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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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Paid for more info but it was just organized better and gave me stupid stats about the vehicle rather than ownership
Hello James,
Thank you for taking the time to give us a review and my sincere apologies that we could not provide you with the owner of the vehicle you were searching for. Please know that we source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
I forwarded your concern to one of our research specialists, who will look into this for you. You will receive an update today.
If you have any other concerns, please do not hesitate to contact us at your most convenient time. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The information regarding address provided was out of date, e.g. the location was out of date as the person had moved interstate a few years ago, which is why we lost touch and I thought I would get her current address not a vague location that was wrong..
Hello Shan,
Thank you for sharing your feedback and I'm sorry you're dissatisfied with the report you received. Please know that we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured, we constantly update our information from time to time, so you can always check back for newly updated ones.
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
When you sign up for information you get very little, then your asked to subscribe to the premium package to get anything. Total waste of time!
Hello Michael,
I'm sorry our service did not meet your data needs. Please know that we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
Additionally, Premium Reports are optional add-on services only that are separate from your subscription. You can exit the pop-up notification and continue the search without extra fees.
I can see here that you were running a search for a License Plate. I’ve tried searching for it on my end but was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Please note that your account has been canceled. Rest assured, our company will no longer bill you. The payment made will allow you access until January 22,2024. Rest assured; we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The site is very misleading and wants you to jump through a ton of subscription services to get the desired information
Hello Jason,
I appreciate you leaving feedback and my sincere apologies for any frustration or confusion this has caused you. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can simply exit out of the pop-up notification, and it will continue to run the search without any additional fees.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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Hello Angel,
Thank you for your review. We would love to hear more about your experience, and we can use your valuable feedback to deliver an even better experience next time!
Please reach out to our Voice of Customer Team at [email protected] with any further comments or suggestions you wish to share.
Again, thank you for taking the time to review our business!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I reverse searched an email address and the results said that I could pay a dollar for a temporary seven days to be able to review the file because they had found results from my search and they had a name and an address for the email. As soon as I paid the email address, I came up with zero results so I currently hate your Internet programming. Whoever's in charge of default lies that come up, you should make him personally pay me that dollar back, it might not be a lot, but it was the last dollar I had, and I really needed that information due to an identities after crisis. But now you have the dollar and whoever you are, even if it's computer, I bet you're smart enough to answer back now, you suck in your thieves, and I happen to be very, very very very spiteful. For some reason that's just how I was born and I'm just pissed off enough to spend the rest of my $#*!ing life dedicating, a life of research to find out how to recode the damn system myself so if there's no results then it says there's no results and then no one pays and then it gets lied to you $#*!ing thieves. I blame others who breast-fed their kids until they are 10 years old, because they grew up to be people who programmed this kind of $#*!. Peace.
Hello Amanda,
We appreciate you leaving a review and I’m sorry you did not find the information you were looking for. I understand how frustrating it must be not to get the information that was promised. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Upon checking, one of our team members emailed asking for information and steps to reinstate your account and continue your searches.
We look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
No new info revealed on the report.
You did not even knnow tjat the car had been exported to Norway.
Hello Yngryd,
Thank you for taking the time to leave us a review. Please know that all customers are welcome to run a preliminary search. The preliminary search accesses people's databases to verify that the person exists in the United States. This information is provided as reference material only. Search results obtained from the Preliminary Search may not match the search results obtained in the member's area based on the same search parameters.
We also want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call as soon as you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Just need to check insurance values for a vehicle I wanted to buy and wanted to verify the ViN #. This was quick, easy and inexpensive! The service is great.
Hello Becky,
Thank you for taking the time to share your positive experience with us! We're delighted to hear that our service made it quick, easy, and cost-effective for you. Providing efficient and valuable assistance to our users is our top priority, and we're thrilled we could meet your expectations.
If you ever have more questions or if there's anything else we can assist you with, please feel free to reach out. We appreciate your feedback and your trust in our service. Have a fantastic day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Don't waste your money. They do not provide the info their ads say they do.
Hello Ben,
I’m sorry you did not find the information you were looking for; please know all customers are welcome to run a preliminary search. The preliminary search is provided as reference material only. It concludes that the information exists, but the availability of the report depends on whether it is publicly displayed or tagged as private/confidential. Our disclaimer provided a clear explanation about this on the landing page of the website.
