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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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This person has judgments against them and your service doesn't list them. They are listed on line with the Registry of Deeds but you didn't locate them. Not even worth the $2.95 I paid
Clicked through a funnel which had me fill out the data I wanted. I paid 2 dollars. After paying I was asked to create an account and fill out the data that I wanted again. After filling out the form I was told that the data I wanted was in a premium report. I paid for the premium report and non of the data that I wanted was in it. I make Web sites too. I get it... Everyone needs to get paid -- but I'm asking for a refund.
Hello Sean,
I'm very sorry to hear about the difficulties you've encountered with our service, and I sincerely apologize for any inconvenience this has caused you. This is not the kind of experience we wanted you to have. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. Although premium reports will provide additional information, the availability of the data still depends on what was additionally gathered publicly. Nonetheless, you can simply exit out of the pop-up notification, and it will continue to run the search without any additional fees.
I can see that you were trying to find information on a VIN. I have also searched on my end to see if I could help yield the results for the VIN you were searching for, but I was unsuccessful. It could be that the VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I went ahead and refunded the fee of $9.95. Please allow 3 -5 business days for the refund to reflect on your account. I can confirm that your account has been canceled; our company will no longer bill you. Rest assured, we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Paid the extra money never got name/address or anything pertinent to what i was looking for
Hello Anna,
We appreciate you leaving a review and I'm sorry our service did not satisfy your data needs. I can see that you were trying to find information on a VIN. I sincerely apologize, but I could not find any additional information on your request within our database. It could be that the VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Since we were not able to provide any information, I refunded the fee of $9.95. Please allow 3 -5 business days for the refund to reflect on your account. Please note your account is active. If you need to cancel any future charges please let us know. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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Hello Nate,
Thank you for your review. We would love to hear more about your experience, and we can use your valuable feedback to deliver an even better experience next time!
Please get in touch with our Voice of Customer Team at [email protected] with any further comments or suggestions you wish to share.
Again, thank you for taking the time to review our business!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Has i put in the license plate number everything pops up
Hi Terryon,
Thank you for this excellent review! We’re happy that you are satisfied with our service. We hope that you will also recommend us to others.
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This "paid" service provided very little that a deep search on Google would also come up with.
I verified this by using my own information after a search for a friend came up with incorrect and random results... that here HORRIBLE!
Hello Jeff,
We appreciate your feedback and are sorry you were dissatisfied with the report. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
Please know that we are working hard to improve our international search. Rest assured, we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was trying to look up a vin number so I could get the name of the previous owner and it wouldn't show it tried to take me back to the other website that didn't give me the information either
Hello Sabrina,
We appreciate your feedback and are sorry you were dissatisfied with the report you received. Please know that we source our data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
This may also happen if the vehicle is under any of the following conditions:
(1) has been newly purchased/transferred;
(2) hasn't been updated for a long time;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
We constantly update our records, and to get you notified of any newly available information, you can set alerts on your searches in the 'My Alerts' section of your account. In the meantime, please request access to further updated records from your nearest DMV.
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Said if I paid for the premium package I'd get the owner of the vehicle and that didn't happen
Hello Brandon,
I appreciate you leaving a review and my sincere apologies that we were not able to provide you with the vehicle's owner's information. Please know that we source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
Nonetheless, I forwarded your request to one of our research specialists. We appreciate your patience as we conduct our research and gather the necessary details. You will receive an update today.
If you have any other concerns, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I did a license plate Lookup but it did not give me the owner name. What a waste of money!
Hello Jeanette,
My sincere apologies that we could not provide you with the owner of the vehicle you were searching for. I forwarded your concern to our research team, who will look into this for you. One of them will get back to you today.
If you have any other concerns, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I received no information from the names and addresses I provided, although there should be have been at least name and residency.
Hello Scarlet,
Thank you for leaving a review and I'm sorry if you could not get the information you needed. I can see that you were running an email search. We sincerely apologize, but we were unable to find any additional information on your request within our database.
