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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
They charge your card and do not provide a report!
Hello April,
Thank you for leaving a review and I'm sorry our service did not meet your data needs. I understand how frustrating it must be not to get the information that you need. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I paid for 7 day trial and does not give information like it says. Wants me to pay for premium thenI
Hello Shannon,
Thank you for your feedback and we sincerely apologize for the confusion and for any inconvenience this has caused you. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can simply exit out of the pop-up notification, and it will continue to run the search without any additional fees.
I would love to turn things around and make it right if I can. Please reach out to me at [email protected] or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Days you can see the title and owner info (if available), but it specifically won't show that until you upgrade to premium info, so it is available, but just not on the first report that you buy, thinking it will be there. Nothing but Vin specs otherwise
Hello Mark,
I appreciate you leaving a review and I'm sorry that we were not able to provide you with the information that you needed. Please know all customers are welcome to run a preliminary search. The Preliminary Search accesses people’s databases to confirm that the information exists in the United States. It may not match the search results obtained in the member’s area based on the same search parameters.
Additionally, Premium Reports are optional add-on services only that are separate from your subscription. You can exit the pop-up notification and continue the search without extra fees.
I can see that you’ve reached out to our Live Chat Support and were given a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Grace,
Thank you for sharing your positive review! We are thrilled you loved your experience, and that you found the data accurate and descriptive. We prioritize customer experience and satisfaction, and your review motivates us to continue delivering high-quality services.
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Gift,
I'm sorry you're not satisfied with our service. This is not the kind of experience we wanted you to have. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the information exists and is just a preview of the possible results available once you've subscribed to our services.
Additionally, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Please note that your account is active and will renew on January 26,2024. If you wish to cancel, please give us a call or send an email to [email protected]. Rest assured; we are working on improving our services. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Wanted more detail on original purchase date - unfortunately no one seems to be able to help. Pretty standard practice it seems in the automotive industry - to not help a customer with simple requests like this. Once you have your vehicle - you're often screwed - when it comes to buying used especially.
Hello Kevin,
Thank you for sharing your feedback and I'm sorry you did not find the information you were looking for. Please know that details on a vehicle's original purchase date is not part of our service. Nonetheless, our vehicle reports contain sales records or sales history. However, we are unable to verify if the records we have are the original purchase or the vehicle's first sale as brand new.
If you want to proceed with the search, please reach out to me at [email protected] or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Does not provide original car sticker as advertised.
Hello Neil,
Thank you for your review and my apologies we were not able to provide you with the information that you wanted. Please know that the car sticker is not part of our service. Nonetheless, we can provide you with publicly available Car Title details, VIN/Plate ownership, and vehicle specifications.
Additionally, everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Please be advised that your account is active and will renew on January 26,2024. If you wish to cancel, please give us a call or send an email to [email protected]. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
After doing a search with the vehicle VIN and the site telling me it had information and results regarding the vehicle I downloaded the report to find that it contained nothing related to accidents, lien info etc. and this was not because there was nothing to report - it stated there is information but the vehicle (2020) is too new to have this information registered. Useless
Hello Elle,
I'm sorry you're dissatisfied with the report you received. I understand how frustrating it must be not to get the information that you need. Please know that all customers are welcome to run a preliminary search. The Preliminary Search accesses people’s databases to confirm that the information exists in the United States. It may not match the search results obtained in the member’s area based on the same search parameters.
Additionally, we source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
I forwarded your concern to one of our research specialists, who will look into this for you. You will receive an update today.
If you have any other concerns, please do not hesitate to contact us at your most convenient time. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was expecting to receive history record. I am disappointed.
Hello Tarcisio,
Thank you for your feedback and we sincerely apologize if you could not get the information you needed.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Please note that your account is active and will renew on January 26,2024. If you wish to cancel, please give us a call or send an email to [email protected]. Rest assured, we are working on improving our services. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
👍👍👍👍👍👍👍👍👍👍👍👍👍encontré todo lo que buscaba.complacido con el servicio.muchas gracias.buen día
Hello Howard,
Thank you so much for your awesome review! We're thrilled to hear that you found everything you were looking for and that you are pleased with the service we provide. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Got zero information, just lost my payment, cannot be recommended in any way
Hello Lars,
We appreciate you taking the time to leave a review and I'm sorry you're not satisfied with our service. Please know that we source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
I would love to turn things around and make it right if I can. Please reach out to me at [email protected] or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I used this to see if I could find the owner's name of a vehicle with license plate and VIN information and got nowhere with the fee I paid, extra sums were requested and as I paid to get certain information and was led to believe I would get that, only to be asked for more, I wasn't about to throw good money after bad and find out I still didn't have an answer.
