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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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I paid the 9.95 for the premium report but didn't receive an updated report. The web page keeps on prompting asking for another 9.95 payment which I was afraid to click. Please refund my 9.95.
Advertised lots of available info, yet provides only basic nonsense upon purchase
Hello Hello T.,
We appreciate you taking the time to leave a review and I'm sorry our service did not satisfy your data needs. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I can see that you were running a search for a License Plate. I’ve tried searching for it on my end but was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was assaulted by someone and got the plate but nothing else. The website says owner information available. Typical bait and switch with no useful information.
Hello Pat,
I'm sorry to hear about your experience. I understand how frustrating it must be not to get the information that was promised. Please know all customers are welcome to run a preliminary search. The Preliminary Search accesses people’s databases to confirm that the information exists in the United States. It may not match the search results obtained in the member’s area based on the same search parameters.
I’ve tried searching for it on my end but was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I went ahead and refunded the fee of $ 9.95 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Please note that your account is active and will renew on January 24,2024. If you wish to cancel, please give us a call or send an email to [email protected]. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I went online before signing up, it showed it found a bunch of things and I needed to sign up to get the full report. Once I signed up, it said nothing could be found...
Hello Nghia,
We appreciate you leaving feedback. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results for the email address you were searching for, but I could not find any additional information on your request within our database. This may happen if the email address is under any of the following conditions:
(1) is a dummy/system-generated email;
(2) has been added to the Do Not Email List;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured; we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Listed the information I could access but once I purchased it said I could only view that in premium so I had to pay more. Then said no info under the category I wanted. I spent nearly $15 to not get what I needed.
Hello Liv,
Thank you for sharing your feedback and I'm sorry we were not able to provide you with the information that you needed. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can simply exit out of the pop-up notification, and it will continue to run the search without any additional fees.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Your company came up when I searched for a way to get title number for a car. Your results did not show it. I cannot get a duplicate title without the number. My title was lost. I am frust.
Hello Rae,
We sincerely apologize for any inconvenience this has caused you. I understand how frustrating it must be not to get the information that you need. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Please know that the title number is not part of our service. We can provide publicly available Car Title details, VIN/Plate ownership, and vehicle specifications.
Since we were not able to provide the information, I went ahead and processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email removed from our mailing list. Rest assured; we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I payed 3 euros and you don't even have the model information..
Hello Tiago,
Thank you for your feedback and I’m sorry you did not find the information you were looking for. I can see that you were running a VIN search, and I sincerely apologize, but I could not find any additional information on your request within our database. It could be that the VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Additionally, we source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
Please be advised that your account is active and will renew on January 24,2024. If you wish to cancel, please give us a call or send an email to [email protected]. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Paula,
Thank you so much for your awesome review! We're delighted to hear that you had such a positive experience. We prioritize customer experience and satisfaction, and we're pleased you're satisfied with our service.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Lied and did not give me owner info as it suggested it was before I paid
Hello Zeljko,
I appreciate you leaving a review and I'm sorry that we were not able to provide you with the owner's information of the vehicle you were searching for. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results for one of the License Plates you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Bhhhhh thug This feedback will be published on Infotracer's Sitejabber review page to help future customers make better decisions. Please be respectful and follow the review guidelines.
Hello Stephani,
Thank you for sharing your feedback with us. We value your feedback and we would love to hear more about your experience, and we can use your valuable feedback to deliver an even better experience next time!
Please reach out to our Voice of Customer Team at [email protected] with any further comments or suggestions you wish to share. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It was good and I get some useful information but
Subscription was surprising
Hello Maxim,
Thank you so much for your positive review! We're glad to hear that you found the information useful. We appreciate your feedback regarding the subscription. On our checkout page, before the final billing step, the terms and conditions of the purchase, along with a detailed summary of the selected package, including the cost and duration of membership, are provided and must be approved/acknowledged for the purchase to be completed.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This site is a scam. Has you pay $2.95 for your first report, then to get all the information you need, you have to pay $9.95 for the premium report. After that, the site still won't let you view the premium report. It just sends you back to the "Order premium report" page. I'd like to give it zero stars but it won't let me.
