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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
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After paying 2.95 plus 9.95 and not getting info was told by your rep I should have used a Commercial account. In addition, Since the information was not available, why didn't the report say that instead of saying to get the premium and pay additional. I did and still no information of a name available.
Hello Edward,
I sincerely apologize for the confusion and for any inconvenience this has caused. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. Although premium reports will provide additional information, the availability of the data still depends on what was additionally gathered publicly. Nonetheless, you can simply exit out of the pop-up notification, and it will continue to run the search without any additional fees.
I can see that you have already reached out to customer service for the vehicle's owner's information, and we tried to look for more information but were unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we were not able to provide the information, I went ahead and processed a refund of $ 2.95 & $ 9.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Overall accurate and helpful fast and reliable information
Hello Antoinette,
Thank you for your positive feedback! We're delighted to hear that you found our information accurate, and helpful and that our services were fast and reliable. We're pleased to have met your expectations.
Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I paid for a report that I feel shouldn't be free. It gives no info on thefts.owner.accidents.etc..
Hello Mandrell,
Thank you for taking the time to leave a review and I’m sorry you didn't get enough information on our website. I understand how frustrating it must be not to get the information that you need.
I forwarded your concern to one of our research specialists, who will look into this for you. You will receive an update today. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Gave very little information. Was looking for all upgrades added by dealership.
Hello Stacy,
I appreciate you leaving feedback and I'm sorry you're dissatisfied with the report you received. Please know that upgrades added by the dealership are not part of our service. We can provide you with publicly available Car Title details, VIN/Plate ownership, and vehicle specifications.
If you want to proceed with the search, please let us know. Rest assured, we’re here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Nothing new I didn't already know, but missing key info like court records, marriages, divorces, etc.
Dig a little deeper and provide information that might be useful or actually unknown.
Everything on my "Premium Report" (that I paid an extra $15 for) shows up in a google search.
Hello Kristin,
Thank you for sharing your feedback and I'm sorry our service did not meet your data needs. Please know that as a public records provider, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Additionally, although premium reports will provide additional information, the availability of the data still depends on what was additionally gathered publicly.
I went ahead and refunded the fee of $ 15 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Please be advised that your account is active and will renew on December 25,2023. If you wish to cancel, please give us a call or send an email to [email protected]. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Worthless. I want my money back. Without the name of the car owner, it is useless
Hello Phillip,
Thank you for leaving a review and I'm sorry we could not provide you with the owner's name of the vehicle you were searching for.
I ran the search on my end and was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we were not able to provide the information, I went ahead and processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email removed from our mailing list. Rest assured; we will continue to improve our service. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Everytime I try to log in they say I don't have and account in that email but if that the case why when I reset my password they send the link to my email...please help
Hello DeWayne,
I sincerely apologize for the inconvenience you've experienced with our login process, and I appreciate you bringing this matter to our attention. Kindly check your email, I have provided the steps on how to access your account. We look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The service is not providing anything more than what I was able to get online for free...
Hello Kenneth,
We're sorry that you could not find the information on our site. We source our information from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
We would love to turn things around and help you out. If you wish, we can schedule a call the soon as you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
All I learned was that my person of interest had a phone number, email, etc, but the number or address was not given. There were no links on the report that would lead to further information. Basically, all I learned was that a person or persons with that name existed.
Hello Ronald,
We appreciate your feedback and are sorry you were dissatisfied with the report. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
Please know that we are working hard to improve our international search. Rest assured; we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
What a scam. Also who scams $2? Firstly says records found in search after i pay $2 says no records found deffinately not worthy of even $2.
Hello Samu,
I’m sorry you did not find the information you were looking for; please know all customers are welcome to run a preliminary search. The preliminary search is provided as reference material only. It concludes that the information exists, but the report's availability depends on whether it is publicly displayed or tagged as private/confidential. Our disclaimer provided a clear explanation about this on the website's landing page.
