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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I paid for a report and never got it, now I can not get a response from the company
Hello Dorna,
Thank you for the 5-star review! We're delighted to hear that you are satisfied with our service! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Thank you for choosing our service, and we hope to continue meeting your expectations in the future.
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Just tried yesterday. I got all the information I needed in a very complete form
Hello Michel,
Thank you so much for your positive feedback! We're delighted to hear that you found our service to be helpful and provided you with the accurate information you needed. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I've sent an email. The majority of the report is useless and very incomplete. Does me no good at all!
Hello Cheryl,
Thank you for sharing your feedback and I'm sorry you're dissatisfied with the result you received. Please know that we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Upon checking, I can see that you've already contacted customer service and I can confirm that your account has been canceled. I went ahead and refunded the fee of $ 15 and $ 2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email removed from our mailing list. Rest assured, we will be improving our services and become better in the future. Please let us know if there’s anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
You really have people pay for this I can find this anywhere like at lease add if it's federal emissions or California emissions
Hello Dominick,
Thank you for sharing your feedback and I'm sorry our service did not satisfy your data needs. Please know that we source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
Additionally, emissions are not yet part of our service. We can provide you with publicly available Car Title details, VIN/Plate ownership, and vehicle specifications.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Was looking for title records, and you just led me to another website.
Hello Stacey,
Thank you for your review and I’m sorry you did not find the information you were looking for. I forwarded your concern to our research team, who will look into this for you. One of them will get back to you today.
Please let me know if I can help you with anything else. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I payed so could get owner information due to involvement on a hit and run.
Hello Rafael,
I appreciate you leaving a review and my sincere apologies that we were not able to provide you with the vehicle's owner's information. I understand how frustrating it must be not to get the information that you need. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results for the License Plate/VIN you were searching for, but I was unsuccessful. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Since we were not able to provide you with the information, I went ahead and processed a refund of $ 9.95. Please expect the funds to reflect in 3 to 5 business days. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
All around excellent experience. Thank you, very much appreciated
Hello Linda,
Thank you so much for your positive feedback! We're thrilled to hear that you had an excellent experience with our customer service and that you received fast and efficient reports. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Thank you again for choosing us!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Charged for my premium report twice and still not available.
Hello Peter,
We sincerely apologize for the inconvenience this has caused you. I can see that you've reached out to our customer service and we have added the premium VIN search to your account and sent the report for the VIN you were searching for.
We have also issued a refund of $9.95 for the duplicate charge. Please expect the funds to reflect in 3 to 5 business days. I can confirm that your account is canceled. Rest assured; our company will no longer bill you.
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
False advertising. You instantly try to charge me.15 additional soars to see the majority of the info search in which you originally offered aa amount in which I paid. But go figure.you like.all other crap wants more money more money more.money.I'm cancelling my original intrest
Hello Domisha,
Thank you for sharing your feedback. We're sorry your experience didn't match your expectations. Premium Reports are optional add-on services only that are separate from your subscription. You can exit the pop-up notification, which will continue running the search without additional fees.
We want to turn things around and assist you in getting the information you need at no additional cost. If you wish, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Took a long time to get started and then, provided no information
Hello William,
We appreciate you leaving a review, and I'm sorry you're dissatisfied with the report you received. Please know that we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not our control.
I want to turn things around and help you get the necessary information. If you'd like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured; we're here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It's not allowing me o use the service that I paid for
Hello Christopher,
Thank you for taking the time to leave us a review. Upon checking, One of our team members emailed you information on how to reinstate your account and continue your searches.
We look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Implied you had data I was interested in, but forces a trail for me to be able to see that you had none
Hello Mark,
Thank you for sharing your feedback and I’m sorry you did not find the information you were looking for. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I can see that you were running a phone search and we sincerely apologize, but we were unable to find any additional information on your request within our database. This may happen if the phone number is under any of the following conditions:
(1) is a dummy/system-generated number;
(2) has been added to the Do Not Call List;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we were not able to provide any information, I went ahead and processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Please let us know if there's anything else we can help you with. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Don,
We value your feedback, and I apologize if you could not find the needed information. We source our data from courthouses, white page databases, vital records websites, social networks, and archives. These records may contain errors and omissions due to legal state restrictions we do not control. Our disclaimer displays this on the website's landing page, hoping all customers are aware before processing searches or subscriptions.
Please allow us to improve your experience and assist you with your searches. If you wish, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we're here to help you.
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Inaccurate information and not cost efficient I won't be recommending to anyone else.
Hello Chris,
We appreciate your feedback and are sorry to hear the information you received was inaccurate. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I wanted to find an email. I had everything except an email.
Hello Caroline,
I appreciate you leaving a review and I'm sorry that we were not able to provide you with the information that you wanted. Please know that we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured; we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Didn't give me any detailed information just very basic
Hello John,
I sincerely apologize if you could not find the information you were looking for. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Our data may contain errors and omissions due to legal state restrictions that are not in our control.
I would love to assist you and improve your experience. Please give us a call or send us an email at [email protected].
Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I signed up, put in the request and before the request was granted before I got the information it asked for a reveiw and I do not have any thing
Hello Brian,
Thank you for leaving a review and we apologize for sending an early survey invite. Upon checking, I can see that you haven’t used your account yet. Please log in to your account so you can run unlimited searches.
I can also help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The information that I received in my search can be sourced out online for free.
Hello Kimberley,
We appreciate your feedback and are sorry you were dissatisfied with the report. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
Please know that we are working hard to improve our international search. Rest assured, we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I paid after after a search "found results," only to be routed to a page that said "no results found." That is a sales tactic that is Misleading, deceitful and false advertising.
Hello Kealy,
Thank you for taking the time to leave us a review. Please know that all customers are welcome to run a preliminary search. The preliminary search accesses people's databases to verify that the person exists in the United States. This information is provided as reference material only. Search results obtained from the Preliminary Search may not match those obtained in the member's area based on the same search parameters.
We also want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Stephen,
Thank you for sharing your feedback and we sincerely apologize for the inconvenience this has caused you. This is not the kind of experience we wanted you to have.
I can see that you've already reached out to our customer service and were given a refund. Please expect the funds to reflect in 3 to 5 business days.
Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315