This may happen if the email address is under any of the following conditions:
(1) is a dummy/system-generated email;
(2) has been added to the Do Not Email List;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Please be advised that your account is active and will renew on October 17,2023. If you wish to cancel, please give us a call or send an email to [email protected]. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I bought the 7 day unlimited search as well as the premium plan. The premium plan had the same exact information on it. Nothing new. 95% of the info was old or missing. I could of Google the info and gotten more than I paid for. Very very disappointed.
Hello Terri,
We appreciate you taking the time to leave a review and I'm sorry you're dissatisfied with the report you received. Please know that as a public records provider, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Since we were not able to provide any information, I went ahead and processed a refund of $ 15.00 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we will be improving our services and becoming better in the future.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I've discovered so much you should try it because I have found consistently good info about everything that I have inquired about.
Hello Keisha,
Thank you for sharing your positive experience with our app! It's great to hear that you've found valuable information on our website and that it's been helpful in your inquiries. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I did a search on the free version fully expecting to pay for the result. Lots of wheels spun and checkboxes were being checked and it appeared a report was being generated.
So I paid to view it and there was nothing there, while it first appeared there was a search result it was all bogus
Hello Dennis,
I'm sorry to hear about your negative experience with our service. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I would love to turn things around and make it right if I can. Please reach out to me at [email protected] or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Eh nothing I really didn't already know or any different from any other $#*!ty you 8ç
Hello Sherrie,
Thank you for leaving a review and I'm sorry our service did not satisfy your data needs. I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Paid and it still does not list the owner information and is asking for me to pay for premium.
Hello Toi,
I appreciate you leaving a review, and I sincerely apologize that we could not provide you with the vehicle's owner's information. The Premium reports are optional add-on services separate from your subscription. Nonetheless, you can exit the pop-up notification, and it will continue running the search without additional fees.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver's Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I know the person I'm looking up has more that 2 Arrests and it's not showing up.
Hello Elizabeth,
Thank you for leaving us your feedback, and I apologize if you were not satisfied with the report. I would love to improve your experience and assist you with your search.
If you wish, we can schedule a call as soon as you are free, or you can reach out via email at [email protected]. Rest assured, we’re here to help you.
I am looking forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not a lot of info relevant to the individual I was searching
Hello Adam,
We appreciate you leaving feedback and I'm sorry our service did not meet your data needs. We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control. Rest assured, we constantly update our information from time to time, so you can always check back for newly updated ones.
We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I am looking for the owner. All i am getting is vehicle info
Hello Linda,
Thank you for taking the time to leave us a review. We sincerely apologize if the vehicle owner information you were searching for is unavailable. This may happen if the car is under any of the following conditions:
(1) has been newly purchased/transferred;
(2) hasn't been updated for a long time;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Additionally, we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not our control. Rest assured, we will be improving our services and becoming better in the future. Please let us know if there's anything else we can help you with. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Lied saying it would provide previous owners information but didn't.
Hello Shawn,
I'm sorry you did not find the information you were looking for; please know all customers are welcome to run a preliminary search. The Preliminary Search accesses people's databases to confirm that the information exists in the United States. It may not match the search results obtained in the member's area based on the same search parameters.
I have also searched on my end to see if I could help yield the results you may need, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver's Privacy Protection Act (DPPA) protection.
Upon checking, I can see that you've contacted customer service, and we have provided you with a refund. Please expect the funds to reflect in 3 to 5 business days. If you need anything further, please let us know. Rest assured, we're here for you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I wanted info on a vehicle I had just purchased and I received a very detailed report on owners, incidents etc.
Hello Alexa,
Thank you for sharing your positive experience with us! We're delighted you found our vehicle report detailed and comprehensive.
Please don't hesitate to reach out if you need further assistance or have any questions. We're here to help. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Paula,
We appreciate you leaving a review and I'm sorry you did not find the information you were looking for. Please know that we source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315