Hello Heidi,
We sincerely apologize for the confusion and for any inconvenience this has caused. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. Although the premium report may provide additional vehicle specification details, your regular subscription will be able to determine vehicle ownership if it is available publicly, just as the same as premium reports. Nonetheless, you can simply exit out of the pop-up notification, and it will continue to run the search without any additional fees.
I forwarded your concern to our research team, who will look into this for you. One of them will get back to you today.
If you have any other concerns, please do not hesitate to contact us at your most convenient time. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
How can you Offer a trial of your product, but the most interesting and key features are not included in the trial? How am I to make to an informed decision without the product to use? If I could use a negative amount of stars, I would. -1.95 stars for the money thar you all stole off of me. Good day.
Hello Samuel,
Thank you for sharing your feedback and we're sorry to hear about your experience. We understand your frustration with the trial membership and the limitations you've encountered with the information provided. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. Although premium reports will provide additional information, the availability of the data still depends on what was additionally gathered publicly. Nonetheless, you can simply exit out of the pop-up notification, and it will continue to run the search without any additional fees.
Additionally, as a public records provider, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
I went ahead and canceled the account. Rest assured, our company will no longer bill you. The payment made will allow you access until January 26,2024.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I paid for a trial membership, but not for a complete membership? Uh, no thanks. 1.95 will be all that you get from me. None of the information I want is not in the trash report that I have access too. Hopefully this will be enough stop my "trial" because this is a racket and I refuse to participate any longer
Hello Pavlo,
Thank you for your review and I’m sorry you did not find the information you were looking for. Please know that we source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
Nonetheless, I forwarded your concern to one of our research specialists, who will look into this for you. You will receive an update today.
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
What a joke. After hours of research and realizing you just want more money. Cancel my subscription now
Hello Arianna,
We sincerely apologize for the confusion and for any inconvenience this has caused you. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can simply exit out of the pop-up notification, and it will continue to run the search without any additional fees.
Upon checking, one of our team members emailed asking for information to reinstate your account and continue your searches.
Additionally, our records show that your account has been canceled. Rest assured, our company will no longer bill you.
We look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not accurate or updated information when your searching for certain things
Hello Elaine,
Thank you for sharing your feedback and I'm sorry to hear about your experience with inaccurate or outdated information and difficulty with the chat function. Please know that we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Said for 2.95 I would get owners name for plate search and then when I paid it said 9.95. I never would've bought in first place. I canceled my subscription and got no email confirmation I did so. Absolutely horrible
Hello Bruce,
Thank you for taking the time to leave a review and I'm sorry we were not able to provide you with the vehicle's owner's name. I understand how frustrating it must be not to get the information that you need. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, Premium Reports are optional add-on services only that are separate from your subscription. You can exit the pop-up notification and continue the search without extra fees.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Upon checking, your account is still active. I went ahead and canceled the account. Rest assured, our company will no longer bill you. The payment made will allow you access until January 25,2024.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
False advertising with the type of information provided. $#*!ty scam website. Glad to have registered with a fake card.
Hello Ryan,
Thank you for your feedback and I'm sorry to hear about your negative experience with our website. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I paid for the report because you advertise I can get owner info but all I got was directions to contact the DMV myself. This was scam and waste of money
Hello Jack,
I appreciate you leaving a review and I'm sorry that we were not able to provide you with the owner's information of the vehicle you were searching for. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I can see that you’ve reached out to our customer service and were given a refund. Please expect the funds to reflect in 3 to 5 business days. We've also added a Premium VIN search credit to your account.
Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Amy,
Thank you for the 5-star review! We're glad to know you found our service satisfactory. If you need further assistance, please do not hesitate to contact us at your most convenient time.
Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315