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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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No photos so can be sure this is the man I am looking for
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Hi Justin,
Thank you for your review. We're happy you're satisfied with the service. We hope that you will also recommend us to others. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Was already asked to send this in two other forms.
Hello Julie,
We appreciate your feedback and are sorry you were dissatisfied with the report. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control. The Premium reports are optional add-on services separate from your subscription. Nonetheless, you can exit the pop-up notification, and it will continue running the search without additional fees.
We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call as soon as you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
What came up in the trial subscription isn't any more than people can find publicly and I'd seen all of that before. It was a waste of $ and the time to set up an account. The only way (it seems) to find out any more is to PAY more, and honestly, I'm concerned about paying more only to find that the info given isn't what is really needed.
I was promised a name for a license plate lookup and it did not appear.
Hi Oscar,
I appreciate you leaving a review and sincerely apologize that we could not provide you with the vehicle's owner's information. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people's databases to verify that the information exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen when an individual or the state purposely removes information for privacy, confidentiality, and security.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Erica,
We appreciate you taking the time to leave a review and are sorry to hear that you've been experiencing difficulties with our service. I can see that you were trying to find information on phone numbers. As a public records provider, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Please be advised that your account is active and will renew on October 6,2023. If you wish to cancel, please give us a call or send an email to [email protected]. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I'm trying to find out info about this car because I want to purchase it and this was the only website with specific details. I'm excited.
Hello Tyrone,
Thank you for the 5-star review! We're glad that you found the information you needed on our website! We're delighted that we could provide you with specific details about the car you're interested in.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Very happy. Wish there was more like yells company.
Hello Crystal,
Thank you so much for your positive review! We're thrilled to hear that you had a great experience with our service. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. Your feedback will inspire us to be on top of our game constantly.
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It showed there was information on license plate I needed info from and when I paid there was zero. A total scam.
Hello Kristyn,
I appreciate you leaving feedback and I’m sorry you did not find the information you were looking for. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Kept returning 504 error on a report that does not contain the information advertised--once it finally loaded.
Hello Mat,
Thank you for taking the time to leave a review and my sincere apologies for the inconvenience you experienced while using our site. I understand how frustrating it must be not the get the information that you need or what was promised. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I can see that you were trying to find information on someone. Since we were not able to provide any information, I went ahead and processed a refund of $ 15 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It's a simple process and showed results right away.
Hello Hector,
Thank you so much for the 5-star review! We're glad to hear that the process was simple and yielded immediate results for you. Our business is your convenience, and we value your time, so it is always our goal to make it easy and simple for our customers to access the information they need.
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a great day ahead and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Blair,
Thank you for the 4-star review! We're thrilled that you not only found what you were looking for but also at an affordable price. We prioritize customer experience and satisfaction, and we're pleased you're satisfied with our service.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day ahead and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Quick search results no hassle cancellation. Thank you!
Hello Angela,
Thank you for your positive review! We're delighted that you found our platform user-friendly and that you experienced quick search results along with hassle-free cancellation. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day ahead and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Very good. Dealt with very professionally, thank you.
Hello Diane,
You're welcome, Diane, and thank you for reaching out to us regarding your request for the cessation of pre-approved payments. We're pleased to hear that your experience with our customer service team was very good and handled professionally.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day ahead and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This information is incomplete. Also, I have cancelled the account multiple times but you keep charging me
Hello Tom,
Thank you for sharing your concerns regarding your account and the charges you've been experiencing. I sincerely apologize for any inconvenience this has caused. Please know that we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
Regarding your account cancellation, I can confirm that your account has been canceled; our company will no longer bill you. The payment made will allow you access until October 27,2023.
I reviewed the account, and the results of your searches can be found under the ‘MY REPORTS & SAVED REPORTS’ section. This validates your purchase; nonetheless, I’ll have our research experts do a deep-dive, extensive search. If, in any case, the result fails to satisfy your needs, we will gladly process the refund.
Please reach out to me at [email protected] or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Person I was looking up couldn't fine information on and I know the person should be on there and have the things I'm looking for
Hello Drake,
Thank you for taking the time to give us a review and I sincerely apologize if you could not get the information you needed. I understand how frustrating it must be not to get the information that you need. Please know that we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I know for a fact that there is a current warrant and I was specifically looking for that and this shows an old address and does not show the current warrant so I paid for no reason because your information is OLD!
Hello Autumn,
Thank you for your review and I'm sorry our service did not meet your data needs. As a public records provider, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
Please know that active court hearings and outstanding arrests/warrants are not presumed to be open to the public as these are ongoing state processes. We can provide you with previously served and completed court, arrests & warrants records. If you want to search for these instead, you can reach out to me at [email protected] or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This doesn't provide the info promised initially but tries to get more money from you for
It after you've already paid. Scam
Hello Meghan,
We appreciate you leaving a review and I apologize for the frustration you may have experienced. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can simply exit out of the pop-up notification, and it will continue to run the search without any additional fees.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I went through all this $#*!, and you promised a full download of records. After paying you gave me nothing, and no results.
Hello Michael,
I'm genuinely sorry to hear about the frustrating experience you've had. This is not the level of service we aim to provide, and I understand how disappointing this must be. Please know that all customers are welcome to run a preliminary search. The preliminary search accesses people's databases to verify that the person exists in the United States. This information is provided as reference material only. Search results obtained from the Preliminary Search may not match those obtained in the member's area based on the same search parameters.
We also want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call as soon as you are free, or you can contact us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It was ok I don't think it fit my needs or did what I wanted
Hello Aaron,
Thank you for taking the time to share your feedback with us. We're sorry our service didn't fully meet your expectations. We would love to turn things around and help you out. If you wish, we can schedule a call as soon as you are free, or you can contact us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
No information disclosed I didn't already know. I want to know who the owner of the vehicle is
Hello Mary,
I appreciate you leaving a review, and I'm sorry we could not provide you with the owner's information about the vehicle you were searching for. I ran the search on my end and was also unsuccessful. It could be that the license plate might be restricted access under the Driver's Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured, we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sharon,
We appreciate your feedback and are sorry you were dissatisfied with the report. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
Please know that we are working hard to improve our international search. Rest assured; we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315