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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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Just started using the product and my full opinion is tentative at this time.
Haven't given me any decent information after I payed for service
Hello Andrew,
Thank you for taking the time to leave a review and I'm sorry our service did not satisfy your data needs. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Amy,
Thank you for leaving a review and I'm sorry to hear that you're having trouble canceling your subscription. Upon checking, our records show that your account is already canceled. Rest assured, our company will no longer bill you. The payment made will allow you access until September 27,2023.
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It would be nice if it was 1.99, it was weird to pay $3 in total for a review of information
Hello Ricardo,
We appreciate you sharing your feedback. We understand your concern about the pricing, and it’s essential for services to offer fair and reasonable rates. While $3 may seem a bit high for a review of information, we have to pay a fee to access this extra and highly sensitive data, which is not available anywhere else. Additionally, we have discounts and promotions that vary occasionally and may only be available for a limited time.
Please be advised that your account is active and will renew on September 27,2023. If you wish to cancel, please give us a call or send an email to [email protected]. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was trying this service to find who was responsible party of the vehicle (its owner). However, it only gave me specs on the car. I didn't want or need that information.
Hello Paula,
Thank you for your review and my sincere apologies that we could not provide you with the owner's name of the vehicle you were searching for.
I forwarded your concern to our research team, who will look into this for you. One of them will get back to you today. If you have any other concerns, please do not hesitate to contact us at your most convenient time. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Will,
Thank you for taking the time to leave a review and I’m sorry you did not find the information you were looking for. I understand how frustrating it must be not to get the information that you need. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control. To learn more about where we get data from, please visit https://infotracer.com/faq/.
I would love to turn things around and make it right if I can. Please reach out to me at [email protected] or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I guess its a good thing but I don't exist in your search. My girlfriends previous address was Whittier and current is Bakersfield but she's in Hawaii for college at the moment. She also has multiple social media accounts with emails as easy as her first and last name, her current phone number is a (213) area code. To pay this was the least info on us I've seen
Hello Jayme,
We appreciate you leaving a review and I'm sorry that you had difficulty finding information on our website. Please know that we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I would love to turn things around and make it right if I can. Please reach out to me at [email protected] or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Todd,
We appreciate you leaving feedback. We're glad that we were able to take care of your needs to the best of our capabilities.
Allow me to make your experience better. You can send me an email at [email protected] or give me a call at +1 833-922-2315 so I can further assist you.
Looking forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Easy to navigate and cost effective, great way to check for information
Hello Danielle,
Thank you for the 5-star review! We're thrilled that you found our website easy to navigate and cost-effective for checking information. We prioritize customer experience and satisfaction, and we're pleased that you had a great experience with our service.
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This information is not even for the name I have requested.
Hello Rose,
Thank you for taking the time to leave a review and I'm sorry to hear that the information you received does not match the name you provided. Please know that we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
Upon checking, I do see that we have forwarded a ticket to our research team. One of them will get back to you within 24 to 48 hours.
If you need further assistance, please let us know. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Great price just to try it out and the report came with all of the information I was looking for.
Hello Amber,
Thank you so much for your positive review! We're delighted to hear that you found our service to be both affordable and effective in providing the information you needed. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
You advertise title data immediately but then say I have to pay more and wait for it to come in the mail.
Hello Stacy,
We appreciate you taking the time to leave a review and I'm sorry to hear about your frustration with our service. I understand how frustrating it must be not to get the information that you need. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can simply exit out of the pop-up notification, and it will continue to run the search without any additional fees.
I forwarded your request for title records to our research team, who will look into this for you. One of them will get back to you today.
If you have any other concerns, please do not hesitate to contact us at your most convenient time. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Had very little details but kept wanting me to pay for more subscriptions.
Hello Victoria,
Thank you for your review and my sincere apologies for any inconvenience you experienced. Please know that we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can simply exit out of the pop-up notification, and it will continue to run the search without any additional fees.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Easy to use and does the job well. Quite satisfied. Price is also good.
Hello Bhargavi,
Thank you for your positive feedback! We're delighted to hear that you found our service easy to use and effective in doing its job. We prioritize customer experience and satisfaction, and it's great to know that you're quite satisfied with the service.
We also appreciate your comment about our pricing. We aim to offer competitive and reasonable pricing to provide our customers with excellent value.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
You are misleading. I paid for your full report and then tom get to what I need you say UPDATE! All sights like yours do the same thing. You are scamming.
Hello Linda,
Thank you for taking the time to leave a review and my sincere apologies for the confusion and for the inconvenience this has caused. Please know that that the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can simply exit out of the pop-up notification, and it will continue to run the search without any additional fees.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Fake i did not get the info as promised before i paid
Hello Edmond,
We appreciate your feedback and are sorry you were dissatisfied with the report. Please note that all customers are welcome to run a preliminary search for free, and this will provide a preview of the possible results available when you subscribe to our services. Nonetheless, providing and maintaining quality information requires access, collections, updates, and sorting fees, so our reports are not free.
We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Your presentation makes it sound like you get owner ifo for the first trail then it makes upgrade to get it not fair
Hi Phillip,
I appreciate you leaving a review and sincerely apologize that we could not provide you with the vehicle's owner's information. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people's databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
The Premium reports are optional add-on services separate from your subscription. Nonetheless, you can exit the pop-up notification, and it will continue running the search without additional fees.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen when an individual or the state purposely removes information for privacy, confidentiality, and security.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It didn't have the information i needed. Please refund
Hello Garrett,
We appreciate your feedback and are sorry you were not satisfied with the report you received. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call as soon as you are free, or you can contact us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Esperaba ver los proletarios antes, placas h vin pues obviamente que lo se, que si tuvo accidentes la aseguradora lo buscaba y ya sabía.
Hello Elizabeth,
We appreciate your feedback and are sorry you were dissatisfied with the report. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not helpful at all and regret purchasing this item.
Hello Wendhi,
Thank you for taking the time to give us a review. Upon checking, I can see that you've already contacted customer service; we can confirm that your account has been canceled, and our company will no longer bill you.
That said, We're sorry you could not find the information on our site. We would love to turn things around and help you out. If you wish, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jonathan,
Thank you for leaving a review and we apologize for sending an early survey invite. We hope that you were able to find what you were looking for on the site. If not, please give us a call or send an email to [email protected], and we will be more than happy to help.
Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315