https://infotracer.com/faq/.
I can see that you’ve reached out to our customer service and were given a refund. Please expect the funds to reflect in 3 to 5 business days.
Please be advised that your account is active and will renew on September 19,2023. If you wish to cancel, please give us a call or send an email to [email protected]. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315