Upon checking, I see that one of our team members reached out. And we have provided you with a refund. Please expect the funds to reflect in 3 to 5 business days. Please let us know if there's anything else we can help you with. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was looking into a used car that showed 18,000 miles. When we ran a report from another company, the Vin came up as 38,000 miles. I decided to use this company as a second reference. I had to upgrade to the premium one time charge, which was reasonable at 9 dollars. Only information I got was when the car was brand new with 10 miles on it. Customer service was good refunded my money.
Hello Gerald,
My sincerest apologies for the discrepancy you encountered in the mileage information on the used car you were researching. We truly appreciate you bringing this matter to our attention. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Our data may contain errors and omissions due to legal state restrictions that are not in our control.
I'm glad to hear that our customer service team was able to assist promptly, and I appreciate your understanding of the situation. It's disheartening to learn that our report did not meet your expectations, and we're actively working on refining our processes to avoid such discrepancies in the future.
Your feedback is invaluable, and we're grateful for the opportunity to improve. Rest assured, we will be improving our services and become better in the future. If you need anything else, please feel free to contact us anytime. Have a fantastic day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Generic this is not information you offered, I will cancel tomorrow
Hello Robin,
I appreciate you leaving feedback and I'm sorry you're dissatisfied with the report you received. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
First off I was flagged because my little nephew was playing on my phone and had a hay day with the app and they shut me down. I use this app because I have been hacked before and because of spam calls. Other than that this app has been great. They should not monitor people that pay a monthly fee to keep their info safe.I don't need a babysitter!
Hello Andrea,
I want to extend our sincere apologies for the inconvenience you've experienced with our site, and I appreciate you bringing this matter to our attention. Upon checking, One of our team members emailed you information on how to reinstate your account and continue your searches.
We look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
My report was more than I expected. Very thorough
And informative. Thanks for the info
Hello Zeb,
Thank you so much for taking the time to share your experience, and for the fantastic 5-star review! We're thrilled to hear that your report exceeded your expectations and that you found it thorough and informative.
If you need anything else, please feel free to contact us anytime. Have a fantastic day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Thank you Job well done but i'm not able to access my police record
Hello Jennifer,
Thank you so much for your 5-star review! We're thrilled to hear that you appreciate our efforts. Please know that Police reports are not presumed to be open to the public, and can only be obtained from your local police department.
Nonetheless, we can provide you with Background Reports, Criminal Records, Court Records, and previously served/completed Arrests and warrants. If you would like to proceed, we can schedule a call as soon as you are free, or you can reach out via email at [email protected]. Rest assured, we’re here to help you.
We look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It said if i paid it would tell me the owner and it didn't
Hello Cecilia,
I’m sorry you did not find the information you were looking for. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the information exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I would love to improve your experience and assist you with your search. If you wish, we can schedule a call as soon as you are free, or you can reach out via email at [email protected]. Rest assured, we’re here to help you.
We look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The information needed is not in the report and therefore has no value.
Hello Leesa,
We sincerely apologize if we could not provide the owner of the vehicle you were searching for. The License Plate information you are trying to check might be restricted access under the Driver's Privacy Protection Act (DPPA) protection. We source data from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
Upon checking, I can see that you've reached out to customer service, and we have provided you with a refund. Please expect the funds to reflect in 3 to 5 business days. If you need further assistance, please don't hesitate to let us know. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Quick and easy to use, recommend for any business to use
Hello Brenda,
Thank you so much for taking the time to leave us a fantastic 5-star review! We're delighted to hear that you found our service quick and easy to use.
Recommendations like yours mean a lot to us, and we appreciate your support. If you need anything else, please feel free to contact us anytime. Have a fantastic day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Lucy,
Thank you for your review and I'm sorry we were not able to provide you with the information you needed. Please know that we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Additionally, everyone is welcome to do a Preliminary Search on our site for free. This will provide a preview of the possible results available when you subscribe to our services. Nonetheless, maintaining quality information requires fees for access, collections, updates, and sorting, which is why our reports are not free.
Please be advised that your account is active and will renew on December 23,2023. If you wish to cancel, please give us a call or send an email to [email protected]. Rest assured; we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ashley,
We sincerely apologize if you could not get the information you needed. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315