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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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Your site did not give accurate information on any of my searches
Advertised as free, and the service says they have the information you want, however if you want to review that information it will cost a small fee. Hmm, that should have been enough to scare me away. However, it's only a small fee so I will play. After paying the fee, no information was found with my search. My gut was correct
Hello Ted,
We sincerely apologize for the confusion and for any inconvenience this has caused you. Please know that all customers are welcome to run a preliminary search for free, and this will provide a preview of the possible results available when you subscribe to our services. Nonetheless, maintaining quality information requires fees for access, collections, updates, and sorting, which is why our reports are not free.
I can see that you were running a License Plate search. I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Since we were not able to provide any information, I went ahead and processed a refund of $ 24.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email removed from our mailing list. Rest assured, we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
No useful information. No information on my title.
Hello Evelyn,
I appreciate you leaving a review and I'm sorry you did not find the information you were looking for. Please know that we source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
Nonetheless, I forwarded your concern to one of our research specialists, who will look into this for you. You will receive an update today. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I only wanted one report and wasn't interested in the trial. When it was mentioned that the membership could be cancelled during the trial period, I was hesitant but they honored this. I got the report I was wanting and they cancelled my subscription. The information I got on the report was satisfactory and gave me what I needed.
Hello Barbara,
Thank you for taking the time to share your experience with us. We're thrilled to hear that you find our cancellation process to be straightforward. It is our goal to provide our customers with a hassle-free experience.
We're glad to know that you got the report you needed and that the information was satisfactory for your requirements. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It's missing an owner on the search. In addition, I wanted the name, address, and telephone number of the current owner. All I got was a reference to Wisconsin State. Very misleading, watch out for any sentence that includes the word "could" in it. Try it different method.
Hello Nunyah,
Thank you for leaving a review and I'm sorry our service did not meet your data needs. Please know that we source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I can see that you've already reached out to our customer service. Please note that your account is active and will renew on January 22,2024. If you wish to cancel, please give us a call or send an email to [email protected]. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
There are no records available. That info should have been disclosed before processing my payment. I feel misled.
Hello Greg,
Thank you for leaving a review and I'm sorry you did not find the information you were looking for. This is not the kind of experience we wanted you to have.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not good at all. Just paid for car info and not what I needed
Hello Angie,
I appreciate you leaving a review and I'm sorry we could not provide you with the owner's information of the vehicle you were searching for. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Since we were not able to provide the information, I went ahead and processed a refund of $ 9.95. Please expect the funds to reflect in 3 to 5 business days. Please note that your account is active and will renew on December 29,2023. If you wish to cancel, please give us a call or send an email to [email protected]. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Paulo,
Thank you for sharing your feedback and we sincerely apologize for the inconvenience this has caused you. I can see that you've reached out to our customer service and we have sent you the premium report for the VIN you were searching for.
You can also view the report under the 'MY SEARCHES & SAVED REPORTS' section of your account. I hope this helps.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Does not give transmission information such as model type or specs
Hello Victor,
Thank you for sharing your feedback and I'm sorry our service did not satisfy your data needs. Please know that we source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
I can see that you were running a VIN search and we were able to provide Auto Specs and Vehicle Specifications. You can view the results of your searches under the 'MY REPORTS & SAVED REPORTS’ section. We hope this helps.
Please let us know if there's something wrong with the report so we can turn things around and make it right if we can. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Scam this is a scam. UT doesn't show anything more than you can already find online for free. This does not give owners name of vehicle.
Hello Natalie,
We appreciate you leaving feedback and my sincere apologies that we were not able to provide you with the vehicle's owner's information. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Please be advised that your account is active and will renew on December 28,2023. If you wish to cancel, please give us a call or send an email to [email protected]. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Poor, did not give me any relevant data that it said it would, very dissatisfied
Hello Craig,
I'm sorry our service did not meet your data needs. I understand how frustrating it must be not to get the information that you need. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, please know that active court hearings and outstanding arrests/warrants are not presumed to be open to the public as these are ongoing state processes. We can provide you with previously served and completed court, arrests & warrants records.
I would love to turn things around and make it right if I can. Please reach out to me at [email protected] or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Doesn't give any of the info I needed. I waste of money
Hello Shelby,
We sincerely apologize if you could not get the information you needed. This is not the kind of experience we wanted you to have.
I would love to turn things around and make it right if I can. Please reach out to me at [email protected] or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Basic information given for the price, i can get free from other sites...
Hello Jorge,
Thank you for your review and I’m sorry you did not find the information you were looking for. Please know that we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Paid to find out you the owner of a motorcycle was and didn't get that information at all.
Hello Karen,
I appreciate you leaving a review and I'm sorry we could not provide you with the owner of the motorcycle you were searching for. I can see that one of our research specialists tried to look for more information but was unsuccessful. It could be that the VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we were not able to provide the information, I went ahead and processed a refund of $ 9.95. Please expect the funds to reflect in 3 to 5 business days. Rest assured; we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I paid for a premium report which is reflected on the account, but I can't see the premium report. It wants me to pay again. They just took my money!
Hello Rachel,
Thank you for bringing this to our attention and we sincerely apologize for the inconvenience this has caused you.
After a careful review of your account and search history, it appears that your premium VIN report was not generated. Rest assured that we have added the premium vin report to your account and you can now start using it.
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Info Tracer quickly and accurately delivered the results I needed that I was not able to find elsewhere, as the first contact on the list of reports matched the person I was searching for, which was extremely helpful. Thank you for the excellent customer service.
Hello Sumeet,
Thank you for leaving us such an excellent review! We're thrilled to hear that we were able to provide you with the results you needed! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
We appreciate your positive feedback and are glad we were able to assist you to your satisfaction. Thank you for choosing Info Tracer!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Next to no info available, waste of money. No explanations given and had trouble paying for it. This site seems off...
Hello Sophie,
Thank you for leaving a review and I'm sorry you're dissatisfied with the report you received. Please know that we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
We apologize for the difficulties you experienced in the payment process. We value your feedback and we assure you that we are actively working to address these issues.
Rest assured; we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Payed for premium report. Got confirmation email. Was not able to access report
Hello Dakota,
Thank you for bringing this to our attention and we sincerely apologize for the inconvenience this has caused you. After a careful review of your account and search history, it appears that your premium VIN report was not generated.
Rest assured that we have added the premium vin report to your account and you can now start using it.
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Customer service was excellent. The report I asked for was thorough but it lacked the most current information.
Hello Lynn,
Thank you for taking the time to share your feedback with us! We're delighted to hear that you found our customer service to be excellent and that the report was thorough and helpful.
We apologize for any inconvenience regarding the lack of the most current information. Please know that we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
If you order the $2.95 report you will not receive any more information than you would if you just google the yeat/make/model of the vehicle, from then on it's just upsell after upsell, then when you cancel they offer 2 more discounted deals but at that point they have already lost your trust.
Hello William,
Thank you for sharing your feedback and I'm sorry our service did not meet your data needs. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can simply exit out of the pop-up notification, and it will continue to run the search without any additional fees.
I can see that you were running a search for a License Plate. I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured; we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Breesha,
Thank you for sharing your feedback and I'm sorry to hear about your disappointment and the inaccuracies you experienced during your searches. I understand how frustrating it must be not to get the accurate information that you need. Please know that we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315