We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call as soon as you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Just because you guys know what your doing and because of that was able to tell my date was a criminal
Hello Jonathan,
Thank you for sharing your positive experience with us. We're glad our service was able to provide you with the information you needed. We take pride in our commitment to accuracy and reliability, and it's rewarding to know that we can assist you in making informed decisions.
If you have any more questions or if there's anything else we can help you with, please don't hesitate to reach out. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I payed for a premium report and the first time I clicked submit payment it didn't show anything so I clicked it again and nothing so I got charged twice just to not get the full report I was paying for.
Hello Tatiana,
We sincerely apologize for the inconvenience you've experienced, and we appreciate your patience. I went ahead and processed a refund for the duplicate amount of $9.95, please allow 3-5 business days for the refund to process.
We want to turn things around and assist you in getting the information you need at no extra cost. If you wish, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Papa,
Thank you for taking the time to leave us your feedback. We offer free reports through a 7-day trial to anyone who signs up, and on our checkout page, we state that customers are purchasing a trial that ends in seven days. It also states that it will automatically enroll into a subscription to be billed monthly for $24.95 if the customer does not cancel during the trial. We provide an Order Summary on the checkout page with a checkbox for the customer to acknowledge they read our Terms of Service and Billing Terms, as well.
Our Terms of Service are also available at https://members.infotracer.com/terms.
We want to turn things around and assist you in getting the information you need at no additional cost. If you wish, we can schedule a call as soon as you are free, or you can contact us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It's ok, but you should provide address of registered owner without charging additional fees.
Hello Maria,
Thank you for taking the time to give us a review. Premium Reports are optional add-on services only that are separate from your subscription. You can exit the pop-up notification, which will continue running the search without additional fees.
We want to turn things around and assist you in getting the information you need at no additional cost. If you wish, we can schedule a call as soon as you are free, or you can contact us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
If you're looking for a quick way to get information legally. I need it fast. And this is most definitely the service you need to use!
Hello,
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that our service met your need for quick and legal information. Our team is dedicated to providing excellent customer service, and it's wonderful to know that our efforts have made a positive impact.
If you ever have more questions or if there's anything else we can assist you with, please feel free to reach out. Your satisfaction is our priority, and we're here to help.
Thanks again for your kind words and for choosing our service!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Your websites states that with the purchase of $2.95, I get Title records, Vehicle owner, etc. But after paying $2.95, I only get the vehicle information and instructed to pay an additional $9.95 to get the information previously stated. Your service in my opinion is fraudulent and deceptive. I am disputing the charges with my bank and reporting this transaction to the BBB.
Hello Monty,
Thank you for taking the time to leave us a review. I'm sorry we could not provide additional information about the vehicle you were searching for. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Please know that Premium Reports are optional add-on services only that are separate from your subscription. You can exit the pop-up notification, which will continue running the search without additional fees.
I have also searched on my end to see if I could help yield the results for the License Plate/VIN you were searching for, but I was unsuccessful. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Since we were not able to provide the information, I went ahead and refunded the fee of $ 2.95. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Looking for a specific license plate and there were no hits. What your site seems to have is only for motorized vehicles. Need to include Multi Year plates
Hello Len,
We appreciate you leaving feedback and I'm sorry we could not provide additional information about the vehicle you were searching for. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not our control.
I have also searched on my end to see if I could help yield the results for the License Plate/VIN you were searching for, but I was unsuccessful. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Since we were not able to provide the information, I went ahead and refunded the fee of $ 2.95. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Looking to see who its registered to and insurance carrier
Hello Michael,
We appreciate you leaving feedback and I'm sorry we could not provide additional information on the vehicle you were searching for. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not our control.
I have also searched on my end to see if I could help yield the results for the License Plate/VIN you were searching for, but I was unsuccessful. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured, we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Website isn't that great... piece of $#*! actually. I thought I could get title information, but all is says is fill out paper and send to government. All the other $#*! you provide I already found online.
Hello Jason,
Thank you for leaving a review and I'm sorry you did not find the information you were looking for. Please know that we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
I forwarded your concern to one of our research specialists, who will look into this for you. You will receive an update today. If you have any other concerns, please do not hesitate to contact us at your most convenient time. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Luis,
Thank you for your review. Your business means a lot to us, so if you ever have additional feedback, please don’t hesitate to reach out to us at [email protected] at your most convenient time. We look forward to assisting you with any of your concerns. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Eddie,
Thank you for the 5-star review! Your business means a lot to us, so if you ever have additional feedback, please don’t hesitate to reach out to us at [email protected] at your most convenient time. We look forward to assisting you with any of your concerns. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315