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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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CHARGED FOR TRIAL THAT DOES NOT RETURN ANY ADDITIONAL INFORMATION. THEN THERE IS A REQUEST FOR AN ADDITIONAL CHARGE OF $9.95 WITH NO NARRATIVE ON WHAT YOU GET. WHAT'S NEXT IF WE PAY THE $9.95 AT THE NEXT WINDOW - YET ANOTHER CHARGE? WHAT A DISAPPOINTMENT.
Very accurate and detailed report. Thank you info tracer
Hello Athanasios,
Thank you for taking the time to share your positive feedback! We're thrilled to hear that you found our report accurate and detailed. It is our goal to provide valuable information, and it's great to know that we met your expectations.
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Didn't provide owner names like the website advertised
Hello Lenora,
My sincere apologies that we could not provide you with the owner's name of the vehicle you were searching for. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I can see that you have already reached out to customer service and were given a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Just ok. Needed to know address of vehicle.
Seeing vehicle fo sale I need address.
Hello Gary,
Thank you for leaving a review and I'm sorry you did not find the information you were looking for. Please know that we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Nonetheless, I forwarded your concern to one of our research specialists, who will look into this for you. You will receive an update today.
If you have any other concerns, please do not hesitate to contact us at your most convenient time. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The website told me I was going to receive information that I did not receive after paying the fee.
Hello Eric,
We sincerely apologize if you could not get the information you needed on our website. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I looked up information based on a VIN #, but the person that holds the title doesn't show up, so it's a wasted search.
Hello Nicko,
Thank you for leaving a review and my sincere apologies that we could not provide you with the owner's information of the vehicle you were searching for. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I forwarded your concern to one of our research specialists, who will look into this for you. You will receive an update today.
If you have any other concerns, please do not hesitate to contact us at your most convenient time. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
N/AN/AN/AN/AN/AN/AN/AN/AN/AN/AN/AN/AN/AN/AN/AN/AN/AN/AN/AN/A
Hello Donne,
Thank you for your review. We would love to hear more about your experience, and we can use your valuable feedback to deliver an even better experience next time!
Please reach out to our Voice of Customer Team at [email protected] with any further comments or suggestions you wish to share.
Again, thank you for taking the time to review our business!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I want to cancel my subscription... Info I needed was t there even though they said it would be
Hello Heath,
Thank you for sharing your feedback and I'm sorry you did not find the information you were looking for. I understand how frustrating it must be not to get the information that you need. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Nonetheless, I went ahead and canceled the account. Rest assured, our company will no longer bill you. The payment made will allow you access until January 12,2024.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
When I first entered the number I was looking for, their page said they had all information on this number and they would give it to me after I paid a fee. I paid my fee and then clicked "get information" and their page then said they had no information on this number.
This is false advertising and they should refund any person when they do not deliver on what they promise.
Massive scam. Walk away.
Hello Naomi,
I appreciate you leaving feedback and we sincerely apologize if you could not get the information you needed. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results for the phone number you were searching for but I could not find any additional information on your request within our database.
This may happen if the phone number is under any of the following conditions:
(1) is a dummy/system-generated number;
(2) has been added to the Do Not Call List;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we were not able to provide any information, I went ahead and processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I paid for a premium report that did not include all the information that was supposed to be included. I was told hen trying different look ups to confirm this was a legitimate site & my account was locked. I did not find what I needed and feel like I wasted my money.
Hello Jo,
Thank you for taking the time to leave us a review and we sincerely apologize for any inconvenience this has caused you. Please know that although premium reports will provide additional information, the availability of the data still depends on what was additionally gathered publicly. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
Upon checking, one of our team members emailed asking for information and steps to reinstate your account and continue your searches.
We look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Devon,
We’re truly sorry for the inconvenience this has caused you. Upon checking our records, it appears that your account was charged 2 times for the premium VIN report as a result of an unanticipated error.
To fix this, we have issued a refund of $9.95 for the duplicate charges, and you should receive it within 3-5 business days.
Additionally, a search credit has been added to your account so you can rerun a search for the premium vin report.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
You get the subscription then have to pay for the premium reports 9.95 then 15 bucks each. No thanks
Hello Jestina,
Thank you for taking the time to leave us a review and I'm sorry our service did not satisfy your data needs. Please know that the notifications regarding additional fees of $9.00-$25.00 for the Premium Reports are optional add-ons only. You can simply exit out of the pop-up notification, and it will continue to run the search without any additional fees.
I would love to turn things around and make it right if I can. Please reach out to me at [email protected] or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Did not have requested information in the product even after I paid for the premium report. Rip off
Hello Anthony,
Thank you for your review and I'm sorry you did not find the information you were looking for. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, although premium reports will provide additional information, the availability of the data still depends on what was additionally gathered publicly.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Didn't even give up to date information you can pull from the web yourself totally a waste of time and money
Hello Heidi,
Thank you for sharing your feedback and we’re sorry your experience didn’t match your expectations. Please know that we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I can see that you’ve reached out to our customer service and were given a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I had expected more information but I did not get it. Only wanted a report not a subscription.
Hello Elaine,
I'm sorry our service did not meet your data needs. I understand how frustrating it must be not to get the information that you need. Please know that we source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I signed up to get the lien report and it is not on the report. Information pulled is on the appraisal district website.
Hello Mark,
Thank you for taking the time to give us a review and we sincerely apologize if you could not get the information you needed.
I do see that we have forwarded a ticket to our research team. One of them will get back to you within 24 to 48 hours. If you need further assistance, please let us know. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
When looking for a title report, the advertising ran by the website claimed that by entering a license plate number you obtain not only a title report, but owner records. However instead of providing a report the website requests that you subscribe to their "7 day trial service" to access the report and never provides you with actual owner information.
Hello Dimitar,
We appreciate you leaving feedback and I'm sorry we could not provide you with the owner's information of the vehicle you were searching for. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results for the License Plate/VIN you were searching for, but I was unsuccessful. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Since we were not able to provide the information, I went ahead and refunded the fee of $ 9.95. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was lookimg for lienholder as advertised, took 5 minutes and my money, thevresult did not produce what I requested.
Hello Roger,
Thank you for sharing your feedback and I'm sorry you're dissatisfied with the report you received. I understand how frustrating it must be not to get the accurate information that you need. Please know that as a public records provider, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured, we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I paid for the trial and then the upgrade. Neither report had the information I needed.
Hello Robert,
We appreciate your feedback, and we’re sorry you were not satisfied with the report. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the information exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
We would love to assist you and improve your experience. Please give us a call or send us an email at [email protected]. We look forward to hearing from you! Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Very great website, I found important information.
Hello Alexander,
Thank you for leaving us a wonderful review. We’re happy that you were satisfied with our service and the report. We work hard to meet expectations like yours, and we’re glad we succeeded. The whole team will be pleased to read what you wrote.
If you need anything else, please feel free to contact us anytime. Have a fantastic day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Bruce,
Thank you for taking the time to leave us a review and we apologize for the confusion and for any inconvenience this has caused. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, the notifications regarding additional fees of $9.00-$25.00 for the Premium Reports are optional add-ons only. You can simply exit out of the pop-up notification, and it will continue to run the search without any additional fees.
I do see that we have forwarded a ticket to our research team. One of them will get back to you within 24 to 48 hours. If you need further assistance, please let us know. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315