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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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Need to be more upfront about what you get when you pay. Instead they trickle information and each step is more money, and then more money..
Just looking for owner info for a civil lawsuit. Told me exactly what i needed to know
Hello Dave,
Thank you for the awesome review! We truly appreciate you taking the time to share your experience with us. We always value our customers’ experiences and satisfaction, and your review makes us want to work harder.
If you need anything else, please feel free to contact us anytime. Have a fantastic day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Joey,
Thank you for taking the time to give us a review and we sincerely apologize if our service did not satisfy your data needs. We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
We would love to improve your experience and assist you with your search.
If you wish, we can schedule a call as soon as you are free, or you can reach out via email at [email protected]. Rest assured, we’re here to help you.
We look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was mislead. I put in a vin number in for a snowmobile trailer and it had this site said it had a full report, and had nothing!
Hello Ilona,
We sincerely apologize if you could not get the information you needed. I’ve checked and can see that you requested a report when you gave us a call. One of our researchers will reply in 24 to 48 hours. Please let us know if there’s anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I did a license plate search, paid to get more info and for what I paid, I had already found the results with a basic Google search. When you go to cancel, first they offer you 50% off every month and then when you say no, they offer you a year for the price of a month.
Hello Bethany,
Thank you for taking to time to leave a review and we sincerely apologize for any frustration and inconvenience this has caused you. This is not the kind of experience we wanted you to have. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, Premium Reports are optional add-on services only that are separate from your subscription. We have to pay a fee to access these extra and highly sensitive data, which is not available anywhere else. Nonetheless, you can exit the pop-up notification and continue the search without extra fees.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
We appreciate your feedback about the cancellation process and the offered discounts. We are continuously working to improve our services. Thank you again for bringing this to our attention. We hope to have the opportunity to serve you better in the future. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Pure crap, looking for someone by Lic plate and this thing charged me before it told me just the basic facts and not able to find who I was looking for... Why bother using this. Site at all?
Hello Geno,
Thank you for your feedback and I'm sorry our service did not meet your data needs. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
After a careful review of your account and search history, it appears that your premium VIN report was not generated. We sincerely apologize for the inconvenience this has caused you. Rest assured that we have added the premium vin report to your account and you can now start using it.
In the meantime, I forwarded your concern to one of our research specialists, who will look into this for you. You will receive an update today. If you have any other concerns, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Craig,
Thank you for sharing your feedback and I'm sorry we were not able to provide you with the information that you needed.
I can see here that you were running a search for a License Plate. I’ve tried searching for it on my end but was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Since we were not able to provide any information, I went ahead and processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I ordered the premium report, which seems to have 0 additional information. I was looking for the owner of a certain vehicle that is rotting away in a paid parking garage.
Hello Lukas,
I'm sorry that we were not able to provide you with the information that you wanted. After a careful review of your account and search history, it appears that your premium VIN report was not generated. We sincerely apologize for the inconvenience this has caused you.
Rest assured that we have added the premium vin report to your account and you can now start using it.
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was looking for the owner of the vehicle. Did not get the info. Cancelled the service.
Hello Marshall,
My sincere apologies that we could not provide you with the owner's information of the vehicle you were searching for. I can see that you have already reached out to customer service, and we tried to look for more information but were unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Please let us know if there’s anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Ellen,
Thank you for taking the time to give us a review and we sincerely apologize if our service did not satisfy your data needs. Please know that we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
I do see that we have forwarded a ticket to our research team. One of them will get back to you within 24 to 48 hours.
If you need further assistance, please let us know. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I paid $13 for reports to find name and address of previous owner. Well, $13 later. Your database informs me that there is no information on previous owners:
Hello Oleg,
I appreciate you leaving a review and my sincere apologies that we were not able to provide you with the vehicle's previous owner's information. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I ran the search on my end and was also unsuccessful. It could be that the license plate might/VIN be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I went ahead and processed the cancellation and you will not see any future charges from us. I also refunded 2 amounts $ 9.95. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Great place to start when looking for your personal history. Especially when applying for new jobs.
Hello Heather,
Thank you for taking the time to share your positive experience! We're delighted to hear that you found our service easy and affordable. It's great to know that our service has helped explore your personal history, especially in the context of job applications.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I purchase because it stated i would be able to see any liens and in the actual report it did not i had to purchase something else
Hello Annel,
We sincerely apologize if you could not get the information you needed. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can simply exit out of the pop-up notification, and it will continue to run the search without any additional fees.
Nonetheless, I forwarded your concern to one of our research specialists, who will look into this for you. You will receive an update today.
If you have any other concerns, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I paid extra for Premium results and I know more information than the site can even provide. Don't waste the money.
Hello Crystal,
Thank you for your feedback and we’re sorry that you were dissatisfied with the report you received. Please know that although premium reports will provide additional information, the availability of the data still depends on what was additionally gathered publicly.
Additionally, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Since we were not able to provide additional information, I went ahead and processed a refund of $ 15.00 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Prem,
Thank you for sharing your feedback and I'm sorry our service did not satisfy your data needs. Please know that we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured; we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I signed up to get a lein check on the title and it doesn't show it
Hello Thomas,
We appreciate you leaving a review and I'm sorry you did not find the information you were looking for. Please know that we source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
I can see that you’ve reached out to our customer service and were given a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Kendon,
I'm sorry about the inaccuracies in the report you received. Please know that as a public records provider, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
Regarding your refund request, we need to check for eligibility before we can issue a refund. I’ll have our research experts do a deep-dive, extensive search. If, in any case, the result fails to satisfy your needs, we will gladly process the refund.
Please reach out to me at [email protected] or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Pure scam don't even bother paying if you are looking at a cellphone number
Hello Maryam,
Thank you for leaving a review and I’m sorry you did not find the information you were looking for. I understand how frustrating it must be not to get the information that you need.
I have also searched on my end to see if I could help yield the results for the phone number you were searching for and I sincerely apologize, but we were unable to find any additional information on your request within our database.
This may happen if the phone number is under any of the following conditions:
(1) is a dummy/system-generated number;
(2) has been added to the Do Not Call List;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we were not able to provide any information, I went ahead and processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Didn't have the info I need for the car I was looking up
Hello Carmelita,
Thank you for taking the time to give us a review and we sincerely apologize if you could not get the information you needed. I ran the search on my end and was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we were not able to provide any information, I went ahead and processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was desperate to get an address of someone. Got addresses for USA names the same yet nothing for AU
Hello Susan,
I appreciate you leaving feedback and I'm sorry you're dissatisfied with the report you received. Please know that we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured, we constantly update our information from time to time, so you can always check back for newly updated ones.
Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Patrick,
Thank you for taking the time to give us a review and we sincerely apologize if you could not get the information you needed. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the information exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
We would love to improve your experience and assist you with your search. If you wish, we can schedule a call as soon as you are free, or you can reach out to us via email at [email protected]. Rest assured, we’re here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315