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Infotracer

3.2

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From the business

Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!


infotracer.com
Boston, MA, United States
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Infotracer Reviews Summary

The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.

This summary is generated by AI, based on text from customer reviews

service
724
returns
43
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Kentucky
1 review
0 helpful votes
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Hacen publicaciones falsa luego que uno paga para que te digan toda la informacion te siguen cobranco para y que darte otra mas

Date of experience: December 4, 2023
Arden G. — Infotracer Rep
over a year old

Hello Jesus,

We appreciate you leaving a review, and my sincere apologies we could not provide you with the information needed. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.

We want to turn things around and assist you in getting the information you need at no extra cost. If you wish, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured; we're here to help you.

We look forward to hearing from you. Have a great day ahead, and stay safe!

Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Canada
1 review
0 helpful votes
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Phone Operator
December 5, 2023

The phone operator was good, stayed on the line with me and followed through with the steps and even did some research look up for me

Date of experience: December 4, 2023
Arden G. — Infotracer Rep
over a year old

Hello Senka,

Thank you for taking the time to share your positive experience and for the glowing 5-star review! We're delighted to hear that our phone support provided excellent service, staying on the line with you and going above and beyond by conducting additional research.

We're committed to providing exceptional customer service, and your feedback is greatly appreciated. If you have any more questions or if there's anything else we can assist you with, please feel free to reach out. We're here to help.

Thanks again for choosing our service, and we look forward to serving you in the future. Have a nice day ahead!

Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Canada
1 review
0 helpful votes
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Fast results
December 5, 2023

Hopefully that some day you will find him I have nothing left to say sorry

Date of experience: December 4, 2023
Arden G. — Infotracer Rep
over a year old

Hello Laiha,

Thank you for taking the time to leave a positive 5-star review. We're pleased to hear that you received fast results from our service. While I understand your sentiment about hoping for a future outcome, we appreciate your understanding and cooperation.

If you ever have more questions or if there's anything else we can assist you with, please feel free to reach out. We're here to help.

Thanks again for choosing our service, and we wish you the best in your endeavors.

Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Idaho
1 review
0 helpful votes
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Dissatisfied dissatisfied. Dissatisfied. Dissatisfied

Date of experience: December 4, 2023
Arden G. — Infotracer Rep
over a year old

Hello Jack,

Thank you for taking the time to leave a review, and I'm sorry we could not provide you with the owner's information of the vehicle you were searching for. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.

Additionally, although premium reports will provide additional information, the availability of the data still depends on what was gathered publicly. Please know that we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not our control.

I have also searched on my end to see if I could help yield the results for the License Plate/VIN you were searching for, but I was unsuccessful. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.

I went ahead and refunded the fee of $9.95. Please allow 3 -5 business days for the refund to reflect on your account. Please note your account is active. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!

Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

California
1 review
0 helpful votes
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Great Great website to find important information highly recommend

Date of experience: December 4, 2023
Arden G. — Infotracer Rep
over a year old

Hello Wesley,

Thank you for your fantastic 5-star review! We're thrilled that you found our website valuable for obtaining important information. Your recommendation means a lot to us.

If you ever have more questions or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help.

Thanks again for choosing our service, and have a great day ahead!

Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Florida
1 review
0 helpful votes
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BULL$#*!
December 5, 2023

Did absolutely nothing and very clearly a scam. Thanks for stealing my money :)

Date of experience: December 4, 2023
Arden G. — Infotracer Rep
over a year old

Hello Emma,

Thank you for taking the time to leave a review and I'm sorry you're dissatisfied with the report you received. Please know that we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.

I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.

I look forward to hearing from you. Have a great day ahead, and stay safe!

Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Nevada
1 review
0 helpful votes
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Test transaction / info I tried to get does not seem complete nor accurate - please refund me

Date of experience: December 4, 2023
Arden G. — Infotracer Rep
over a year old

Hello Tim,

I appreciate you leaving feedback, and I'm sorry you're dissatisfied with the report you received. Please know that we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.

We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call as soon as you are free, or you can contact us via email at [email protected]. Rest assured, we're here to help you.

We look forward to hearing from you. Have a great day ahead, and stay safe!

Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

California
1 review
0 helpful votes
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There isn't much information here that I haven't already seen on other finders

Date of experience: December 4, 2023
Arden G. — Infotracer Rep
over a year old

Hello Nicholas,

We appreciate your feedback and are sorry you were dissatisfied with the report. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.

We would love to turn things around and help you out. If you wish, we can schedule a call as soon as you are free, or you can contact us via email at [email protected]. Rest assured; we're here to help you.

We look forward to hearing from you. Have a nice day ahead, and stay safe!

Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Alabama
1 review
0 helpful votes
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Report is not accurate
December 4, 2023

Report is not accurate. I OWNED THIS CAR FROM 2011 UNTIL 2018 AND RECORDS AND PROBLEMS ARE MISSING ALONG WITH TITLES REPORTS.

Date of experience: December 3, 2023
Arden G. — Infotracer Rep
over a year old

Hello Jay,

We appreciate your feedback and are sorry that you received outdated information. Please know that we source our data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.

This may also happen if the vehicle is under any of the following conditions:

(1) has been newly purchased/transferred;
(2) hasn't been updated for a long time;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.

We constantly update our records, and to get you notified of any newly available information, you can set alerts on your searches in the 'My Alerts' section of your account. In the meantime, please request access to further updated records from your nearest DMV.

If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!

Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Virginia
2 reviews
0 helpful votes
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FAST AND ACTIVE SEARCH RESULTS
December 4, 2023
Updated review

Easy to navigate for person of interest. Up to date on information and definitely recommend.

