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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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I cancelled my membership & you still took money from my account! You need to refund my money or I am contacting the BBB..
Hello Christine,
We apologize for any inconvenience this has caused you.
After reviewing your account thoroughly, your account is still active and no cancellation request was made before the end of your trial subscription, which is why the monthly fee was automatically charged. Kindly let us know if you recall the date of the cancellation and the method you used to cancel so we can investigate this further.
Nonetheless, your account has been canceled, and since you haven't used the service beyond the trial, we issued a refund of $ 24.95. Please allow 3-5 business days for the funds to be placed back into your account.
Considering the refund, please be advised that you have been removed from our email listings and your login has been deactivated.
Please let us know if there’s anything else we can help you with. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Charged 10 bucks for a "premium" vin report and got nothing
Hello Henry,
We are sorry to hear you encountered difficulty while attempting to utilize our Premium VIN Report. This is not the experience we want for our customers.
I added a Premium VIN search credit to your account so you can rerun a search for the Premium Vin report. Rest assured, our Technical Support Team is investigating the issue, and a resolution will be implemented soon.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Locator has wrong city and address not on Google maps. Charged in US when I searched in Canada
Hello Larry,
Thank you for your feedback and I'm sorry about the inaccuracies in our report. I understand how frustrating it must be not to get the accurate information that you need. Please know that we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Regarding your billing concern, I want to help and investigate this further. Please reach out to me at [email protected] or give me a call at +1 833-922-2315 so I can turn things around.
I look forward to hearing from you.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This website did not provide my title information. There is a lot of paperwork that has to be completed before I can receive the info. This website also makes you sign up for a monthly reoccurring fee. I will not be using this website again.
Hello Daisy,
Thank you for taking the time to leave a review and I'm sorry that we were not able to provide you with the information that you wanted. I understand how frustrating it must be not to get the information that you need.
We apologize for the confusion with the subscription process. Please know that you will only be charged with the monthly subscription if there's no cancellation before the trial subscription ends which will be on January 19,2024, in your case. If you wish to cancel the subscription, you can give us a call or send an email to [email protected].
I forwarded a request for the Title Record of the vehicle you were searching for to one of our research specialists, who will look into this for you. You will receive an update today. If you have any other concerns, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I had a very pleasant and relaxing time reading up on the very people who I needed to check out and make sure theyre on point and truthful about their past. Thank you!Very quick very convenient very easy!
Hello Dave,
Thank you for the awesome review! We're thrilled to hear about your positive experience! It's great to know that you found the process quick, convenient, and easy and that you were able to gather the information you needed.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Revealing but inaccurate. Traced myself. Might try others.
Hello Nigel,
Thank you for the 4-star review, Nigel! We're sorry to hear about the inaccurate information in our report. Please know that we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I would love to turn things around and make it right if I can. Please reach out to me at [email protected] or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Only info given is the base info you can get for free. When you click on the extra info it wants you to fill out request and send into to other places
Hello Timothy,
Thank you for taking the time to leave us a review and I'm sorry our service did not meet your data needs. Please know that we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
Additionally, Premium Reports are optional add-on services only that are separate from your subscription. You can exit the pop-up notification and continue the search without extra fees.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Purchased the lowest grade and didn't get the owner details
Hello Ryan,
I appreciate you leaving feedback and my sincere apologies that we were not able to provide you with the vehicle's owner's information.
I ran the search on my end and was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Please be advised that your account is active and will renew on January 17,2024. If you wish to cancel, please give us a call or send an email to [email protected]. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I took you site to get a mug shot as advertised. But unable to do so
Hello Sophie,
We appreciate you leaving a review and I'm sorry we were not able to provide you with the information that you wanted. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, we source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
I would love to turn things around and make it right if I can. Please reach out to me at [email protected] or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Pretty impressive thus far. But it's been only 3 days
Hello Steven,
Thank you for your positive feedback. We're thrilled to hear that you've found the experience impressive thus far. We hope that your positive impression deepens as you continue to explore and use our service.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I didn't receive results I was looking for - even for a person that I know had a criminal record. Also, it forces you to pay extra for a premium report on someone. So you pay a monthly fee, and then if you want to find more information you pay $19.95 for that one lookup, which didn't return anything.
Hello Ellen,
Thank you for sharing your feedback and I'm sorry you did not find the information you were looking for. I understand how frustrating it must be not to get the information that you need. Please know that we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can simply exit out of the pop-up notification, and it will continue to run the search without any additional fees.
Nonetheless, I refunded the fee of $ 15 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days.
