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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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Once you git my money, I never could get a report because the website kept asking me for my login but would not take my password, would not let me reset my password, & your customer service was ZERO help.
Hello John,
Thank you for your review and I’m sorry to hear that you encountered difficulties in finding the VIN and felt pressured to sign up for recurring services. Upon checking, I can see that you haven’t used your account yet. Please log in to your account so you can run unlimited searches and utilize your account.
If you need help finding information, you can reach out to me at [email protected] or call me at +1 833-922-2315. Rest assured, I'm here to help. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This gives me no information that I can't get for free
Hello Annette,
I'm sorry our service did not meet your data needs. Please know that we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
I can see that you've reached out to our customer service and were given a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Said that ownership information would be provided however nothing was included in report
Hello Dwayne,
Thank you for leaving a review and my sincere apologies that we were not able to provide you with the vehicle's owner's information. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I can see that you have already reached out to customer service, and we tried to look for more information but were unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
To learn more about where we get data from, please visit: https://infotracer.com/faq/
Please let us know if there’s anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
All I needed was the title number so I could get my registration updated on my vehicle. All they told you after paying for it was that they couldn't give you the title number. Complete and total $#*!.
Hello Cheryl,
I appreciate you leaving a review, and I'm sorry that we were not able to provide you with the information that you wanted. Please know that the title number is not part of our service. We can provide you with publicly available Car Title details, VIN/Plate ownership, and vehicle specifications.
Additionally, everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I went ahead and processed the cancellation. I also refunded the fee of $ 2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Please let us know if there's anything else we can help you with. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
So far your asking me $#*! before I'm done I can't continue until I tell you what I think. So for that reason I don't like this at all.
Hello Frank,
We apologize for sending an early survey invite. If you need further assistance, please do not hesitate to contact us at your most convenient time. We will be more than happy to help. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I just got here, haven't even gotten to read the report yet
Hello Sherry,
We appreciate you leaving a review and we apologize for sending an early survey invite. We hope that you were able to find what you were looking for on the site. If not, please give us a call or send an email to [email protected], and we will be more than happy to help.
Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Told me I could look up my cars owner but it can't /won't
Hello Tyler,
Thank you for your review and my sincere apologies that we could not provide you with the owner's name of the vehicle you were searching for.
I can see that there are 3 owners for the VIN you were searching for. You can view the report under the 'MY SEARCHES & SAVED REPORTS' section of your account. Just fill out the needed information so you can view the owner's information. I hope this helps.
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Easy and helped customer service and use of service
Hello Stephen,
Thank you for your positive feedback! We're delighted to hear that you found our service easy to use and that our customer service was helpful. We prioritize customer experience and satisfaction, and we're glad we were able to assist you to your satisfaction.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Such a scam site, money grab for sure. Do not recommend. Very disappointing
Hello Duchess,
I'm sorry you're not satisfied with our service. This is not the kind of experience we wanted you to have.
I can see that you've reached out to our Live Chat Support and we added the Premium VIN credit to your account. I can also see that you were trying to find information on a VIN. I have also searched on my end to see if I could help yield the results for the VIN you were searching for, but I was unsuccessful. It could be that the VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Since we were not able to provide any information, I went ahead and processed a refund of $ 9.95 for the premium report. Please expect the funds to reflect in 3 to 5 business days. Please be advised that your account is active and will renew on January 3,2024. If you wish to cancel, please give us a call or send an email to [email protected]. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I tried several names with locations plus mobile / cell numbers. However, the results were essentially only the raw information used to initiate the search.
Hello Mark,
I appreciate you leaving a review and I'm sorry you're dissatisfied with the report you received. Please know that we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured, we constantly update our information from time to time, so you can always check back for newly updated ones.
Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
No vehicle specific info such as included options. Info provided was generic.
Hello Trevor,
Thank you for leaving a review and I'm sorry our service did not meet your data needs. Please know that we source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I found the vin to an old car of mine and wanted to see if it was still around. Paid the $2 and some change to get the report then I was given to option for premium to get more information for $9 and some so I attempted it and it did not change anything or give me any more information and charged my account twice…
Hello Austin,
We sincerely apologize for the inconvenience this has caused you. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can simply exit out of the pop-up notification, and it will continue to run the search without any additional fees.
Additionally, we source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
Upon checking our records, it appears that your account was charged 2 times for the premium VIN report as a result of an unanticipated error. We’re truly sorry for the inconvenience this has caused you.
To fix this, we have issued a refund of $9.95 for the duplicate charge, and you should receive it within 3-5 business days.
Additionally, a search credit has been added to your account so you can rerun a search for the premium vin report.
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Still having it still going through the system the fact I've got to o enter 50
Hello Jesse,
Thank you for the 5-star review and we apologize for sending an early survey invite. We hope that you were able to find what you were looking for on the site. If not, please give us a call or send an email to [email protected], and we will be more than happy to help. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The information provided in the report was outdated, not even the correct state. I read to not trust these sites and I should have listened. Dont waste your time or money!
Hello Dawn,
We appreciate you taking the time to leave a review and we sincerely apologize for the inconvenience and frustration you experienced with the outdated information in the report. This is not the kind of experience we wanted you to have. Please know that we source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured; we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Info wrong. There is a lien on the car and your service can't even find it. What a waste!
Hello Kent,
Thank you for taking the time to give us a review and we sincerely apologize if you could not get the information you needed. Please know that we source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
I forwarded your concern to one of our research specialists, who will look into this for you. You will receive an update today.
If you have any other concerns, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I need to know the name of person license plate is registered to
Hello Cynthia,
Thank you for leaving a review and my sincere apologies that we could not provide you with the owner's name of the vehicle you were searching for. I can see that you have already reached out to customer service, and we tried to look for more information but were unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Your site offers less than other sites I belong to that charge less than half what you do. I'll be using the free membership but cancelling LONG before 7 days goes by.
Hello Guinevere
Thank you for sharing your feedback and I'm sorry our service did not satisfy your data needs. Please know that we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I went ahead and processed the cancellation for you. Rest assured, our company will no longer bill you. The payment made will allow you access until January 2,2024. Rest assured; we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Is this app really going to help me or is a scam like the rest I've tried
Hello Jeanne,
Thank you for sharing your feedback. We understand your concerns, and we want to assure you that we are committed to providing a legitimate and helpful service.
We value your feedback and it is our goal to provide a positive experience, and we're here to assist you. If you have specific questions about our service or if there's anything you're uncertain about, feel free to ask. Rest assured, we're here to help. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I wanted to know the name and address of the owner of the vehicle but did not get that information
Hello Robert,
Thank you for taking the time to give us a review and we sincerely apologize if you could not get the information you needed. I have also searched on my end to see if I could help yield the results for the License Plate/VIN you were searching for, but I was unsuccessful. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Please be advised that your account is active and will renew on January 1,2024. If you wish to cancel, please give us a call or send an email to [email protected]. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Glenn,
We sincerely apologize for the frustrating experience you've encountered, and we deeply regret any inconvenience caused.
We understand the importance of accessing the information you paid for, and we're truly sorry for the difficulties you faced with the login and password reset process.
We apologize for the runaround you experienced during your interaction with our customer service. Rest assured, we will investigate this matter internally to ensure our support team is better equipped to assist users in the future.
Upon checking, I can see that you were able to log in and ran a phone number search. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315