InfotracerReviews 29,994

Hello Daniel,

Thank you for leaving a review and we sincerely apologize for any frustration and inconvenience this has caused. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can simply exit out of the pop-up notification, and it will continue to run the search without any additional fees.

I can see that you’ve reached out to our customer service to cancel and I can confirm that your account is canceled. Rest assured, our company will no longer bill you. If you need further assistance, please don't hesitate to contact us. Have a nice day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hello Dawn,

Thank you for reaching out. I understand the need for you to cancel and we are sad to see you go. I can confirm that your account is canceled. Rest assured, our company will no longer bill you. The payment made will allow you access until January 16,2024.

If you need further assistance, please don't hesitate to contact us. Have a nice day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hello Phillip,

Thank you for taking the time to leave a review and I'm sorry you're dissatisfied with the report you received. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.

I can see that you have already reached out to customer service, and one of our research specialists tried to look for more information but was unsuccessful. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.

I went ahead and refunded the fee of $ 2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email removed from our mailing list. Rest assured; we will continue to improve our service. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hello LaPrell,

Thank you for taking the time to leave a review and my apologies for the frustration and inconvenience this has caused.

We appreciate you bringing this to our attention, and we'll work on improving the clarity of our communication regarding the delivery of title information.

I forwarded your concern to one of our research specialists, who will look into this for you. You will receive an update today. If you have any other concerns, please do not hesitate to contact us at your most convenient time. Have a great day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hello Joseph,

Thank you for your positive feedback! We're delighted to hear that you had a great experience with our service. We prioritize customer experience and satisfaction, and we're pleased that we met your expectations.

If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hello Michael,

Thank you for sharing your feedback and I'm sorry our service did not meet your data needs. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.

Upon checking our records, it appears that your account was charged 2 times for the premium VIN report as a result of an unanticipated error. We’re truly sorry for the inconvenience this has caused you. To fix this, we have issued a refund of $9.95 for the duplicate charge, and you should receive it within 3-5 business days. Additionally, a search credit has been added to your account so you can rerun a search for the premium vin report.

I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.

I look forward to hearing from you. Have a great day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hello Deborah,

Thank you for taking the time to share your experience. We're glad to hear that you found the information provided to be informative. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hello Luke,

Thank you for taking the time to give us a review and we sincerely apologize if you could not get the information you needed. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.

Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can simply exit out of the pop-up notification, and it will continue to run the search without any additional fees.

I do see that we have forwarded a ticket to our research team. One of them will get back to you within 24 to 48 hours. If you need further assistance, please let us know. Have a great day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hello Samuel,

Thank you for taking the time to leave a review and we sincerely apologize for any confusion or frustration you may have experienced. Please know that we source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.

To learn more about where we get data from, please visit https://infotracer.com/faq/.

Upon checking our records, it appears that your account was charged 3 times for the premium VIN report as a result of an unanticipated error. We’re truly sorry for the inconvenience this has caused you.

To fix this, we have issued a refund for 2 amounts of $9.95 for the duplicate charges, and you should receive it within 3-5 business days.

Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hello Chris,

Thank you for leaving a review and I'm sorry we were not able to provide you with the information that you needed. I understand how frustrating it must be not to get the information that you were promised. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists and is just a preview of the possible results available once you've subscribed to our services.

I can see that you were running an email search and I sincerely apologize but we were unable to find any additional information on your request within our database. This may happen if the email address is under any of the following conditions:

(1) is a dummy/system-generated email;
(2) has been added to the Do Not Email List;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.

Since we were not able to provide any information, I went ahead and processed the cancellation of your account. I also refunded the fee of $ 2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email removed from our mailing list. Rest assured; we will continue to improve our service. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hello Carlitos,

I'm sorry our service did not satisfy your data needs. This is not the kind of experience we wanted you to have. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.

I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.

I look forward to hearing from you. Have a great day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hello Leif,

Thank you for sharing your feedback and my apologies for the confusion and for any inconvenience this has caused you. Please know that everyone is welcome to run a preliminary search for free, and this will provide a preview of the possible results available when you subscribe to our services. Nonetheless, maintaining quality information requires fees for access, collections, updates, and sorting, which is why our reports are not free.

I can see that you were running a search for a License Plate and VIN. I have also searched on my end to see if I could help yield the results for the License Plate/VIN you were searching for, but I was unsuccessful. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.

To learn more about where we get data from, please visit https://infotracer.com/faq/.

Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hello Eric,

We appreciate you taking the time to leave a review and I'm sorry we were not able to provide you with the vehicle's owner's information. Please know although premium reports will provide additional information, the availability of the data still depends on what was additionally gathered publicly. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.

I ran the search on my end and I sincerely apologize but I could not find any additional information on your request within our database. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.

Since we were not able to provide any information, I went ahead and processed a refund of $ 9.95. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hello Stephanie,

Thank you for leaving a review and I'm sorry our service did not meet your data needs. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.

I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.

I look forward to hearing from you. Have a great day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hello Steven,

I appreciate you leaving a review and my sincere apologies that we could not provide you with the owner's information of the vehicle you were searching for. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can simply exit out of the pop-up notification, and it will continue to run the search without any additional fees.

I ran the search on my end and was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.

To learn more about where we get data from, please visit https://infotracer.com/faq/.

Please be advised that your account is active and will renew on January 15,2024. If you wish to cancel, please give us a call or send an email to [email protected]. Have a nice day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hello Gerrit,

Thank you for sharing your positive experience with us! We're thrilled to hear that our website was able to assist you in finding the necessary VIN information for the vehicle part you were looking to purchase. Our team is dedicated to providing valuable and efficient service, and it's always rewarding to know when we've met our users' needs.

If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!

Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hello Lawrence,

We appreciate you leaving feedback and sincerely apologize if you could not get the information you needed. As a public records provider, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.

Regarding your refund request, we need to check for eligibility before we can issue a refund. I’ll have our research experts do a deep-dive, extensive search. If, in any case, the result fails to satisfy your needs, we will gladly process the refund.

Please reach out to us at [email protected] or call us. We look forward to hearing from you. Have a great day ahead, and stay safe.

Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hello Joel,

We apologize for the inconvenience you've experienced, and we understand the frustration that can arise from technical issues. I processed a refund of $19.90 ( 2 Single Premium VIN Report). Please allow 3-5 business days for the refund to process. I have also sent you the paid premium report you were looking for, kindly the email connected to the account.

Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!

Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hello Scott,

We're sorry to hear about your less-than-satisfactory experience, and we appreciate you taking the time to share your feedback. Upon checking, I can see that you've reached out to customer service to cancel your account and also we have provided you with a refund. Please expect the funds to reflect in 3 to 5 business days. If you need further assistance, please don't hesitate to let us know. Have a great day ahead, and stay safe!

Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315