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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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Do not waste your money on this! They made it seem as if I paid for the membership that I would get them information of who owned the vehicle. They trick you into that they do not give you that information.
This website tricked me into paying for the membership and told me that if I paid for the membership I would get the exact info that I needed and it wide so it just came out Of my money!
It sucked! I got nowhere! I know the person was arrested twice and it said nothing!
Hello Stephanie,
Thank you for leaving a review and I'm sorry you're dissatisfied with the report you received. Please know that we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I went ahead and canceled the account. Rest assured, our company will no longer bill you. The payment made will allow you access until December 22,2023.
I would love to turn things around and make it right if I can. Please reach out to me at [email protected] or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
TImely and speedy. Much appreciate the professionalism shown.
I felt the site was safe and I would not receive any future emails if I did not request.
Hello Amy,
Thank you so much for taking the time to share your positive experience with our site! We're thrilled to hear that you found our website great, and easy to use, and appreciated the timely and speedy service.
We're delighted to know that you felt confident in the site's safety measures. Your kind words about professionalism mean a lot to us. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. Thank you for your kind words, and we look forward to serving you in the future.
Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I used the service but it did not contain any updated information about the person even though i know they moved.
Hello Mike,
Thank you for your review and I'm sorry our service did not satisfy your data needs. I understand how frustrating it must be not to get the updated information that you need. Please know that we source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured, we constantly update our information from time to time, so you can always check back for newly updated ones.
Please be advised that your account is active and will renew on December 21,2023. If you wish to cancel, please give us a call or send an email to [email protected]. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Doesn't give what they say, there is always another site
Hello George,
Thank you for taking the time to give us a review and we sincerely apologize if you could not get the information you needed. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I do see that we have forwarded a ticket to our research team. One of them will get back to you within 24 to 48 hours. If you need further assistance, please let us know. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
In your ad, you said discovered information on the email, I was requesting!
After payment, it was disclosed nothing found
Hello Steve,
Thank you for leaving a review and I'm sorry did not find the information you were looking for. I understand how frustrating it must be not to get the information that was promised. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end and I sincerely apologize, but I could not find any additional information on your request within our database. This may happen if the email address is under any of the following conditions:
(1) is a dummy/system-generated email;
(2) has been added to the Do Not Email List;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Additionally, we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I didn't get nothing of what I was under the impression of when I paid the 2.95 fee for 7 days trial wasn't happy at all they want to charge me more that's crazy
Bull$#*! company. Cancel my service it sucks and I received notification from you that you suck
Hello Kathy,
Thank you for sharing your feedback and I'm sorry our service did not meet your data needs. This is not the kind of experience we wanted you to have.
I forwarded your concern to one of our research specialists, who will look into this for you. You will receive an update today.
I also went ahead and processed the cancellation. Rest assured, our company will no longer bill you. The payment made will allow you access until December 18,2023. Rest assured; we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not enough car information, premium car check did not provide anything
Hello Samuel,
I appreciate you leaving a review, and I’m sorry you didn't get enough information on our website. Please know that we source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
Additionally, although premium reports will provide additional information, the availability of the data still depends on what was additionally gathered publicly.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Goofy people do goofy things to get attention because they felt all alone as a child
Hello Steven,
We appreciate you sharing your perspective. Your business means a lot to us, so if you ever have additional feedback, please don’t hesitate to reach out to us at [email protected] at your most convenient time. We look forward to assisting you with any of your concerns. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Your have to pay top get the information but then you have to pay to get the information you were told you paid for the first time. Total scam
Be better if this survey was not in the middle of my review.
Hello Frank,
Thank you for the 5-star review and we apologize for sending an early survey invite. We hope that you were able to find what you were looking for on the site. If not, please give us a call or send an email to [email protected], and we will be more than happy to help.
Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Got nothing out of the report. Title was from the original 2018 sale to a dealer with no info on owners, locations etc
Hello Nicholas,
Thank you for leaving a review and I'm sorry that we were not able to provide you with the information that you wanted. I understand how frustrating it must be not to get the information that you need.
I ran the search on my end and was also unsuccessful. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we were not able to provide the information, I went ahead and processed a refund of $ 9.95 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Show some fake vin search told me to purchase for more info so I did then it says can't find vin I am looking for
Hello Jermey,
Thank you for sharing your feedback and we sincerely apologize if you could not get the information you needed. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I do see that we have forwarded a ticket to our research team. One of them will get back to you within 24 to 48 hours. If you need further assistance, please let us know. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
A waste of $2.95 to tell me I need to get the from from Penndot anyway when all I'm trying to do is find the first 8 of my title number to get a replacement without paying $70 at the local title place.
Hello Eric,
Thank you for sharing your feedback and I'm sorry you did not find the information you were looking for. Please know that the title number is not part of our service. We can provide you with publicly available Car Title details, VIN/Plate ownership, and vehicle specifications.
I went ahead and refunded the fee of $ 2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email removed from our mailing list. Please let us know if there’s anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Sucks Sucks Sucks Sucks Sucks Sucks Sucks Sucks Sucks Sucks Sucks Sucks Sucks Sucks Sucks Sucks
Hello Mike,
Thank you for your review and I'm sorry you're not satisfied with our service. This is not the kind of experience we wanted you to have.
I would love to turn things around and make it right if I can. Please reach out to me at [email protected] or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Found the right person, right area, but no detailed address. Not helpful.
Hello Dave,
Thank you for sharing your feedback and I'm sorry our service did not satisfy your data needs. Please know that we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
Rest assured, we constantly update our information from time to time, so you can always check back for newly updated ones.
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The main reason I purchased this was for an address and instead I got nothing but useless vehicle specs.
Hello William,
Thank you for leaving a review and I’m sorry you did not find the information you were looking for. Please know that we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
I ran the search on my end and was also unsuccessful. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Since we were not able to provide the information, I went ahead and processed a refund of $ 9.95 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Please note your account is canceled so our company will no longer bill you. Rest assured, we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Just entered VIN and within seconds had the info I wanted about a vehicle. Since that was all I wanted, I cancelled account, which to my surprise was very easy and quick. I did not have to call a call center, wait, be subjected to several minutes of why I should keep subscription, just checked a couple of boxes online, got confirmation right away in my e-mail.
Hello Wayne,
Thank you for sharing your positive experience with our service! We're delighted to hear that you were able to obtain the information you needed quickly and efficiently by entering the VIN. We appreciate your feedback on the cancellation process. We're glad to hear that canceling your account was a hassle-free experience for you. We prioritize customer experience and satisfaction, and we're happy you're satisfied with our service.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Thank you for choosing our business!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I paid $10 for a premium report and I never received it.
Hello Ty,
I sincerely apologize for the inconvenience you've experienced, and I appreciate you bringing this to our attention. Upon checking, I can see that you've contacted customer service, and we have provided you with a refund. Please expect the funds to reflect in 3 to 5 business days. If you need further assistance, please don't hesitate to let us know. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Crystal,
I'm sorry to hear about your negative experience with our website, and I apologize for any confusion or frustration you may have encountered. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I can see that you were running a VIN search. I forwarded a request for the vehicle's owner's information to one of our research specialists, who will look into this for you. You will receive an update today.
Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315