On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Need registered owners name. I got your information without paying for it. Worthless to me without name
Hello Jose,
Thank you for taking the time to leave a review and I'm sorry you did not get more information on our website. Please know that we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
They get it done but now it's up to me to clean it up. Thank you!
Hello Dan,
You're welcome, Dan. We understand that you're feeling overwhelmed with the situation of being in multiple places and needing to clean up afterward. It's great to have others help get things done. Remember to take it one step at a time, and you'll manage it all.
Please let us know if there’s anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
..,...,...,.,,.,.,.,.,.,,.,,.,.,.,,.,,.
Hello Andrea,
Thank you for your review. We would love to hear more about your experience, and we can use your valuable feedback to deliver an even better experience next time!
Please reach out to our Voice of Customer Team at [email protected] with any further comments or suggestions you wish to share. Have a great day and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I did a background through CBI (Colorado) and wanted a Nationwide to be certain so proceeded with the "trial" and got the info I needed
Hello John,
Thank you for sharing your experience with our background check service. It's great to hear that you found the service useful and that it met your needs.
We're glad that your interaction with Helen when canceling the monthly subscription was a pleasant one. Helen is one of our top agents and she's always quick to resolve customer's concerns. She is truly a gem to have on our team!
If you need further assistance, please do not hesitate to contact us at your most convenient time.
Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Absolutely trash. Billed me for info readily available online for free
Hello Matthew,
I'm sorry you're dissatisfied with the report you received. I can see that you were trying to find information on a VIN. I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Nice service they offered, i hope to use their service next time i needed
Hello Kelvin,
Thank you for your kind words! We're delighted to hear that you had a positive experience with our service. We're glad that you will be using our service again in the future. We look forward to serving you again in the future whenever you need assistance.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
After paying I was not able to access the full report. Rip off
Hello Alejandro,
Thank you for leaving a review and I apologize for any inconvenience this has caused. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, the results of your searches can be found under the 'MY REPORTS & SAVED REPORTS’ section.
I can see that you were trying to find information on a VIN. I forwarded a request for a full report to our research team, who will look into this for you. One of them will get back to you today.
If you have any other concerns, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Easy to use the service and report. Hope the customer service.
Hello Christine,
Thank you for your feedback! We're delighted to hear that you find our service easy to use. We prioritize customer experience and satisfaction, and we are committed to providing you with the support and assistance you require.
I can see that you've already contacted customer service and can confirm that your account has been canceled. Rest assured, our company will no longer bill you. The payment made will allow you access until October 12,2023.
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I planned to buy 1 report for $2.95, which turned out to be absolutely useless, everything is free on Google, but without my knowledge they connected me to a subscription for $24.95, which I found out about 4 months later, without sending any reports by email, I think they are scammers, avoid such sites.
Hello Alex,
I’m truly sorry to hear about your experience with our website. We value your feedback and take such concerns very seriously. We sincerely apologize for any confusion regarding the subscription. The pre-checkout page gives you an overview of the package you choose, including the cost, details of the service, and length of the package. Before the billing was accepted and concluded, we asked you to carefully read the invoice and click the required buttons to show that you understood the terms and conditions.
I want to help investigate this further, but I was unable to locate an account using the name and the order ID you provided in this review. Please reach out to me at [email protected] or give me a call at +1 833-922-2315 so I can turn things around.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Misleading service, information unclear, not as advertised. I want my money back.
Hello Kyle,
I'm sorry that our service did not meet your data needs. I understand how frustrating it must be not to get the information that you need. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I can see that you’ve reached out to our customer service and were given a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
N/agfjdjdgjgfjgfjkgfkfhkghkhjkghkghkhjkghkghkghkhgkghk
Hello Oscar,
Thank you for your review. We would love to hear more about your experience, and we can use your valuable feedback to deliver an even better experience next time!
Please reach out to our Voice of Customer Team at [email protected] with any further comments or suggestions you wish to share. Have a great day and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The search engine was too broad and gave too many unwanted results.
