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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I need to know who owns this jeep? This is all info I already know & is worthless!
Hello Brian,
We sincerely apologize if we could not provide the owner of the vehicle you were searching for. The License Plate information you are trying to check might be restricted access under the Driver's Privacy Protection Act (DPPA) protection. We source data from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
I can see that you've reached out to one of our Team Members and were given a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we will be improving our services and become better in the future. If you need anything else, please feel free to contact us anytime. Have a fantastic day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
TERRIBLE! I AM LOOKING FOR ANNETTE ELLEN JAMES-JOHNSON DOB FEB 18 1955. LIVED IN TACOMA WA MOVED TO LAKE OSWEGO OREGON AND LAST KNOWN WILSONVILLE OREGON YOU GAVE ME INFO ON A BLACK FLORIDA FEMALE! O WONT PAY FOR THIS!
Hello Vicky,
We're sorry you're not satisfied with the information you received. We source our data from courthouses, white page databases, vital records websites, social networks, and archives. These records may contain errors and omissions due to legal state restrictions we are not in control of. Our disclaimer displays this on the website's landing page, hoping all customers are aware before processing any searches or subscriptions.
To know more about where we get data from, please visit this link: https://members.infotracer.com/customer/faq.
We would love to turn things around and help you out. If you wish, we can schedule a call as soon as you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi Ana,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call as soon as you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Helpful experience thanks for all your help to cancel my subscription and I got everything I needed
Hello Deanna,
Thank you for the review! We're glad that you found the information you were looking for on our website! We can confirm that your account has been canceled; our company will no longer bill you.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Your search is outdated. The current address for the person was from 5 years ago. You have non of the person's Florida arrests.
Hello Rise,
We appreciate your feedback and are sorry that the information you received was outdated. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
We want to turn things around and assist you in getting the information you need at no extra cost. If you wish, we can schedule a call the soonest as you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It was helpful, but I was unable to find the name of the person.
Hello Michele,
We sincerely apologize if we could not provide the owner of the vehicle you were searching for. The License Plate information you are trying to check might be restricted access and under the Driver's Privacy Protection Act (DPPA) protection. We source our data from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
We can confirm that your account has been canceled; our company will no longer bill you. Rest assured, we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Lea,
We're sorry that you're not satisfied with the report you received. Allow us to help you further. If you wish, we can schedule a call as soon as you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I purchased this to find leans/ownership on an abandoned vehicle. That info is Only provided on the Premium purchase. Money I do not wish to invest. I am also NOT interested In a monthly subscription. This is a one time deal not a recurring issue.
Hello James,
Thank you for taking the time to share your feedback with us. The Premium reports are optional add-on services separate from your subscription. Nonetheless, you can exit the pop-up notification, and it will continue running the search without additional fees.
I went ahead and canceled your account to avoid further charges. With that being said, We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call as soon as you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I expected the information to be included with the first report I bought. Not to be charged again for the "premium" report. The report itself was a good one.
Hello Christopher,
Thank you for your review and my apologies for the confusion and inconvenience this has caused. Please know that Premium Reports are optional add-on services only that are separate from your subscription. You can exit the pop-up notification and continue the search without extra fees.
I can see that you have already reached out to customer service to cancel and can confirm that your account has been canceled. Rest assured, our company will no longer bill you. The payment made will allow you access until September 11,2023.
Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
You have deceptive practices. I paid an amount because you said I could get information on the owner of a car only to find out in order to get that I need to pay for the premium package. That's tricky and deceitful.
Hello Patrice,
We appreciate you leaving a review and I'm sorry that we could not provide you with the owner's information of the vehicle you were searching for. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can simply exit out of the pop-up notification, and it will continue to run the search without any additional fees.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured; we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Didn't get the information I was looking for. Just a total scam
Hello Kenna,
Thank you for leaving a review and I'm sorry our service did not satisfy your data needs. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control. To learn more about where we get data from, please visit https://infotracer.com/faq/.
I can see that you were trying to find information on a VIN. I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-231
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Hello Jessica,
Thank you for your review. We would love to hear more about your experience, and we can use your valuable feedback to deliver an even better experience next time!
Please get in touch with our Voice of Customer Team at [email protected] with any further comments or suggestions you wish to share.
Again, thank you for taking the time to review our business!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Lots of info for a person living in Florida, not in California, the state I selected. Super disappointing.
Hello Jenna,
We appreciate your feedback and apologize for any dissatisfaction with the report. Please know that we source our data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
To know more about our services and where we get data, please visit this link: https://members.infotracer.com/customer/faq.
We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call as soon as you are free, or you can contact us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The advertisement said I could find out who the vehicle owner is and the report does not show me that without paying more money
Hello Brittany,
Thank you for taking the time to leave us a review. The Premium reports are optional add-on services separate from your subscription. Nonetheless, you can exit the pop-up notification, and it will continue running the search without additional fees.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The program worked
Bank guy high unit in buy high in in my CT in cj mg cj bucks no mic Cub no HD k my do ouch TV m bf to cut he do I bid to take
s described
Hello Bryan,
Thank you for your positive feedback! We're delighted that our service is working great for you. We work hard to meet your expectations and are happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Karen,
We appreciate you leaving feedback and I'm sorry our service did not meet your data needs. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control. To learn more about where we get data from, please visit https://infotracer.com/faq/.
Upon checking, I can see that you've already contacted customer service and can confirm that your account has been canceled. Rest assured, our company will no longer bill you. The payment made will allow you access until September 9,2023.
Rest assured; we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Worth for check-up in advance. But a little disappointed at asking an additional payment for premium report
Hello Sangmi,
Thank you for your review. We appreciate your understanding of the value of checking in advance and are sorry about the disappointment regarding the request for an additional payment for a premium report. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can simply exit out of the pop-up notification, and it will continue to run the search without any additional fees.
We value your feedback. Rest assured; we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not helpful. Missing information that was promised when i purchased. Scam.
Hello Mary,
Thank you for taking the time to give us a review and we sincerely apologize if you could not get the information you needed. I’ve checked and can see that you requested a report when you reached out to our Live Chat Support. One of our researchers will reply in 24 to 48 hours. Please let us know if there’s anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I know Marlene aka Molly Jean Alberts Stenger, received an OWI and the record is not showing up. This woman runs a child care center, and this information needs verification
Hello Rebecca,
Thank you for taking the time to leave a review and I'm sorry you did not find the information you were looking for. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control. To learn more about where we get data from, please visit https://infotracer.com/faq/.
Please know that we can provide you with Traffic/Ticket Citations, DUI, DWI, and criminal records resulting from traffic violation offenses. If you want to proceed with these, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello John,
Thank you so much for taking the time to review our Email Search service. We are thrilled that you found it to be excellent and useful for your email needs! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315