Date of experience: December 3, 2023

FAST AND ACTIVE SEARCH RESULTS
July 12, 2023
Previous review

Very pleasant an informative information. A thorough report of item and I definitely recommend using this website.

Date of experience: July 12, 2023
New Jersey
1 review
0 helpful votes
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Zero Search Reeslts
December 4, 2023
Updated review

Searched for two license plates and both resulted in zero results. Worthless service.

Date of experience: December 3, 2023

No as advertised.
October 11, 2023
Previous review

No as advertised. Useless. No as advertised. Useless.

Date of experience: October 10, 2023
California
1 review
0 helpful votes
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Delivered what I was looking for
December 4, 2023

Good value, very fast. Happy with the report. Would use again.

Date of experience: December 3, 2023
Arden G. — Infotracer Rep
over a year old

Hello Clifford,

Thank you for sharing your positive experience! We're thrilled to hear that our service delivered what you were looking for and that you found it a good value with a quick turnaround. Your satisfaction is our utmost priority, and we appreciate your feedback.

We look forward to serving you again in the future. If you have any more questions or if there's anything else we can assist you with, please don't hesitate to reach out.

Thanks again for choosing our service!

Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Illinois
1 review
0 helpful votes
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Quick and easy to use system.
December 4, 2023

It's a system that's easy to navigate. I'd recommend this to anyone.

Date of experience: December 3, 2023
Arden G. — Infotracer Rep
over a year old

Hello John,

Thank you for taking the time to share your positive experience! We're delighted to hear that our system was quick and easy for you to use. Your satisfaction is our priority, and we appreciate your feedback.

If you ever have more questions or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help.

Thanks again for choosing our service, and we look forward to serving you in the future.

Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Texas
1 review
0 helpful votes
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Fake results lead to angry customers
December 4, 2023

Initial search showed that results were available for a fee. After paying, no results available. I cancelled and asked for a refund. Two weeks and no reply. Challenges via CC company now.

Date of experience: December 3, 2023
Arden G. — Infotracer Rep
over a year old

Hello William,

I’m sorry you did not find the information you were looking for; please know all customers are welcome to run a preliminary search. The Preliminary Search accesses databases to confirm that the information exists in the United States. It may not match the search results obtained in the member’s area based on the same search parameters.

I have also searched on my end to see if I could help yield the results you may need, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection.

Additionally, we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.

Since we were not able to satisfy your needs, I went ahead and processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list.

Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!

Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

North Carolina
1 review
0 helpful votes
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Horrible
December 4, 2023

Began to check several items. Received message account was suspended as they believed I was not utilizing the site properly. I am a licensed Investigator. Will not be back.

Date of experience: December 3, 2023
Arden G. — Infotracer Rep
over a year old

Hello Jon,

Thank you for taking the time to leave us a review. Upon checking, One of our team members emailed you information on how to reinstate your account and continue your searches.

We look forward to hearing from you. Have a nice day ahead, and stay safe!

Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Alabama
1 review
0 helpful votes
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Incorrect information...
December 3, 2023

I searched myself and close relatives to find a lot of things that are not factual not even close

Date of experience: December 3, 2023
Arden G. — Infotracer Rep
over a year old

Hello Della,

I am sorry to hear about your dissatisfaction with the report you received. We try our best to provide accurate information. However, our records are from different public sources, and we do not guarantee the correctness or completeness of the report. To learn more about where we get our information, please visit https://infotracer.com/terms/.

We would love to help you out. If you wish, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we're here to help you.

We look forward to hearing from you. Have a great day ahead, and stay safe!

Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

California
1 review
0 helpful votes
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Rip Off
December 3, 2023

I paid for a premium report but never received it.

Date of experience: December 2, 2023
Arden G. — Infotracer Rep
over a year old

Hello Cathy,

I'm sincerely sorry to hear about the inconvenience you've experienced, and I appreciate you bringing this to our attention. Your satisfaction is of utmost importance to us, and I want to assure you that we take this matter seriously.

Upon checking, I can see that you've contacted customer service, and we have provided you with a refund. Please expect the funds to reflect in 3 to 5 business days. If you need further assistance, please don't hesitate to let us know. Have a great day ahead, and stay safe!

Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

New York
1 review
0 helpful votes
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Gave no information
December 3, 2023

Don't give this company any money zno information given

Date of experience: December 2, 2023
Arden G. — Infotracer Rep
over a year old

Hello Jill,

Thank you for leaving a review, and I'm sorry you're dissatisfied with the report you received. Please know that we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not our control.

I want to turn things around and help you get the necessary information. If you'd like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we're here to help you.

I look forward to hearing from you. Have a great day ahead, and stay safe!

Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Texas
1 review
0 helpful votes
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At least give a name of owner
December 3, 2023

At least give a name of owner. I've been contacted by Marietta on the same car for years now and I do not own it and I wish to pass on a message to the owner to please stop using my email

Date of experience: December 2, 2023
Arden G. — Infotracer Rep
over a year old

Hello John,

I'm sorry to hear about the inconvenience you've been facing, and I completely understand your frustration. I want to assure you that we take matters like this seriously. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Our data may contain errors and omissions due to legal state restrictions that are not in our control.

I ran the search on my end and was also unsuccessful. It could be that the license plate might be restricted access under the Driver's Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.

Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!

Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

New York
2 reviews
0 helpful votes
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USELESS INFO
December 2, 2023

Used service to attempt looking up who owns a vehicle. By both license plate and VIN. No results, just the dealership it was sold at.

Date of experience: December 1, 2023
Jehoany R. — Infotracer Rep
over a year old

Hello Austin,

We appreciate you leaving a review and our sincere apologies that we could not provide you with the owner's information of the vehicle you were searching for.

I ran the search on my end and was also unsuccessful. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.

Rest assured; we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315