I still would love to turn things around and make it right if I can. Please reach out to me at [email protected] or give me a call at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The company lies about the information they will provide customers
Hello Kenia,
We're sorry to hear about your dissatisfaction with our service. This is not the kind of experience we wanted you to have. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Juan,
We sincerely apologize for the inconvenience you've experienced with our service. Upon checking, I see that you haven't used your services yet. Although the preliminary search previews the possible results once you purchase the service, you will still need to log on to the official website, www.infotracer.com to run searches. Log in now and utilize your account.
I can also help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Only used for 5 minutes and was locked out!. I sent an email but nothing back yet.
Hello Jeremie,
Thank you for bringing this to our attention and we apologize for any inconvenience this has caused. I can see that we have reinstated your account already, and you can now run searches.
Please be advised that your account is active and will renew on January 17,2024. If you wish to cancel, please give us a call or send an email to [email protected]. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
False advertising, it said I would have paid for access to all records. Out over 10 record file, I only received 4 records. Such phone number, resident, criminal report, and a few friends.
This is a completely false advertisement, very deceptive, and unlawful. I want to cancel my subscription, with a full refund.
Hello Andre,
Thank you for sharing your feedback and I'm sorry our service did not satisfy your data needs. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, we source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
I went ahead and refunded the fee of $ 2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email removed from our mailing list. Rest assured; we will continue to improve our service. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Upon entering the VIN, the website says it found the vehicle with plenty of different types of information. Once I paid, the website can no longer find that vehicle!
Hello Fadi,
Thank you for leaving your feedback and I'm sorry you did not find the information you were looking for. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results for the VIN you were searching for, but I was unsuccessful. It could be that the VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Since we were not able to provide any information, I went ahead and processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email removed from our mailing list. Rest assured; we will continue to improve our service. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It is not informative or extensive as promised. I should've known it was gonna be that way. I paid for premium and it didn't give me the information is promised.
Hello Stephanie,
We appreciate you taking the time to leave a review and I'm sorry our service did not satisfy your data needs. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, please know that although premium reports will provide additional information, the availability of the data still depends on what was additionally gathered publicly. We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I went ahead and refunded $ 15 for the premium report. Please expect the funds to reflect in 3 to 5 business days. Please note that your account is active and will renew on January 17,2024. If you wish to cancel, please give us a call or send an email to [email protected]. Rest assured, we are working on improving our services. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Signed up to access the full report about an email address that yielded a large amount of information. After signing up and paying for subscription, couldn't access the report so did the search again as logged in member and apparently there's not a single piece of information and the search had zero results. Did this at least half a dozen times and the same thing. Back on the page where I wasn't signed in and had initially found the information, did another search and all the info is there but if I sign in, it's not there. To access the report on the page I could see there were results, I'd have to sign up but as soon as I did, the report is gone. Requested assistance multiple times and just got bull$#*! confirmation emails. Tried to live chat with customer support and the chat is immediately ended before anything is typed by either of us. The results I needed were time sensitive and the confirmation emails say they'll contact me sometime in the next 2 days. Paid for multiple subscriptions, no accessible reports even tho there's numerous results, membership removes those results somehow, no actual customer support and wasted hours of my time that couldn't be afforded and got absolutely nothing from this shambolic site and paid service apart from white-hot rage and multiple subscriptions to cancel before they charge me again for providing absolutely nothing other than a complete waste of time the false premise of important information. $#*!ing useless…
Hello R. G.,
We sincerely apologize for the frustrating experience you've had with our service. We understand the frustration caused by the delayed responses and premature chat terminations and this is not the kind of experience we wanted you to have. Rest assured, we are taking steps to address these shortcomings in our customer support system.
Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results for the email address you were searching for, and I sincerely apologize, but we were unable to find any additional information on your request within our database. This may happen if the email address is under any of the following conditions:
(1) is a dummy/system-generated email;
(2) has been added to the Do Not Email List;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we were not able to provide any information, I went ahead and processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email removed from our mailing list. Rest assured; we will continue to improve our service. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not the best paid money for no information. After paying it provided everything I already got for free.
Hello Jennifer,
I appreciate you leaving feedback and I'm sorry our service did not satisfy your data needs. I understand how frustrating it must be not to get the information that was promised. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Robert,
I'm sorry you're not satisfied with our service. This is not the kind of experience we wanted you to have. Please know that as a public records provider, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Please be advised that your account is active and will renew on January 19,2024. If you wish to cancel, please give us a call or send an email to [email protected]. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315