Hello Z P.,
We sincerely apologize for any inconvenience this has caused you. Please know that the notifications regarding additional fees of $9.00-$25.00 for the Premium Reports are optional add-ons only. You can simply exit out of the pop-up notification, and it will continue to run the search without any additional fees.
Upon checking our records, it appears that your account was charged 2 times for the premium VIN report as a result of an unanticipated error. We’re truly sorry for the inconvenience this has caused you.
To fix this, we have issued a refund of $9.95 for the duplicate charge, and you should receive it within 3-5 business days.
Additionally, a search credit has been added to your account so you can rerun a search for the premium vin report. I can also help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
So far I'm happy. Haven't had much of a chance to know for sure
Hello Rebecca,
Thank you for sharing your feedback! We're glad to hear that you're happy with your experience so far. We apologize for sending an early survey invite. We hope that you were able to find what you were looking for on the site. If not, please give us a call or send an email to [email protected], and we will be more than happy to help.
Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Got charged money for a few pages of useless information that had practically nothing to do with the person I was looking up three times in a row anything and everything you did come up with you can just type into Google and get the same answers anyway for free
Hello Js J.,
I'm sorry you're dissatisfied with the report you received. I understand how frustrating it must be not to get the information that you need. Please know that as a public records provider, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Please be advised that your account is active and will renew on January 23,2024. If you wish to cancel, please give us a call or send an email to [email protected]. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Very little usable information and much of it is incorrect
Hello Richard,
Thank you for your feedback and I'm sorry our service did not satisfy your data needs. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I would love to turn things around and make it right if I can. Please reach out to me at [email protected] or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I have a very large fleet that I wanted to obtain license plate information for by using the VIN numbers.
Google search says that this info is available but it is not.
Hello James,
I appreciate you leaving feedback and I'm sorry you didn't get enough information on our website. Please know that we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was looking for vehicle registration and the ad said this info was available. After I paid, the info was nowhere to be found.
Hello Charley,
Thank you for leaving a review and I'm sorry that we were not able to provide you with the information that you needed. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Please know that vehicle registration is not part of our service. We can provide publicly available Car Title details, VIN/Plate ownership, and vehicle specifications.
Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I utilized this service based on being advertised the ability to look up vehicle owner/ registration info after a mysterious vehicle was lingering in my driveway. Report provided basic vehicle details with no owner info, then a new ad advertised owner info for 4x the price.
Hello Dexter,
Thank you for taking the time to leave us a review. I’m sorry you did not find the information you were looking for; please know all customers are welcome to run a preliminary search. The preliminary search is provided as reference material only. It concludes that the information exists, but the availability of the report depends on whether it is publicly displayed or tagged as private/confidential. Our disclaimer provided a clear explanation about this on the landing page of the website.
The Premium reports are optional add-on services separate from your subscription. Nonetheless, you can exit the pop-up notification, and it will continue running the search without additional fees.
I have also searched on my end to see if I could help yield the results you may need, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection.
Additionally, we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
We can confirm that your account has been canceled; our company will no longer bill you. Rest assured, we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
So bad website I didn't find any important I formation i payed for nothing i want my money back
Hello Mehdi,
Thank you for taking the time to leave us a review. We're sorry you didn't find the information you were looking for on our website. Our information is sourced from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not our control. We appreciate your understanding in this matter.
Upon checking, I can see that you've contacted customer service, and we have provided you with a refund. Please expect the funds to reflect in 3 to 5 business days. If you need further assistance, please don't hesitate to let us know. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Managed to contact someone after nearly sixty years, amazing
Hello Michael,
Thank you for the 5-star review! We are truly delighted to hear about your positive experience in reconnecting with a long-lost relative through our service!
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sha,
We are sorry to hear you encountered difficulty while attempting to utilize our Premium VIN Report. This is not the kind of experience we wanted you to have.
Upon checking, it appears that your premium VIN report did not generate. We sincerely apologize for the inconvenience this has caused you.
Rest assured that we have added the premium vin report to your account and you can now start using it.
I can also help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315