Hello Kathleen,
We appreciate you leaving feedback and I'm sorry our service did not satisfy your data needs. Please know that as a public records provider, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
Additionally, our international searches are limited at the moment, and while we are expanding our resources, it is still under development, and further support is not yet available. Nonetheless, please be reminded that we constantly update our information from time to time, so you can always check back for newly updated ones.
I can confirm that your account has been canceled. Rest assured, our company will no longer bill you. The payment made will allow you access until October 11,2023. Rest assured; we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
GOt info that I was looking for on several searches for defendants in civil cases
Hello Antonio,
Thank you for sharing your positive experience with us! We're delighted that you found the information you were looking for during your searches for defendants in civil cases. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
My name is Jenny and I am 19 years old. I am a single mother and I work 2 jobs whilst also trying to apply got college. In February of this year (2023) I payed for a 1 time payment to search a vin for a car I was looking to buy. Fast forward to now, I have monthly payments of 25$ since February and when I called they only were willing to refund me up to 3 months. It really hurts knowing that just because I failed to cancel a subscription, I now will miss out on hard earned money. I explained to them my situation with tears about how frustrating this was, I assured them that I understand that they were simply relaying a message and that I know it's not their fault. The man called me out for being unprofessional. I'm sorry? It's hard to remain robotically professional when I am told I won't be able to get my money back even though I have not accessed or used my account since the first purchase I made. I also had this situation with other info tracing websites and they were all able to give me a complete refund even after 3 months. Man on the phone said I should be grateful that I will even get this amount back because other services may not be as generous. We'll actually other services are more generous! So that's a lie. Not trying to be a Karen but why is this corporation so petty and selfish? I want my money back because I never even used the products I was "purchasing".
Hello Jenny,
I’m genuinely sorry to hear about your experience and the frustration it has caused. It’s clear that this situation has been incredibly challenging for you, and I sincerely apologize for any undue stress.
I’d like to help resolve this issue for you. But I was unable to locate an account using the name you provided in this review. Please reach out to me at [email protected] or give me a call at +1 833-922-2315. I’ll do my best to work towards a fair resolution.
I look forward to hearing from you. Have a great day and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Lori,
Thank you for your positive feedback! We're thrilled you find our website great. We're glad to hear that you received all the information you needed for your driving record! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Addresses seem to be complete but much of the other information isn't showing up.
Hello Karen,
We're sorry you're not satisfied with the information you received. We source our data from courthouses, white page databases, vital records websites, social networks, and archives. These records may contain errors and omissions due to legal state restrictions we are not in control of. Our disclaimer displays this on the website's landing page, hoping all customers are aware before processing any searches or subscriptions.
We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
So far it's produced very little information when I completed a search for myself
Hello Kamahl,
We appreciate your feedback and are sorry you were dissatisfied with the report. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
Please know that we are working hard to improve our international search. Rest assured; we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It was advertised that the list of owners, previous and current, would be available. No mention of ownership anywhere in the report. Borderline false advertising.
Hello Joshua,
Thank you for taking the time to leave a review and are sorry you're dissatisfied with our service. This is not the kind of experience we wanted you to have. Please know that everyone is welcome to do a Preliminary Search on our site. The preliminary search is provided as reference material only. It concludes that the information exists, but the availability of the report depends on whether it is publicly displayed or tagged as private/confidential.
We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest as you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Customer service was exceptionally helpful, there was a glitch when requesting the premium report
Hi Sandra,
Thank you for your feedback. We're happy you're satisfied with customer service. We work hard to meet expectations like yours, and we're pleased we hit the mark for you. Have a fantastic day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kathryn,
I appreciate you leaving a review and sincerely apologize that we could not provide you with the vehicle's owner's information.
I ran the search on my end and was also unsuccessful. It could be that the license plate might be restricted access under the Driver's Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Additionally, we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not our control. To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured, we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315